Richer Sounds - Chester Opiniones 

2599
TrustScore: 5 sobre 5

4,9

15 Hoole Road, CH2 3NH Chester, GB


Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Experienced professional staff and manager... which in the modern world is not always on offer. Information on the product is clear and succinct.. and a fair pricing structure to back up the pro... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Chester branch. I had done my research and had already spoken to Ewan and booked a listening demo for a Ruark R610. Everything was set up ready for my appointment and we were well hosted by Ewan, who... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Nice to walk into a shop and talk with staff who know their subject. Bought a cd deck in the afternoon that wasn't in stock - it was delivered to my home the following morning. Great service..!

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very easy to order online. Good price and unlike other shops the DVD player came with all the necessary cables Very pleasant and helpful staff member told me my item was ready to collect from lo... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,9

Todas las opiniones

(2599)

23.951 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great service

I went into their Chester store for a stylus but my choice was not available, they offered to post one to me at no extra cost, the stylus arrived 2 days later, perfect

14 de marzo de 2026
Opinión espontánea
Logotipo de Richer Sounds - Chester

Respuesta de Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Great service

Great service, staff and products! Painless shopping. Thanks for all the help and advice!

13 de marzo de 2026
Logotipo de Richer Sounds - Chester

Respuesta de Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Friendly

Friendly, knowledgeable and free next day delivery, £10 cheaper than Amazon. Very satisfied.

9 de marzo de 2026
Logotipo de Richer Sounds - Chester

Respuesta de Richer Sounds - Chester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, highly knowledgeable staff

7 de marzo de 2026
Logotipo de Richer Sounds - Chester

Respuesta de Richer Sounds - Chester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Product was standard/universal price

Product was standard/universal price, but Chester store staff were pleasant, helpful and knowledgeable.
Would definitely recommend.
March 2026.

9 de marzo de 2026
Logotipo de Richer Sounds - Chester

Respuesta de Richer Sounds - Chester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Excellent as always

Excellent friendlly, highly informative and unbiased information from Craig at Chester Richer Sounds.

It really helped us make a choice for mew turntable deck and active speakers which we could not have done on our own.

Absolutely delighted with the purchase

6 de marzo de 2026
Logotipo de Richer Sounds - Chester

Respuesta de Richer Sounds - Chester

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Richer Sounds in Chester

Richer Sounds in Chester, are so helpful.
I needed to change my existing speaker cables for new ones, I needed help with my setup, to which I was shown the different connections on some of the speakers in the shop. And with there vast experience, I was able to connect up my Hi Fi with no problem.
Many Thanks to them

2 de marzo de 2026
Logotipo de Richer Sounds - Chester

Respuesta de Richer Sounds - Chester

Thanks for your feedback, great to read you were happy with our service.

Valorada con 4 estrellas sobre 5

Refund arranged with courtesy

Online ordering and delivery was efficient and prompt. The sound quality of the product did not reach my expectations - I think its capabilities were over-stated. I returned the product to your Chester store where a refund was arranged with understanding and courtesy.

9 de marzo de 2026
Logotipo de Richer Sounds - Chester

Respuesta de Richer Sounds - Chester

Thanks for taking the time to leave us your feedback. We're sorry the product's sound quality was not what you expected of course but glad the return was handled with courtesy at our Chester store. If we can be of any more help whatsoever do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Great service

Great service! Website wasn't working but got it sorted over the phone with the Chester office.

2 de marzo de 2026
Logotipo de Richer Sounds - Chester

Respuesta de Richer Sounds - Chester

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Experts simple as.

Always use Richer sounds Chester.
Unparalleled expertise in all aspects of entertainment apparatus.
We always leave the shop knowing we’ve been sold the best product possible.Experts

10 de noviembre de 2025
Logotipo de Richer Sounds - Chester

Respuesta de Richer Sounds - Chester

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 4 estrellas sobre 5

Professional guidens when giveing…

Professional guidens when giveing advice on what you're looking for.

28 de febrero de 2026
Logotipo de Richer Sounds - Chester

Respuesta de Richer Sounds - Chester

Thanks for the great feedback, it's excellent to read that you got the advice you needed.

We hope all is well with the new purchase, but should you need any support of course please get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Lg Oled TV

Very good item, superb picture quality, colours are amazing.
Staff were very helpful and knowledgeable

27 de febrero de 2026
Logotipo de Richer Sounds - Chester

Respuesta de Richer Sounds - Chester

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Nothing too much trouble

I had trouble buying on line because of my card, so i phoned the Chester branch and my order was completed within 5 minutes. Happy days 😉

25 de febrero de 2026
Logotipo de Richer Sounds - Chester

Respuesta de Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Upgrade without Breaking the Bank

Wanted to upgrade my stereo system without spending a fortune. Called Chester & talked to their support guy about Marantz amplifiers and CD players. I followed his advice & looked at a few before settling on a PM7000N amp & CD6007. After realising my vinyl player didn’t match the quality of the Marantz, had another chat with Chester support. An Argon TT-4MK2 was suggested. Wow, what a pleasure to listen to my, small but growing, vinyl collection. Thank you Chester Richer Sounds & for not breaking the bank with your recommendations

21 de febrero de 2026
Opinión espontánea
Logotipo de Richer Sounds - Chester

Respuesta de Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Helpful advice in store

Very helpful and good advice from Ewan in store. Reasonable prices. Good quality guarantees and technical support

25 de febrero de 2026
Logotipo de Richer Sounds - Chester

Respuesta de Richer Sounds - Chester

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Fantastic service and a even better price promise!

Fantastic service in person in the shop, the assistant helped me to understand the differences between oled and mini led TVs and gave a side by side visual demonstration - helping me to be confident in my decisions on purchase.

Signed up to VIP to get money off and rang the store just within the two weeks price promise period and got a refund of £90 as I'd seen it cheaper online!

Excellent all round - I'll be coming here again in the future without a doubt!

23 de febrero de 2026
Logotipo de Richer Sounds - Chester

Respuesta de Richer Sounds - Chester

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

THE BEST - customer service, price and advice

I rang the Chester store on Wednesday to check the tvs I wanted to view were in store, I spoke to Ewan who was very knowledgeable and helpful. I visited the store today and again it was Ewan who answered my many questions, demonstrated the products and highlighted pros and cons of each product based on the information I’d provided. I left the store with a friendly handshake, an LG G5 tv and arranged delivery for an LG 5.1 theatre system. Fantastic customer experience from the start and I was told he would provide a courtesy call next week to make sure theatre system was delivered and I was happy with products, 6 year warranty, 30 days no risk trial and free delivery. Great old school customer service and a pleasure to deal with, I felt like a valued customer which is extremely rarely these days. Thank you Ewan and Richer sounds…..amazing buying experience!

28 de febrero de 2026
Opinión espontánea
Logotipo de Richer Sounds - Chester

Respuesta de Richer Sounds - Chester

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Always excellent service with Richer Sounds

As always with Richer Sounds, service was helpful and friendly. Purchase made easy and delivery was quick and painless. Many thanks

19 de febrero de 2026
Logotipo de Richer Sounds - Chester

Respuesta de Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

OA1 DEAL

Ordered in store pm delivered pm next day. Great price and service +6yrs warranty

18 de febrero de 2026
Logotipo de Richer Sounds - Chester

Respuesta de Richer Sounds - Chester

Thanks for your feedback, great to read you were happy with our service.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más