Richer Sounds - Cambridge Opiniones 

1765
•
TrustScore: 5 sobre 5

4,9

25 Hills Road, CB2 1NW Cambridge, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Richer Sounds were very friendly and very helpful when i visited to the shop on Hills road and subsequent phones calls researching TV's. I felt i was getting genuine advice from someone with knowl... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Our order was placed over the telephone with your Cambridge shop - your staff were very helpful and gave useful and helpful advice. The order process was handled quickly, efficiently and effectively.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Picked up a new deck recently which I’m very happy with. Very convenient to be able to collect in person and staff were friendly and efficient. I recommend this store for their selection and good valu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

At the local branch I was able to talk to the person I first made contact with easily when I had queries about products. And when he was unavailable I still got the info I needed via email from other... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. también en la categoría
  3. Tienda de electrónica
  4. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1765)

24.593 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Didn’t quite price match the price I…

Didn’t quite price match the price I had found elsewhere but I accepted the reason for that and was happy with the price I paid.
Delivery was on the day stated.
Great service.

13 de marzo de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks very much for taking the time to leave your review. I’m pleased to hear you were happy with the final deal, even if we couldn’t quite match the alternative you’d seen. It’s also great to know everything was delivered as promised and that you felt well looked after throughout.

If there’s ever anything you’d like us to look into or help with in the future, please don’t hesitate to get in touch at seniorcomplaintsteam@richersounds.com.

Kind regards,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Amazing experience

Spoke with DJ in Cambridge a few times been very helpful & informative & have now bought 2 TV’s & a stand from hun within the last 3 months amazing experience & great deliveries

13 de marzo de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

All good…..

28 de enero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Top, top speakers and customer service

At the Cambridge store, I spoke to Paul who was first class nothing two much trouble, I ordered the new Dali Kupid speakers they were delivered the next day I’m still running them in but I have to say they are superb speakers no one will be disappointed with these I’ve had many speakers over the year these are fantastic this is the forth time I’ve used the Cambridge store I would never go any where else first class service

12 de marzo de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Great people

Tom, the salesperson I spoke to, couldn't have been more helpful or knowledgeable about the options I was exploring.

11 de marzo de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Richer Sounds - these are your people for hi-fi.

I was recommended Richer Sounds as a place to get good hi-fi separates. The staff were amazing, very knowledgeable and helpful. They guided me towards a turntable, which was delivered today. Fabulous quality, stylish piece of kit. If you are considering buying electrical gear, these are your people!

11 de marzo de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Tv & sound bar.

Great experience from Cambridge Branch, everybody most helpful. Olivia in particular was exceptional in sorting queries, giving good advice and arranging delivery.
Have always used Richer Sounds and never disappointed.

6 de marzo de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Olivia at Cambridge was very helpful!

Olivia at Cambridge was very helpful. She gave a down to earth opinion based upon my budget as to which TV to purchase and had great product knowledge of all the possibilities. Thoroughly recommend!

28 de febrero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Helpful and knowledgeable staff

Helpful and knowledgeable staff. Great customer service and fair pricing. It’s so great to have a physical store like this. Keep up the good work.

28 de febrero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Excellent

Helpful, knowledgeable as ever. Great shop.

28 de febrero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service

27 de febrero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Expert advice from Simon

Expert advice from Simon. Friendly and knowledgable without being pushy.

21 de febrero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Brilliant staff interaction from the…

Brilliant staff interaction from the outset . Welcoming , knowledgeable & patient . After initial visit we booked a listening session . Turned up & it was all set up and ready to go .Helpful advice & suggestions. We made our purchase - it was delivered 3 days later . Would thoroughly recommend Richer Sounds , Cambridge .

23 de febrero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Support in my hour of need :)

The guy who helped me was eager, helpful, knew exactly what I wanted, gave me options and then gave me quick check out.
And I was desperate for a charger after 3 hours on a train with no sockets, so this was such a relief!

18 de febrero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Such a great shop

Such a great shop, experienced staff, what a joy!

13 de febrero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 4 estrellas sobre 5

Paul at the Cambridge store was brilliant !

Paul at the Cambridge store was absolutely brilliant ! The guys who delivered and assembled the telly to the stand were good but didn't seem to know what they were doing !

13 de febrero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thank you for your review, although I'm sorry the desktop installation wasn't as smooth as it should have been. I will of course feed this back to the delivery crew, that undertake the service, and ensure they improve for the future.

I do hope all is now well with the TV, should you need any help of course do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Helpful staff

Helpful staff. Good price. Bonus soundbar. Prompt delivery. Could have done with guidance on setting up and unboxing TV

11 de febrero de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Professional and friendly

The shop assistant showed professional and friendly manner. Nothing can replace the personal contact when purchasing such a valued product. Such a rare find. Well done richersounds!

23 de diciembre de 2025
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

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