Richer Sounds - Croydon Opiniones 

1381
TrustScore: 5 sobre 5

4,9

109 South End, CR0 1BG Croydon, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I bought an LG G5, from curry's and was awaiting delivery. It was £2300. I then saw that Richer Sounds was offering the same TV but at £1899 and including an LG sound bar, worth £799. WHAT A DEAL!!!... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had an excellent experience with Richard Sounds Croydon, thanks to Dominic. He is one of the most helpful members of staff I have ever come across. From the moment I walked in, Dominic went above... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The team in store were incredibly helpful, didn’t hesitate to apply a price-match discount, and called me later that day to confirm the order had gone through (having requested set up of 3x PayPal pay... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I bought a Cambridge audio MXN10 streamer on-line. I had a helpful chat on the phone and have had excellent service since with set-up help and all queries answered helpfully and quickly. Recommended.

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1381)

24.620 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Helpful and personal treatment

We visited the Croydon branch to listen to some speakers that Paul had kindly brought in for us to hear. Not only were we given time to play different tracks which Paul streamed for us but we could also discuss our impressions without pressure or sales-talk. We commend the branch and their staff for their personalized service.

10 de enero de 2026
Logotipo de Richer Sounds - Croydon

Respuesta de Richer Sounds - Croydon

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Efficient service via email

Efficient service via email. Knowledgeable and gave me the best options for my specifications

9 de enero de 2026
Logotipo de Richer Sounds - Croydon

Respuesta de Richer Sounds - Croydon

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Amazing service as always l

Genuinely nothing negative to say. 10/10 customer service as always.

Only one note, I spoke to someone on the phone before the shop opened and asked if they had a pair of headphones I was after in stock anywhere. They said they had a display model on the shop floor at the Croydon store. They didn’t have the pair I was after in (I should have phoned ahead to double check). Ended up leaving with a different set which I love and use constantly, so I’m actually very happy I didn’t phone ahead or I probably wouldn’t have come in. Not complaining at all, but maybe double check the stock you’ve got listed on your internal system because I’m sure there are some Karen’s out there who would have kicked off!

As always Richer Sounds continue to impress me with their knowledge, friendly staff and quality products. Big up!

5 de enero de 2026
Logotipo de Richer Sounds - Croydon

Respuesta de Richer Sounds - Croydon

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Television Purchase

Paul was so helpful and helped us understand what was the best product for our requirements. Paul was very knowledgeable and not pushy like other salesman we have experienced, this is why we always go back to Richer Sounds.

3 de enero de 2026
Logotipo de Richer Sounds - Croydon

Respuesta de Richer Sounds - Croydon

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

I had an excellent experience with…Excellent Service and Quick, Smooth Transaction

I had an excellent experience with Richer Sounds Croydon. The sales team was extremely responsive, answering all of my queries immediately and providing clear guidance throughout. The transaction was processed quickly and smoothly, making the whole experience effortless. I would highly recommend Richer Sounds Croydon to anyone looking for great service and professionalism.

2 de enero de 2026
Logotipo de Richer Sounds - Croydon

Respuesta de Richer Sounds - Croydon

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Good price and delivery

Good price and delivery. Always a decent experience with this company.

31 de diciembre de 2025
Logotipo de Richer Sounds - Croydon

Respuesta de Richer Sounds - Croydon

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Fantastic staff

Fantastic staff . Friendly and efficient service and as always knowledgeable .. Add that to great prices and a great range of stock and you are always going to be onto a good thing

31 de diciembre de 2025
Logotipo de Richer Sounds - Croydon

Respuesta de Richer Sounds - Croydon

Thanks for your great feedback and for supporting local business.

Valorada con 4 estrellas sobre 5

Beware of delivery charge ...

Have always been happy with Richer products / service. The speakers sound great !
Was slightly disappointed I had to pay for delivery, as website says orders over £50 are delivered free.

29 de diciembre de 2025
Valorada con 5 estrellas sobre 5

Excellent sales service from Croydon…

Excellent sales service from Croydon store and subsequent enquiry when trying to set up tv was dealt with immediately and an online explanatory video confirmed Paul’s telephone advice.

29 de diciembre de 2025
Logotipo de Richer Sounds - Croydon

Respuesta de Richer Sounds - Croydon

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Good advice

Good advice, chap was happy to answer my many questions over half an hour or so. I've ended up with a decent product at a great price.

23 de diciembre de 2025
Logotipo de Richer Sounds - Croydon

Respuesta de Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

New TV for Christmas

I have been a customer of Richer Sounds for many years now. The customer service is SO good that I exclusively buy my TVs and surround systems from them. Having had my previous TV for 10 years, it was time for a change/upgrade. After phoning them up, as I had a few questions, I was able to buy a TV and a new surround system at a great price. Went to the store and picked it up just in time for Christmas viewing. Excellent all-round customer service.

28 de noviembre de 2025
Logotipo de Richer Sounds - Croydon

Respuesta de Richer Sounds - Croydon

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Great helpful staff good prices

Great helpful staff good prices, no need to go anywhere else

23 de diciembre de 2025
Logotipo de Richer Sounds - Croydon

Respuesta de Richer Sounds - Croydon

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

The epitome of excellent customer service

My family has bought tvs from Richer Sounds for many years and I wouldn't go anywhere else. This is the gold standard of service in every way and their prices are competitive. I was easily able to choose what I wanted from the website and the tv arrived very promptly.

14 de diciembre de 2025
Logotipo de Richer Sounds - Croydon

Respuesta de Richer Sounds - Croydon

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

The service was first class as always…

The service was first class as always and managed to get my order to me quickly and helped me choose the right stands for my speakers

18 de diciembre de 2025
Logotipo de Richer Sounds - Croydon

Respuesta de Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Great advice - fantastic delivery service.

I walked into the shop with no knowledge of Head Phones but was given great assistance and subsequently ordered a pair. Sadly wasn't in stock for me to take away but they arrived at my home the very next day! I was very impressed and I am certain my husband will be very happy with his Christmas present.

15 de diciembre de 2025
Logotipo de Richer Sounds - Croydon

Respuesta de Richer Sounds - Croydon

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Cable to hook old to new

A while ago I was looking to purchase a cable to hook up my new Smart TV to a very old VHS DVD combi unit.
I had the great fortune that Dominic answered the phone, and even when I said I was not a customer he assisted me with what I was looking for.
He went above and beyond as far as looking up the TV model and all its inputs to give me the best possible advice.
He spent over 30 minutes with me explaining all the different outputs and what they do.
And I phoned back a week or so later to say I had the cable and the unit was hooked up and Dominic was very pleased that I would hopefully now be able to transfer my VHS tapes to DVDs.
Unfortunately I have had to purchase another unit but I have the cable thanks to Dominic being so kind, helpful and patient.
Thank you so much, you are a credit to your workplace and I hope to meet you when I come to purchase a DVD player once all my VHS data is all on DVDs.

20 de noviembre de 2025
Opinión espontánea
Logotipo de Richer Sounds - Croydon

Respuesta de Richer Sounds - Croydon

Thank you for your wonderful feedback

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