Richer Sounds - Guildford Opiniones 

1299
TrustScore: 5 sobre 5

4,9

10 London Road, GU1 2AF Guildford, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great communication with Guildford branch. First by email then phone. Personal service, knowledgeable staff, real people, no auto AI bot nonsense. They worked to source what I wanted from another sto... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The sales person Dillon. Was very helpful and patient. As I was having difficulty trying to pay online. I didn't succeed. So arranged to go in and pay. They price matched my purchase ,with a littl... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Always buy from Richer if I have the option, even if not the absolute cheapest, because their service, staff and collection from shop is second to none. The JBL 200 is a brilliant smart speaker too,... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

As always, knowledgeable staff who will understand what your requirement is and do not try to bluff you into an upsell. All the best products and amazing support. A 6-year warranty and honest price... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1299)

24.229 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent communication

Excellent communication

11 de junio de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Superb service

Brilliant service once again from Richer Sounds. The staff really know their stuff and it's obvious they take pride in what they do. From dealing with my initial product enquiries on the phone, to the in-store appointment and demos, to a follow-up email to check that everything (a Samsung OLED TV) was set up OK and we are happy with our purchase... it's all done perfectly. They explain things clearly, demonstrate clearly, and answer all your questions clearly. This is how service should be delivered. I'm not sure why anyone would consider going anywhere else for TVs, audio/hifi and the like. And all this for the best price, too!
Guildford store for this latest Richer Sounds purchase, and have used the Southampton store previously, where the staff and service are also great. Thank you!

7 de junio de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Dan, deputy manager Guildford

Dan your deputy manager at the Guildford branch really looked after me regarding my recent purchase of a sub woofer to enhance my music system at home. He had researched the initial interference problems I was experiencing and we purchased a proper single wire from the sub to the amp to overcome the problem - now sorted and the sub woofer really is great. Thanks Dan most happy is me!

6 de junio de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Tayla explained all about the new TV…

Tayla explained all about the new TV and Dan was excellent when I came in to buy it.

5 de junio de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Great service

Great and friendly service

11 de abril de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

The attention I received was excellent

The attention I received was excellent. My lack of technical knowledge was supported with understanding my requirements and always with the value for money and keeping me to my budgeting.

3 de junio de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

The Expertise from the staff and the…

The Expertise from the staff and the knowledge that gives you the confidence that your purchasing quality products. I always avoid other outlets and my go too store for audio and TV is and always will be Richer Sounds.

1 de junio de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Excellent service!

Excellent service from Franklin when hunting down a JBL speaker, from initial call through to collection instore. Thanks!

30 de mayo de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for your feedback, great to read you were happy with our service.

Valorada con 4 estrellas sobre 5

The customer service was excellent

The customer service was excellent. Let down only by the late delivery of my click and collect which I was expecting the next day.

29 de mayo de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for taking the time to leave your review. I’m really pleased the service impressed, although I’m sorry the delay with your click & collect order let things down, which we will investigate.

Should you need any assistance please do get in touch via the address below..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Great in-store experience

Great experience! Richer Sounds continue to remind me how much better an in-store buying experience is. Always helpful with pragmatic advice and making sure I pay best price for the products. Thanks Roland and others!

22 de mayo de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Tayla at Guildford was extremely…

Tayla at Guildford was extremely helpful and made sure I got the best deal for my Sonos speaker.

24 de mayo de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Great shop

I spoke to Franklin in the Guildford branch - he was really helpful and came away with a pair of speakers for my lounge set up - v happy indeed!!

23 de mayo de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Professional service

I can always rely on the staff in Richersounds, they are very helpful in helping me with my purchase.
They give me professional advise about the products.

19 de mayo de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thank you for your 5 star review!

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