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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We have been using Regency Recycle for the last 6 months for our business waste. They have always gone above and beyond, we can’t thank them enough and will continue to use them

Valorada con 5 estrellas sobre 5

Such an excellent service provided. Used Regency Recycle for the first time for a high end retail client in the West End. Cannot fault any stage of the process, the set us was easy, the collection... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service received today from Regency Recycle. Phoned them with an urgent clearance needed and they had cleared the waste for us within 2 hours of that phone call. Fast, efficient and prof... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

First Class Service Fantastic team at Regency Recycle. Professional, reliable, first class service. A pleasure to deal with from simple clearances to large volume multiple site/loads. Credit to al... Ver más

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Información sobre la empresa

  1. Asociación u organización

Información proporcionada por diversas fuentes externas

Regency Recycle has over 15 years’ experience in waste management and recycling, working alongside businesses in every sector across the United Kingdom. Our dedicated team are experts in every aspect of waste management and specialise in providing bespoke packages tailored to individual needs and requirements in a completely professional manner. Using the latest waste industry technology, we can arrange a fully bespoke waste collection schedule that fits in with your collection and disposal requirements, unmatched by any other provider in the United Kingdom. We work across the country to provide a complete waste management service to all geographical areas.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

23 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

They always go above and beyond

We have been using Regency Recycle for the last 6 months for our business waste. They have always gone above and beyond, we can’t thank them enough and will continue to use them

13 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely fantastic service

Absolutely fantastic service. We use them for different services and requirements and they always provide a top class service. Helpful, efficient, friendly, punctual, reliable and above all else, respond so quickly - highly recommend Rebecca, Simon and the team.

30 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Above & beyond

My basement flat was flooded in a torrential downpour one evening this summer. Most of my furniture and belongings were ruined and had to be discarded immediately. I was referred to Regency Recycling for junk removals and I’m so glad to have discovered them. They were available to come rather quickly, when most other companies were fully booked. The men who came were not only punctual but went above and beyond. They took care not to remove anything that was being kept, and were really communicative the whole time. It also helped that they had cheery attitudes despite the mucky job and me being a bit morose about the situation. A little laugh and smile goes a long way!

My one complaint is that their Luton ban wasn’t big enough to hold half the items of a 2-bedroom flat, even though I booked the XXL removal. I called them to book another follow-up removal, and Rebecca incredibly booked me in for the next day. Thank you all for your help. This was a messy job, and I’d be in a real jam without them. Book them if you can, they’re worth every penny.

27 de julio de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely disgusting

The attitude of these workers is disgusting.
Instead of using the ramps to take big pieces of rubbish ie: freezer, they throw them over the railings, missing parked cars by inches. I would never recommend, this idiotic company to anyone.

15 de julio de 2021
Opinión espontánea
Logotipo de Regency Recycle

Respuesta de Regency Recycle

@19.30pm

Hi Amanda,

We have now taken your complaint up with our entire crew and have located the collection crew in question. We have spoken at length to the crew, who confirm that they weren't throwing the fridge freezer, they were in fact passing the freezer over the fence and one of our crew members slipped.

As the fridge freezer was a tall unit we a) wouldn't be throwing this type of waste, and b) our crew aren't strong enough to even throw a fridge freezer.

I hope this response gives you a better indication on the difference between your perception of the incident and the actual incident. We take our reputation very seriously and have never received a complaint in all the years we have been trading, but as per my earlier response, if you would like to discuss the matter in more detail, I would welcome the opportunity to speak you.

I can be reached on 0800 567 7775 and my name is Rebecca.

I do have photographical evidence of the size of the fridge, so know my crew couldn't possibly throw this item. As you are also aware, our vehicles are fully sign written, displaying our telephone number, and had any damage to any vehicle occurred (we are fully insured against this type of incident) our crews are well aware of our Accident & Incident reporting policy and would have reported this to the office for us to take care of.

Our crew confirm they weren't close enough to a vehicle to cause any damage.

I hope that clarifies things for you, however you are aware of my contact details, should you want to call me.

Thank you for your time.

@16.35pm

Hi Amanda,

Thank you for your review, however we are slightly disappointed to hear this from you, as a) we have not received any complaints in person from you and b) as you can see from past feedback, our staff always receive the highest ratings.

We are also SAFE Contractor approved, which means we are not reckless in our loading, nor do we take safety of our customers or the public lightly.

If you could give us a call on 0800 567 7775 we would be grateful as we would like to discuss this in more detail with you.

Unfortunately I don't recall your name as a customer, and as this is a serious allegation, I would like to resolve this matter (or your perception of the matter).

We look forward to hearing from you.

Valorada con 5 estrellas sobre 5

Reliable & Professional Service…

The team at Regency Recycle are very reliable and professional. Always going the extra mile to make sure the job is done properly. I use their services regularly because from the minute I book the customer service is impeccable. I have no hesitation in recommending their service to anyone.

14 de octubre de 2020
Opinión espontánea
Logotipo de Regency Recycle

Respuesta de Regency Recycle

Thank you for taking the time to leave us a review Frank, and we are very glad you are happy with the services we provide.

Positive feedback means a lot to us.

Valorada con 5 estrellas sobre 5

Very Happy With Regency

Good communication and arrived when they said. Very professional and a great crew on site for the clearance. Will definitely use again.

30 de enero de 2020
Opinión espontánea
Logotipo de Regency Recycle

Respuesta de Regency Recycle

Positive feedback is greatly appreciated Gill, thank you very much.

Valorada con 5 estrellas sobre 5

First class service

First class service, highly recommended!

29 de enero de 2020
Opinión espontánea
Logotipo de Regency Recycle

Respuesta de Regency Recycle

Thank you Southern Gravel, its a pleasure to do business with you.

Valorada con 5 estrellas sobre 5

An excellent reliable and trustworthy company

An excellent reliable and trustworthy company that comes highly recommended. Always punctual and professional,have used and will continue to use Simon and his crew

29 de enero de 2020
Opinión espontánea
Logotipo de Regency Recycle

Respuesta de Regency Recycle

Amazing feedback, thank you Dan.

Valorada con 5 estrellas sobre 5

First Class Service

First Class Service
Fantastic team at Regency Recycle. Professional, reliable, first class service. A pleasure to deal with from simple clearances to large volume multiple site/loads. Credit to all the staff.
Highly recommend their service.

28 de enero de 2020
Opinión espontánea
Logotipo de Regency Recycle

Respuesta de Regency Recycle

Thank you Frank. Appreciate your comments and its nice to know we are getting it right.

Valorada con 5 estrellas sobre 5

The best waste provider company!!

The best waste provider company!!

As an account manager I am always looking to provide the best waste services to my clients and these guys are the key to that. Never been let down by their services, clients are always happy with results, and Bex has ensured all of my clients requirements have been met. 10/10.

24 de octubre de 2019
Opinión espontánea
Logotipo de Regency Recycle

Respuesta de Regency Recycle

Thank you Phoebe, we really appreciate your comments.

Valorada con 5 estrellas sobre 5

Excellent Service

Excellent Service - quick response and reliable - a valued supplier partner.

27 de septiembre de 2019
Opinión espontánea
Logotipo de Regency Recycle

Respuesta de Regency Recycle

Thanks Dale. Appreciate you taking the time to leave us a review.

Valorada con 5 estrellas sobre 5

Such an excellent service provided

Such an excellent service provided.

Used Regency Recycle for the first time for a high end retail client in the West End. Cannot fault any stage of the process, the set us was easy, the collections went according to plan and I had a waste transfer note send over to me quickly. Just what you need at a busy Commercial cleaning company. Looking forward to working with Regency going forwards!

10 de julio de 2019
Opinión espontánea
Logotipo de Regency Recycle

Respuesta de Regency Recycle

Anna, thank you so much for the review. It means a lot to us to know we are treating our customers right and providing a level of service our customers expect.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service received today from Regency Recycle.
Phoned them with an urgent clearance needed and they had cleared the waste for us within 2 hours of that phone call. Fast, efficient and professional, we will be using you again. Thank you

16 de mayo de 2019
Opinión espontánea
Logotipo de Regency Recycle

Respuesta de Regency Recycle

Thank you for your review, and for taking the time out to leave one.

It was lovely to work with you.

Valorada con 5 estrellas sobre 5

Excellent service!

Fantastic service from the initial telephone call right through to the clearance.
Professional, friendly staff and highly recommended.

28 de marzo de 2019
Opinión espontánea
Logotipo de Regency Recycle

Respuesta de Regency Recycle

Thank you for taking the time to review our service. Its good to work with you.

Valorada con 5 estrellas sobre 5

First rate service

First rate service. Outstanding customer service and reliability

15 de febrero de 2019
Opinión espontánea
Logotipo de Regency Recycle

Respuesta de Regency Recycle

Thank you very much for taking the time out to rate us. Thank you for the rating.

Valorada con 5 estrellas sobre 5

Regency are an excellent business that…

Regency are an excellent business that always deliver a punctual professional service. Even on a Saturday night they responded to an emergency situation in central London and were onsite within 2 hours.

12 de febrero de 2019
Opinión espontánea
Logotipo de Regency Recycle

Respuesta de Regency Recycle

Thank you for taking the time to Review us Murray.

Valorada con 5 estrellas sobre 5

Regency can be trusted to do what you need

Care, explanation, execution as they described and costs as quoted - what's not to like! The team take the strain away, I was quite stressed the first time I used them and they simply sorted things with a smile.

8 de febrero de 2019
Opinión espontánea
Logotipo de Regency Recycle

Respuesta de Regency Recycle

Thank you for the kind review Andrea, very much appreciated.

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