Raymour & Flanigan - Williamsville Opiniones 

158
TrustScore: 4.5 sobre 5

4,5

4545 Transit Road, 14221 Williamsville, NY, US


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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

I had a chat online with a rep who said the item I was interested in was in stock and that he would meet me at the store the following, gave me the hours he would be there. When I showed up the next d... Ver más

Valorada con 5 estrellas sobre 5

Great customer service from Ray Smith! Delivery went well too but I would like to make a suggestion. The gentleman carried our brand new cushions upstairs against their bare skin. The seat cushion ha... Ver más

Valorada con 5 estrellas sobre 5

Angie did a great job helping us to find what we were looking for. She was knowledgeable and pleasant and efficient.

Valorada con 5 estrellas sobre 5

Our Salesperson, John Salhab, was great. He left us alone to browse and talk and look at everything without any pressure. He came around only to ask if we had any additional questions or needed help... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles
  2. Tienda de muebles para dormitorio
  3. Tienda de mobiliario infantil
  4. Tienda de artículos para el hogar
  5. Diseñador de interiores
  6. Colchonería

Escrito por la empresa

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Información de contacto

  • 4545 Transit Road, 14221, Williamsville, NY, Estados Unidos

  • 7168175396

4,5

Excelente

TrustScore: 4.5 sobre 5

158 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(158)

4048 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

The price was changed

The price was changed, increased on the item. I wanted to purchase. So I didn’t buy it.

2 de julio de 2023
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Respuesta de Raymour & Flanigan - Williamsville

Hi Sharon. We are very sorry to hear about this experience you had regarding our pricing! If you would like to talk with us further about your concerns, please email your details, including the phone number associated with your account and a brief description of the issue you are experiencing, to rfcare@raymourflanigan.com. We would like to see how we can assist you. Thank you!

Valorada con 5 estrellas sobre 5

Andy was very personable and attentive…

Andy was very personable and attentive to my needs. He was very supportive for me as a first time homeowner and really took into account what I wanted. We laughed a lot and had a great time finding pieces. He was so fun to work with and I definitely would want him helping me for future purchases.

1 de julio de 2023
Valorada con 5 estrellas sobre 5

John our Salesman was informative and…

John our Salesman was informative and wonderful. Truly enjoyed the buying experience

26 de junio de 2023
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Respuesta de Raymour & Flanigan - Williamsville

Thank you so much for your kind review, Barb! It's great to hear that your sales person, John, did an exceptional job!! We hope you enjoy your new furniture. Thanks for being a customer with Raymour & Flanigan!

Valorada con 4 estrellas sobre 5

Although Raymour and Flanigan did not…

Although Raymour and Flanigan did not have the style options we were looking for; our salesman Henrik was great. Knowledgable but also gave us the space to look around a bit ourselves.

25 de junio de 2023
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Respuesta de Raymour & Flanigan - Williamsville

Thank you so much for your kind review, jim! It's great to hear that your sales person, Henrik, did an exceptional job!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Valorada con 5 estrellas sobre 5

Mack was the best. Very friendly and knowledgable!!!!

Mack was so friendly and knowledgable and made me feel comfortable shopping there. He was nice to work with. Highly recommend him.

10 de junio de 2023
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Respuesta de Raymour & Flanigan - Williamsville

Thank you for your review Christine! We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture.

Valorada con 1 estrellas sobre 5

NO customer service from Raymour and Flanigan

I bought a beautiful chair online and chose to pick-up rather than pay for delivery.
Called store for information with regard to pick- up.
Was told chair was ready to be picked up, just need ID to prove identity.
Chair was boxed and my 72 year old husband and 68 year old brother in law were told they had to put chair in truck as two young able bodied men stood by claiming the COMPANY does not want to be responsible for damage. They could barely lift the box but did manage with difficulty to get the boxed chair in the pick-up truck.
What if I had gone on my own to pick up the chair?
What if the purchase was larger than a chair?
Website does not tell the customer this when you choose self pick-up, nor did the person I spoke with on the phone.
My husband told me we will not ever buy any other furniture from Raymour and Flanigan.

6 de junio de 2023
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Respuesta de Raymour & Flanigan - Williamsville

Hi, Helen. We are very sorry to hear about the experience you had during your order pick up. We would like to get you in touch with someone on our team to have the opportunity to make this right for you. Please email us your order details, including phone number, to rfcare@raymourflanigan.com and we will follow up shortly. Thank you!

Valorada con 5 estrellas sobre 5

I’m always impressed by the sales…

I’m always impressed by the sales people at this store. Ray has helped me more than once, and he is always knowledgeable, helpful, friendly and polite - never too assertive or pushy. More importantly, he gives me all the time I require to become an educated consumer. My new king size bed hasn’t been delivered yet, but I have no doubt that I will love it!!

25 de marzo de 2023
Valorada con 5 estrellas sobre 5

Mr Santiago was excellent and very…

Mr Santiago was excellent and very helpful. Amber at the desk was pleasant and Don helped work a satisfactory price.

However I, Paula Radel made the purchase and would appreciate further correspondence to reflect that. It is 2023.

20 de marzo de 2023
Valorada con 5 estrellas sobre 5

Bruce Edwards was professional

Bruce Edwards was professional, courteous, and helpful. He did not pressure me to buy and was honest in stating what your store could offer and what it did not have. In the end I bought two large book cases, a sofa, and a night stand. I plan to return to buy a floor lamp. Very positive experience for me.

13 de marzo de 2023
Valorada con 5 estrellas sobre 5

Our sales person was fantastic

Our sales person was fantastic. Knowledgeable and efficient!

9 de marzo de 2023
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Respuesta de Raymour & Flanigan - Williamsville

Hi Becky,Thank you for your excellent review! We're happy to hear your sales person was knowledgeable and efficient!! Enjoy your new furniture. -Jeff V.

Valorada con 5 estrellas sobre 5

Sales help was of great assistance

Sales help was of great assistance. Very large, easy to use on line options were available.

28 de enero de 2023
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Respuesta de Raymour & Flanigan - Williamsville

Thank you M K for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.

Valorada con 5 estrellas sobre 5

I liked that John was not pushy and…

I liked that John was not pushy and gave us space. Yet, he was there when we needed help or questions.

9 de enero de 2023
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Respuesta de Raymour & Flanigan - Williamsville

Thank you for taking the time to leave a review, Kathleen! We're happy to hear that your sales associate was friendly and gave you space to shop comfortably!! Enjoy your new furniture. -Jeff V.

Valorada con 5 estrellas sobre 5

Wonderful Experience!

Judy is wonderful! She is very helpful and polite. She is also a great conversationalist. I was in and out of the store in less than an hour.

31 de diciembre de 2022
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Respuesta de Raymour & Flanigan - Williamsville

Thank you for taking the time to leave a review, Camille! We're happy to hear that your sales associate was helpful and polite!! Enjoy your new furniture. -Jeff V.

Valorada con 5 estrellas sobre 5

I was in and out

I was in and out. The salesman knew exactly where to locate what I was looking for and it went smoothly

11 de diciembre de 2022
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Respuesta de Raymour & Flanigan - Williamsville

Thank you Desireefor your 5 star rating! We're happy to hear your sales person was so helpful and made your experience feel easy!! Enjoy your new furniture. -Jeff V.

Valorada con 5 estrellas sobre 5

Walking in the staff were friendly and…

Walking in the staff were friendly and not pushy salesman/saleswomen!! We were able to walk around and look at the things we needed then when WE were ready we got a sales associate who was very knowledgeable and got us a great sale price on a bedroom set for cyber Monday!! We have had nothing but great experiences at Raymour and Flanagan but the one in the Eastern Hills mall was by far the best!!

29 de noviembre de 2022
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Respuesta de Raymour & Flanigan - Williamsville

Thank you for taking the time to leave a review, Robert! We're happy to hear that your sales associate was friendly and gave you space to shop comfortably!! Enjoy your new furniture. -Jeff V.

Valorada con 3 estrellas sobre 5

Vultures as soon as you come in

I felt like I was being followed the entire time. Couldn’t shop in peace. But the employee was nice. As soon as you come in the sales associates are right there…all I wanted to do was browse.

5 de noviembre de 2022
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Respuesta de Raymour & Flanigan - Williamsville

Hello Sheila. Sorry to hear you had this experience in our showroom. That's certainly not how we want our customers to feel while shopping with us. If you'd like to talk with us further about this, feel free to email rfcare@raymourflanigan.com and we'll get you in touch with our leadership team. Thank you. -Jeff V.

Valorada con 5 estrellas sobre 5

Nick was nice a man and there was no…

Nick was nice a man and there was no pressure to hurry up and buy.

23 de octubre de 2022
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Respuesta de Raymour & Flanigan - Williamsville

Thank you Davidfor you 5 star rating! We're happy to hear your salesman was so helpful and made your experience feel easy!! Enjoy your new furniture. -Jeff V.

Valorada con 5 estrellas sobre 5

Autumn sales of living room furniture set

Autumn, A pleasure to work with, she remembered us from 6 months earlier and let us just look over what we were thinking about buying before coming over to assist. She came over a few minutes later to help with questions, and then make a sale and setup payment and delivery. A very nice person to have on a sales team.

18 de octubre de 2022
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Respuesta de Raymour & Flanigan - Williamsville

Thank you JAMES JENDRASZEK for your review. It's great to hear that your sales person did an exceptional job!! We hope you enjoy your new furniture! -Jeff V.

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