Richer Sounds - Cambridge Opiniones 

1764
•
TrustScore: 5 sobre 5

4,9

25 Hills Road, CB2 1NW Cambridge, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Our order was placed over the telephone with your Cambridge shop - your staff were very helpful and gave useful and helpful advice. The order process was handled quickly, efficiently and effectively.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

At the local branch I was able to talk to the person I first made contact with easily when I had queries about products. And when he was unavailable I still got the info I needed via email from other... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Picked up a new deck recently which I’m very happy with. Very convenient to be able to collect in person and staff were friendly and efficient. I recommend this store for their selection and good valu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I received some excellent advice on an audio system by phone and email, but wishing to see some physical examples of the recommended items, I travelled to the Cambridge store. Sadly this was nowhere n... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. también en la categoría
  3. Tienda de electrónica
  4. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1764)

24.562 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Wanted a sound bar I had three in mind TJ recommended the one I had as first choice. Extremely knowledgeable and helpful

12 de junio de 2026
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Respuesta de Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

ALWAYS have a great experience with…

ALWAYS have a great experience with Richer sounds, that’s why I’m a regular customer when it comes to big tv appliances.

14 de junio de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Good reviews and advise from R.S as…

Good reviews and advise from R.S as always
The first time I have brought an LG TV 55" C5 I have another TV that is Samsung that is also very good but the LG was at a more reasonable price and features seemed as good if not better a very good 6 year warranty helped the decision & purchase from Richer Sounds I will be back thanks-

13 de junio de 2026
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Respuesta de Richer Sounds - Cambridge

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Quality customer service that is a freshing change

So many companies these days deliver mediocre/poor service and it makes a refreshing change to do business with a company that knows about the products they are selling.
Richer Sounds also makes the customer feel valued, again a bit rare these days.
Although I knew what I wanted to buy, Paul was very helpful in answering some technical queries about the product and arranged very prompt delivery.
Post sale I had one or two questions which were also dealt with immediately.
This is what customer service is all about and encourages me to go back for any future purchase. Fully recommend.

27 de mayo de 2026
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Respuesta de Richer Sounds - Cambridge

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Enquiry for noise cancelling earplugs for concerts …

Called the Cambridge shop to enquire about noise cancelling earbuds and TJ was really helpful, listening to my requests and came up with the Nothing earplugs as an option. Went in next day and purchased some. Nice relaxed service and informative information. Very happy

18 de mayo de 2026
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Respuesta de Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Valorada con 4 estrellas sobre 5

Good Service

Good Service

16 de mayo de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for leaving us a review, and for the positive comments. If there were aspects of the experience you feel we could have improved, and ideally obtaining that final fifth star, we'd be keen to hear about them.

If you're happy to, please feel free to get in touch via the below address with any further comments you may have..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Fantastic customer service

Deputy store manager for cambridge (Paul I think) was really helpful, super friendly and knows his stuff. Suitably impressed and will continue to use richer sounds because of this experience.

14 de mayo de 2026
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Respuesta de Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Best in the business

First class as always. Got excellent advice on the right tv's to get when i called the sales phone number and unlike most places you call none of the stupid talking to a machine nonsense.
Been using Richer Sounds since the 90s and always my first and only choice for tv or hi fi.
Use this company with confidence.

7 de mayo de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Tremendous experience

Tremendous experience. It's the first time of buying something from Richer Sounds, but a brand which obviously takes customer service seriously. Tom from Cambridge was brilliant in helping me get a new UST projector and getting it for a competitive price so I will definitely be keeping them top of the list for future AV purchases.

6 de mayo de 2026
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Respuesta de Richer Sounds - Cambridge

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Richer Sounds Cambridge Rule !!!!

Excellent advice from Paul at Richer Sounds Cambridge !! . Everything i could ever ask was explained clearly and am now blown away by the picture on my new LG TV. Who could ask for more

6 de mayo de 2026
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Respuesta de Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Excellent service

Staff were helpful and supportive - made the whole experience very simple.

2 de mayo de 2026
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Respuesta de Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Excellent competent company

Excellent competent company - gave reasonable advice on headphones, good communication and overall experience. Thoroughly recommended!

19 de septiembre de 2025
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Respuesta de Richer Sounds - Cambridge

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

I have trusted Richer Sounds ever since…

I have trusted Richer Sounds ever since the owner made the lovely gift of the firm to the staff when he retired. I had several headphones in mind, but when I found Richer Sounds sold one on those on my shortlist, my decision was made.
I enjoyed viewing the range of electronics in the shop.

2 de mayo de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Brilliant after sales tech advice

I have been buying kit from them for over 20 years and just ordered up another Monitor Audio speaker package including sub woofer. The experts in their Cambridge shop are always there on the phone to help and advise, even with my old Denon 6400 avr that I have just moved to my PC they are on hand for tricky technical tips getting it working.

1 de mayo de 2026
Opinión espontánea
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

What can l say “nothing”

What can l say “nothing” if you are reading this you are wasting your time.
Just have a good look at what’s on offer, in store, online, what ever method you have, make your mind up, look at the offers that go with it and buy.
That’s it, you can go and get stitched up somewhere else now, because that will never happen at Richer Sounds. I could say so make you would not beleave me, so just do it and sit back and enjoy your purchase.
I KNOW NOW DO IT

24 de abril de 2026
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Respuesta de Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 4 estrellas sobre 5

Great experience

Great experience, very happy with product. I think they need to up sales people at the weekend

23 de abril de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

We’re really pleased to hear you’re happy with your purchase and the overall service.

Thank you for your feedback regarding weekend colleague numbers of course, which I hope didn't impact too much on your visit, we will take this on board as we continue to review our in-store experience.

Many thanks,
The Richer Sounds team

Valorada con 5 estrellas sobre 5

Good advice

Good advice , good prices and efficient delivery , not the first or last time i will buy from this company

20 de abril de 2026
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Respuesta de Richer Sounds - Cambridge

Thank you for your wonderful feedback

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