Great communication with Guildford branch. First by email then phone. Personal service, knowledgeable staff, real people, no auto AI bot nonsense. They worked to source what I wanted from another sto... Ver más
La empresa ha respondido
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Great communication with Guildford branch. First by email then phone. Personal service, knowledgeable staff, real people, no auto AI bot nonsense. They worked to source what I wanted from another sto... Ver más
La empresa ha respondido
The sales person Dillon. Was very helpful and patient. As I was having difficulty trying to pay online. I didn't succeed. So arranged to go in and pay. They price matched my purchase ,with a littl... Ver más
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Always buy from Richer if I have the option, even if not the absolute cheapest, because their service, staff and collection from shop is second to none. The JBL 200 is a brilliant smart speaker too,... Ver más
La empresa ha respondido
As always, knowledgeable staff who will understand what your requirement is and do not try to bluff you into an upsell. All the best products and amazing support. A 6-year warranty and honest price... Ver más
La empresa ha respondido
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
10 London Road, GU1 2AF, Guildford, Reino Unido
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Respuesta de Richer Sounds - Guildford
Cheapest price available with money off first order, as well as excellent customer service

Respuesta de Richer Sounds - Guildford
Brilliant service once again from Richer Sounds. The staff really know their stuff and it's obvious they take pride in what they do. From dealing with my initial product enquiries on the phone, to the in-store appointment and demos, to a follow-up email to check that everything (a Samsung OLED TV) was set up OK and we are happy with our purchase... it's all done perfectly. They explain things clearly, demonstrate clearly, and answer all your questions clearly. This is how service should be delivered. I'm not sure why anyone would consider going anywhere else for TVs, audio/hifi and the like. And all this for the best price, too!
Guildford store for this latest Richer Sounds purchase, and have used the Southampton store previously, where the staff and service are also great. Thank you!

Respuesta de Richer Sounds - Guildford
Always good service and great products good communication

Respuesta de Richer Sounds - Guildford
Helpful advice, competitive price, quick delivery,great product. What more can you ask for.

Respuesta de Richer Sounds - Guildford
Dan your deputy manager at the Guildford branch really looked after me regarding my recent purchase of a sub woofer to enhance my music system at home. He had researched the initial interference problems I was experiencing and we purchased a proper single wire from the sub to the amp to overcome the problem - now sorted and the sub woofer really is great. Thanks Dan most happy is me!

Respuesta de Richer Sounds - Guildford
Tayla explained all about the new TV and Dan was excellent when I came in to buy it.

Respuesta de Richer Sounds - Guildford
The attention I received was excellent. My lack of technical knowledge was supported with understanding my requirements and always with the value for money and keeping me to my budgeting.

Respuesta de Richer Sounds - Guildford
The Expertise from the staff and the knowledge that gives you the confidence that your purchasing quality products. I always avoid other outlets and my go too store for audio and TV is and always will be Richer Sounds.

Respuesta de Richer Sounds - Guildford
Great instore service & follow through on delivery.

Respuesta de Richer Sounds - Guildford
Excellent service from Franklin when hunting down a JBL speaker, from initial call through to collection instore. Thanks!

Respuesta de Richer Sounds - Guildford
The customer service was excellent. Let down only by the late delivery of my click and collect which I was expecting the next day.

Respuesta de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford
Great experience! Richer Sounds continue to remind me how much better an in-store buying experience is. Always helpful with pragmatic advice and making sure I pay best price for the products. Thanks Roland and others!

Respuesta de Richer Sounds - Guildford
Tayla at Guildford was extremely helpful and made sure I got the best deal for my Sonos speaker.

Respuesta de Richer Sounds - Guildford
I spoke to Franklin in the Guildford branch - he was really helpful and came away with a pair of speakers for my lounge set up - v happy indeed!!

Respuesta de Richer Sounds - Guildford
Staff have good knowledge of products and are very helpful.

Respuesta de Richer Sounds - Guildford
I can always rely on the staff in Richersounds, they are very helpful in helping me with my purchase.
They give me professional advise about the products.

Respuesta de Richer Sounds - Guildford
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