Richer Sounds - Cambridge Opiniones 

1715
TrustScore: 5 sobre 5

4,9

25 Hills Road, CB2 1NW Cambridge, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Bought new TV and soundbar from Cambridge store. Purchased 4pm yesterday, professionally delivered 9am this morning. Excellent knowledge from Tom in the store, took time with us even though very busy.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Paul provided good clear honest advice in shop. Listened to requirements and provided options. Happy with multiple visits without expecting a decision. Price matched when ready to buy. Have bought fr... Ver más

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Valorada con 5 estrellas sobre 5

I recently purchased a 55inch 0LED LG TV. The staff were very knowledgeable and helped me decide on this model . Great customer service .im very happy with my choice .

Valorada con 5 estrellas sobre 5

Helpful staff. Product good price and delivered on time. The only thing which was not good was the payment process. It didn't work after several attempts. However the staff member (I think he was call... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1715)

23.686 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I always prefer to use Richer Sounds…

I always prefer to use Richer Sounds and my last experience confirmed why. I spoke to a very helpful person, and got my order through in less than 10 minutes.

23 de noviembre de 2025
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Fantastic product. Great service.

I went into the store to look at a CD Transporter. I discussed it in detail with Olivia the manager. She was very helpful and knowledgeable about the item. I've bought from Richer Sounds before, but this was my first time at the Cambridge branch, as I'd only moved to the city this year. But I will definitely shop there again.

22 de noviembre de 2025
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Great advice given

Was going to order a turntable online,but there was issues with the internet.so phoned up Cambridge store and spoke to paul.after a few questions to what amp and speakers I had he gave me some other options.so after taking in the advice I said I would think overnight and get back to him.so glad I had a chat before buying the original choice.in the end I went for the argon audio TT3.paul wasn't pushy,just gave sound advice.great delivery time and price for a lovely turntable which was delivered next day.

19 de noviembre de 2025
Valorada con 5 estrellas sobre 5

Great service

Great service. Very attentive gentleman helped me. I’ve received the product sooner than I expected but not tried yet as it is a Xmas present. Thanks.

16 de noviembre de 2025
Valorada con 5 estrellas sobre 5

Richer Sounds, Cambridge

Very friendly and helpful advice as well as flexibility on price. Delighted with Argon Fenris A4 speakers and the help from Paul and Olivia in Cambridge store. Recommend these speakers and Richer Sounds Cambridge!

16 de noviembre de 2025
Valorada con 5 estrellas sobre 5

New TV

Could not fault the service , the product or the price. My preferred vendor for all AV goods after many years experience with Richer Sounds

15 de noviembre de 2025
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

TURNTABLE ADVICE AND PURCHASE

was going to order online,but there was an issue with internet being down.spoke to paul at cambridge branch over the phone regarding a turntable purchase.
all i can say is what a great guy for advising me on the different options available in my price range.not pushy,just great advice given.so i had a think over night with all info given.phoned back next morning an ordered a different turntable to my original choice.great advice given from cambridge store and delivered next day.
thank you richer sounds for great service

19 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great advice

Great service, great advice, great prices - nobody beats Richer Sounds for hifi, tv and associated products.

11 de noviembre de 2025
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Competitive prices

Competitive prices, excellent service, prompt delivery 👌

11 de noviembre de 2025
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Amazing experience! Great Service!

Had an amazing experience at Richer Sounds in Cambridge. Just walked in from the street on a Sunday enquiring about a Samsung TV and Samsung Soundbar. Bradley was very friendly and knowledgeable and quickly set up the soundbar system in the demo room for us to try and experience. (We were not booked in) We were blown away by the product and straight away ordered the TV and Soundbar combo which was on a fantastic Black Friday deal. Delivery was prompt, communication was fantastic. Overall a brilliant experience and we are very happy with our purchase!

9 de noviembre de 2025
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Very helpful staff guided me through my options when I was looking for a small smart tv in white.

9 de noviembre de 2025
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Excellent customer service

When my Rotel cd player failed I was pleased to be told it was covered by the 6year warranty. I was offered a credit note for the full purchase price, from almost five years ago. The replacement model, a Marantz, was currently on offer for slightly less,so I have been able to have a new player, with a credit note for the balance. It was ordered yesterday and arrived today. Paul, in the Cambridge store, was unfailingly helpful throughout the process of taking the Rotel in for repair to receiving the new one. If only all customer service was as good the World would be a happier place. Thank you Paul and Richer Sounds.

14 de noviembre de 2025
Opinión espontánea
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Recommendations for a turntable

I asked for recommendations for a turntable to match the system I bought from Richer Sounds 9 months ago. Paul came back with an ex-display Cambridge Audio Alva TT V2. Which was excellent value for the high spec. We arranged to visit for a demo and they setup the same system that we already had. It was a brilliant match so we didn't even try anything else and came away with an excellent turntable.

6 de noviembre de 2025
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Can't beat a real shop!

Big thanks to the staff at Richer Sounds in Cambridge. I was able to spend some good time testing speakers in the demo room and have now purchased exactly what I wanted to replace my old system. Really great advice, very helpful and fast delivery

7 de noviembre de 2025
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

new cartridge

superb service and the staff could not be more helpful

6 de noviembre de 2025
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thank you for your 5 star review!

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