Richer Sounds - Cambridge Opiniones 

1711
TrustScore: 5 sobre 5

4,9

25 Hills Road, CB2 1NW Cambridge, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Paul provided good clear honest advice in shop. Listened to requirements and provided options. Happy with multiple visits without expecting a decision. Price matched when ready to buy. Have bought fr... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Helpful staff. Product good price and delivered on time. The only thing which was not good was the payment process. It didn't work after several attempts. However the staff member (I think he was call... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I bought a wall television and a sound bar and ordered an appointment with the installer. The installer arrives and said that the television was too big. Richer Sounds changed my products and gave me... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Good reviews and advise from R.S as always The first time I have brought an LG TV 55" C5 I have another TV that is Samsung that is also very good but the LG was at a more reasonable price and featur... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1711)

23.408 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Brilliant staff interaction from the…

Brilliant staff interaction from the outset . Welcoming , knowledgeable & patient . After initial visit we booked a listening session . Turned up & it was all set up and ready to go .Helpful advice & suggestions. We made our purchase - it was delivered 3 days later . Would thoroughly recommend Richer Sounds , Cambridge .

23 de febrero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Support in my hour of need :)

The guy who helped me was eager, helpful, knew exactly what I wanted, gave me options and then gave me quick check out.
And I was desperate for a charger after 3 hours on a train with no sockets, so this was such a relief!

18 de febrero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Such a great shop

Such a great shop, experienced staff, what a joy!

13 de febrero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 4 estrellas sobre 5

Paul at the Cambridge store was brilliant !

Paul at the Cambridge store was absolutely brilliant ! The guys who delivered and assembled the telly to the stand were good but didn't seem to know what they were doing !

13 de febrero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thank you for your review, although I'm sorry the desktop installation wasn't as smooth as it should have been. I will of course feed this back to the delivery crew, that undertake the service, and ensure they improve for the future.

I do hope all is now well with the TV, should you need any help of course do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Helpful staff

Helpful staff. Good price. Bonus soundbar. Prompt delivery. Could have done with guidance on setting up and unboxing TV

11 de febrero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Professional and friendly

The shop assistant showed professional and friendly manner. Nothing can replace the personal contact when purchasing such a valued product. Such a rare find. Well done richersounds!

23 de diciembre de 2025
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

A very good service

From the ordering of products, to advice and sorting out a couple of minor issues — perfect comms from Tom, expertly handled.

8 de febrero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Best place to buy HiFi and TV

Best price by far. Staff are very knowledgable, helpful and most importantly friendly. The TV set I bought arrived very quickly. They also give 6 years warranty on top. I have been shopping at Richer Sounds for three decades and had pleasant experience…

5 de febrero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

staff all very helpful

4 de febrero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Superb service

Superb service, twice in a row. Will always come back to Richer Sounds.

4 de febrero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

the delivery was free

the delivery was free, said it would be delivered by tuesday, was delivered saturday. Top job guys and the TV is spot on

3 de febrero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Super service from Bradley at RS Cambridge

Super friendly service from Bradley who provided me with excellent information about the product I was interested in, which in turn led to me purchasing the item.

The item arrived via courier on the date advised, was well packed and performs superbly.

Thanks Bradley !

2 de febrero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Great help service and choice.

I had been elsewhere looking at Headphones and not getting much help. Went to Richer Sounds in Cambridge and got all the help I needed. Top work by all in the shop. Thanks.

1 de febrero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Good service especially the help given…

Good service especially the help given with our decision on which tv to buy

2 de febrero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Brilliant service

Bought a Cambridge Audio music streamer from the Cambridge Richer Sounds branch and it was an excellent shopping experience. As a complete novice in the field, I got very good advice and made my purchase quickly and smoothly.
The following day, I phoned the store with several idiotic questions and again got good and patient advice.
The CXN100 that I bought is a fabulous piece of kit and having implemented the various ideas I was given, gives stunning music quality. It’s a great addition to my ancient CD collection.

2 de febrero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Purchased Marrantz Melody X package at…

Purchased Marrantz Melody X package at very competitive price. Staff were very friendly, knowledgeable and helpful. Particularly impressed when a staff member offered to make up the cables for me.

1 de febrero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Very competent staff

The staff was extremely competent and helpful. We needed cables to connect our amplifier to speakers, and we received excellent advise on the options and more. They addressed all our questions and doubts. Great experience

24 de enero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

LG oled TV

Very helpful staff, very patient with me as it was an over the phone order.
Great price & extended warranty.
Fast delivery 👍

31 de enero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your great feedback and for supporting local business.

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