This was a trip to the Harz Mountains in Germany, a very scenic destination. Unfortunately, travelling there & back turned into a logistical nightmare. Missed connections, route/destination chan... Ver más
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This was a trip to the Harz Mountains in Germany, a very scenic destination. Unfortunately, travelling there & back turned into a logistical nightmare. Missed connections, route/destination chan... Ver más
La empresa ha respondido
The long journey to our excellently based hotel was expertly eased by Louise, our tour guide, who did a great job throughout our week. We thoroughly enjoyed travelling on all the varied methods of tr... Ver más
La empresa ha respondido
We are regular travellers with Railtrail. As always, excellent rail trips, hotel good. Fantastic scenery. Good service by the "baggage man" who couriered our suitases. Underwhelmed by the tour man... Ver más
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I came across Railtours when browsing on the Internet & found a holiday that sounded ideal for me. I rang the company up & spoke to a really helpful person, who answered my questions. The holiday in q... Ver más
La empresa ha respondido
Welcome to Railtrail Tours Railtrail Tours is one of the UK’s leading specialists in escorted holidays by rail. Established in 1979, we have over 45 years of experience in crafting award-winning rail tours that combine comfort, scenery, and cultural discovery – all with the reassurance of an experienced Tour Manager throughout. Departing from your local railway station, our holidays take you on unforgettable journeys across the UK, Europe, and worldwide. From nostalgic steam adventures to luxurious rail cruises and scenic trips through the Highlands, Alps, or beyond, our tours are carefully designed for those who love the romance and relaxation of rail travel. We offer small group holidays with First Class rail travel, quality hand-picked hotels, and expertly planned itineraries. Our specialist Steam Railway Tours are especially popular with enthusiasts, offering rare locomotives, heritage lines, museum visits, and exclusive events that celebrate the golden age of steam. As a proudly family-run company, we take great pride in offering personal service, attention to detail, and a warm, welcoming experience from booking to boarding. Many of our customers return to travel with us again and again, which speaks volumes about the care we put into every tour. At Railtrail, we believe the journey should be just as memorable as the destination – and we look forward to welcoming you aboard soon.
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Trusted since 1980, we promise every journey is fully protected and expertly escorted.

21 The Smithfield Centre, ST13 5JW, Leek, Reino Unido

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Respuesta de Railtrail Tours Ltd
Good selection of holidays and it was easy to book. Good interaction with the company office

Respuesta de Railtrail Tours Ltd
Easy and straight forward to book and view holidays
Confirmation sent through swiftly and pavement system easy to use

Respuesta de Railtrail Tours Ltd
Marie was very efficient at dealing with our booking, including belated provision of insurance details.

Respuesta de Railtrail Tours Ltd
Holidays very easy to book online.
We have really enjoyed all the holidays we have travelled on with Railtrail Tours, they always have a good itinerary with interesting places to visit.

Respuesta de Railtrail Tours Ltd
A real person answered the phone immediately and was very helpful. Booking process very straightforward.

Respuesta de Railtrail Tours Ltd
I booked a holiday getaway for xmas with Railtrail. The tour was very well organised. I was very impressed with the itinerary that was sent before departure and everything was as described. It was a shame that the weather was not so good, but Xmas in Scotland? It's to be expected. The hotels and the food provided was all very good and I would certainly book again with Railtrail.

Respuesta de Railtrail Tours Ltd
Personal Service with well informed staff. A non stop holiday, well managed, despite the travel problems.

Respuesta de Railtrail Tours Ltd
The long journey to our excellently based hotel was expertly eased by Louise, our tour guide, who did a great job throughout our week. We thoroughly enjoyed travelling on all the varied methods of transport, all easily accessible from our hotel. We had been to some of the locations on previous trips but the amazing Stoosbahn was new to us as was the spectacular postbus ride from Meirigen to Oberwald where we embarked on the steam train over the Furka Pass. Even the rain that day didn’t mar our enjoyment.

Respuesta de Railtrail Tours Ltd
Great tour guide and programme of daily excursions.

Respuesta de Railtrail Tours Ltd
Customer service by email was excellent. Answered my questions in a timely manner and set up my online account for me to complete my booking. The rail tour and hotel accommodation lived up to all expectations. Personable efficient tour leader and friendly inclusive group.

Respuesta de Railtrail Tours Ltd
Great tour, lots of interesting places seen, many off the beaten track. Excellent tour manager and bus driver.

Respuesta de Railtrail Tours Ltd
The tour guide was excellent. It was so nice to be on a tour- my first. I found it relaxing because someone else was in charge!!

Respuesta de Railtrail Tours Ltd
Tour manager was excellent. Always had plan B for traindelays/ cancelations

Respuesta de Railtrail Tours Ltd
In September, 2023, I took my first Railtrail tour - "The Heart of Wales Steam & the Brecon Beacons". It was a wonderful experience - the people, the booking process, the logistics, everything. And now I've booked my second Railtrail tour - "Wonderful Wales" - for September 2025. A satisfied customer returns!

Respuesta de Railtrail Tours Ltd
Disappointed as the tour guide had little interest and not informative. The tour was expensive and with free time was not supported, previously railtrail had supported tickets for travel on free days. Will not be booking again with railtrail. Overall did not represent good value for money.

Respuesta de Railtrail Tours Ltd
They are always very helpful and friendly and their Tours are well organised and they mostly travel by Traim

Respuesta de Railtrail Tours Ltd
Excellent company with a wide range of interesting tours both UK and overseas, easy to book by calling the office or via their website, always found the staff helpful and friendly from the customer care to the tour managers.

Respuesta de Railtrail Tours Ltd
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