Absolutely incorrect company
Absolutely incorrect company, useless insurance, it is the worst experience ever, but we travel a lot.
There is a damage consists of two 2 mm paint chips on the door handle. One of the other two cars we rented damaged all around, which I assume was also charged for but not repaired.
We did not notice the mentioned damage on the "new" car; I believe it is unreasonable to expect us to check the car 24 hours a day. It is likely that someone opened a door onto it in the accommodation’s parking area, but due to the early, semi-dark conditions at departure, we did not see it. The damage was noticed only when returning the car. We offered to fill out a damage report, but the company refused.
The zero-excess insurance, for which we paid separately, will reimburse them. We therefore expect the prompt refund of the amount we paid.
14 de agosto de 2025
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