Raymour & Flanigan - Lake Grove Opiniones 

269
TrustScore: 4.5 sobre 5

4,6

3147 Middle Country Road, 11755 Lake Grove, NY, US


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My wife and I initially went to the Lake Grove store to look for a new couch. We were helped by Samantha whom was very friendly and informative and guided us to the exact couch we were looking for. We... Ver más

Valorada con 5 estrellas sobre 5

Joe Giordano was great! He greeted us at the door and showed us the mattress we wanted to see. He was very knowledgeable and friendly. He answered all our questions and explained all the details. He... Ver más

Valorada con 5 estrellas sobre 5

Samar Chrayde-Perez, the consultant that worked with me was wonderful. She took her time, explained everything thoroughly and made suggestions regarding my purchases. I was looking to buy a loveseat... Ver más

Valorada con 3 estrellas sobre 5

No one checked or asked me if all the information on my receipt was up to date. I had to go back to the same store the following day and make sure they gave me an updated receipt with the correct emai... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles
  2. Tienda de muebles para dormitorio
  3. Tienda de mobiliario infantil
  4. Tienda de artículos para el hogar
  5. Diseñador de interiores
  6. Colchonería

Escrito por la empresa

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Información de contacto

  • 3147 Middle Country Road, 11755, Lake Grove, NY, Estados Unidos

  • 6312857530

4,6

Excelente

TrustScore: 4.5 sobre 5

269 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(269)

4190 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Always someone ready to help.

The staff is always available, and there are plenty of showrooms to look at products. This way you can see items in a different light or a different color. I’ve purchased from Raymour and Flanigan many times over the years. The combination of a good staff, a friendly showroom, and a good website makes shopping convenient.

23 de abril de 2024
Logotipo de Raymour & Flanigan - Lake Grove

Respuesta de Raymour & Flanigan - Lake Grove

Thank you for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Valorada con 5 estrellas sobre 5

Paula was great

Paula was great! Very pleasant and informative. She directed me to the right set and worked with me to get the right furniture for me.

21 de abril de 2024
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Respuesta de Raymour & Flanigan - Lake Grove

Thank you so much for your review, Sigal! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Valorada con 5 estrellas sobre 5

Mustafa was a great help

Mustafa was a great help. Very friendly and knowledgeable. We will definitely contact him for our needs in the future.

12 de marzo de 2024
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Respuesta de Raymour & Flanigan - Lake Grove

Hello Michael Wetherell! Thank you for your feedback. We're glad you had such a good experience with us. Thank you!

Valorada con 5 estrellas sobre 5

The salesperson was great

The salesperson was great. Informative but knew when to back off when we had discussions. Great experience.

4 de marzo de 2024
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Respuesta de Raymour & Flanigan - Lake Grove

Hello Jason! Thank you for your feedback. We're glad you had such a good experience with us. Thank you!

Valorada con 5 estrellas sobre 5

Sofa sectionsl

Patti our sales representative was terrific at finding us the best options.

17 de febrero de 2024
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Respuesta de Raymour & Flanigan - Lake Grove

Thank you so much for your review, Diane! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Valorada con 5 estrellas sobre 5

Salesperson was very helpful

10 de febrero de 2024
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Respuesta de Raymour & Flanigan - Lake Grove

Hello Susan! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!

Valorada con 5 estrellas sobre 5

Pleasant experience

Sales men was excellent very accommodating and spent slot of time with us until we found what we needed.

2 de febrero de 2024
Logotipo de Raymour & Flanigan - Lake Grove

Respuesta de Raymour & Flanigan - Lake Grove

Thank you so much for your review, Diane! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Valorada con 5 estrellas sobre 5

Everyone was very helpful and nice…

Everyone was very helpful and nice showed other options.

19 de enero de 2024
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Respuesta de Raymour & Flanigan - Lake Grove

Thank you, Michael, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Valorada con 5 estrellas sobre 5

Jim Cartwright was fantastic

Jim Cartwright was fantastic! Such a nice guy who really cared that we got the lift-chair that was best for Mom. Very personable & we did not feel rushed.

28 de enero de 2024
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Respuesta de Raymour & Flanigan - Lake Grove

Hello Customer! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!

Valorada con 5 estrellas sobre 5

Sales women was very helpful and well…

Sales women was very helpful and well informed on products in store

25 de enero de 2024
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Respuesta de Raymour & Flanigan - Lake Grove

Hello James Wood! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!

Valorada con 5 estrellas sobre 5

Great Sales Professional

Great Sales Professional, easy to work with and ready to close a good price purchase. Knowledgeable, great service, quick delivery and great set up fast efficient and very polite. Great job all around thank you Great Team Effort from everyone.

18 de enero de 2024
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Respuesta de Raymour & Flanigan - Lake Grove

Hello Gerard Bittner! Thank you for your feedback. ! We're glad you had such a good experience with us. Thank you!

Valorada con 5 estrellas sobre 5

Our saleswomen was awesome

Our saleswomen was awesome ! Staff is so helpful . And I trust your warranty will be honored if I needed it . Had a bad experience with that at another company . Love everything I bought !

14 de enero de 2024
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Respuesta de Raymour & Flanigan - Lake Grove

Thank you, Doris, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Valorada con 1 estrellas sobre 5

Delivery people stole my moms jewelry and watches

On Oct 28 a mattress was delivered to my senior citizen mother's home. The delivery men used the mattress to bar the door to her bedroom while the other delivery person inside stole all of her jewelry and watches. We called the store and an abrasive sales lady told us there was 'nothing she can do' and hurried us off the phone. No apology, no looking into it, nothing. Currently in the process of filing a police report.

28 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

It felt like I was buying a car

It felt like I was buying a car. My wife and I felt very pressured to make the purchase. They didn’t even give us all the rates to finance making us loose money. Won’t buy from lake grove Raymour and Flanigan.

30 de octubre de 2023
Valorada con 5 estrellas sobre 5

We visited R&F On 10/17 to purchase a sectional

We visited R&F On 10/17 to purchase a new sectional using our credit for a damaged sofa. Gerry Newman assisted us with the purchase and quite frankly it was a very pleasant experience. He was patient, explained everything we needed to know about the sectionals we looked at, and made our decision very easy.
Thank you Gerry

17 de octubre de 2023
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Respuesta de Raymour & Flanigan - Lake Grove

Hello Robert Gardner! Thank you for your feedback. We're glad you had such a good experience with us. We hope you enjoy your new furniture! Thank you!

Valorada con 5 estrellas sobre 5

Purchase ready within one day

Purchase ready within one day. Picked up chairs and service from reps and stock was great friendly and polite.

16 de octubre de 2023
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Respuesta de Raymour & Flanigan - Lake Grove

Thank you, Cara, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Valorada con 5 estrellas sobre 5

Excellent customer service

Zahida was extremely helpful and assisted us nicely in making a decision.

10 de octubre de 2023
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Respuesta de Raymour & Flanigan - Lake Grove

Hello John Mcquaid! Thank you for your kind words, we are pleased to know that our sales associate was so helpful! We hope you're enjoying your new furniture. Thank you!

Valorada con 5 estrellas sobre 5

]Kevin made the experience helpful and…

]Kevin made the experience helpful and was very knowledgeable. He was patient with all my questions. I had to go home to remeasure my room and returned the next day to purchase my bedroom set. You should have more kind and patient sales associates as him.

26 de septiembre de 2023
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Respuesta de Raymour & Flanigan - Lake Grove

Hello Joyce Panter! Thank you for your kind words, we are pleased to know that our sales associate did such a great job! We hope you're enjoying your new furniture. Thank you!

Valorada con 1 estrellas sobre 5

bad customer service

Purchased a sectional a few years ago and paid for a Platinum protection plan. Had some issues and was told it wouldn't be a problem. Scheduled a call for the technician to come in and evaluate the issue. One recliner was not working and the other one is working but is torn and sounds like it's falling apart every time it's used. Technician comes in, fixes the one that doesn't work and says that someone will get back to us on the second one in a day or two as it may need to be replaced by the mfg. A week later no one gets in touch with us, so i figure let me call them, it appears he saw nothing wrong with the recliner that was torn and therefore no one got back to us. I was offered the replacement of that recliner once I complained that it is damaged but with a delivery fee and this will void my platinum coverage. Not asking for a new sectional, but at least let the technician be honest and report what they see, or at least call or emial and let us know that he found nothing wrong, which is not true. the recliner needs to be replaced. Also, how come all the bad reviews do not get a response or comment?

20 de septiembre de 2023
Opinión espontánea
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Respuesta de Raymour & Flanigan - Lake Grove

Hello Michael Zaklis! Thank you for your feedback. We apologize for the experience you had with our customer service team. We'd like to get you in touch with our management team to help resolve this issue. Please email us at rfcare@raymourflanigan.com with a brief summary of your experience, as well as the name and phone number associated with your account, and a leader will reach out soon. Thank you!

Valorada con 5 estrellas sobre 5

Laura Bee listened…

Laura Bee was very helpful and listened to my needs and did not hesitate to ask others to assist her to expedite my order.

16 de septiembre de 2023
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Respuesta de Raymour & Flanigan - Lake Grove

Hello Debra McCartin! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!

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