Richer Sounds - Guildford Opiniones 

1356
•
TrustScore: 5 sobre 5

4,9

10 London Road, GU1 2AF Guildford, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Staff were welcoming and knowledgeable and even though I had spent a fair while chatting about my chosen tv purchase they still gave me time to experience their demo room. New television was delivered... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I cannot praise the experience with the Guildford store highly enough. Firstly Tayla went to great lengths to get in speakers that weren’t available in any RS store to demo. At no point did I feel s... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered online a portable CD player, one recommended by Which?. Collected it from Guildford store. The young man that served me gave me the distinct impression that because I had not bought the ite... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very helpful in store advising which products to buy. Delivery arranged extremely quickly with installation 2 days later. I am very happy with purchases, but mostly with the superb customer service fr... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. también en la categoría
  3. Tienda de electrónica
  4. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1356)

24.593 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Dan, deputy manager Guildford

Dan your deputy manager at the Guildford branch really looked after me regarding my recent purchase of a sub woofer to enhance my music system at home. He had researched the initial interference problems I was experiencing and we purchased a proper single wire from the sub to the amp to overcome the problem - now sorted and the sub woofer really is great. Thanks Dan most happy is me!

6 de junio de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Tayla explained all about the new TV…

Tayla explained all about the new TV and Dan was excellent when I came in to buy it.

5 de junio de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Great service

Great and friendly service

11 de abril de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

The attention I received was excellent

The attention I received was excellent. My lack of technical knowledge was supported with understanding my requirements and always with the value for money and keeping me to my budgeting.

3 de junio de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

The Expertise from the staff and the…

The Expertise from the staff and the knowledge that gives you the confidence that your purchasing quality products. I always avoid other outlets and my go too store for audio and TV is and always will be Richer Sounds.

1 de junio de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Excellent service!

Excellent service from Franklin when hunting down a JBL speaker, from initial call through to collection instore. Thanks!

30 de mayo de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for your feedback, great to read you were happy with our service.

Valorada con 4 estrellas sobre 5

The customer service was excellent

The customer service was excellent. Let down only by the late delivery of my click and collect which I was expecting the next day.

29 de mayo de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for taking the time to leave your review. I’m really pleased the service impressed, although I’m sorry the delay with your click & collect order let things down, which we will investigate.

Should you need any assistance please do get in touch via the address below..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Great in-store experience

Great experience! Richer Sounds continue to remind me how much better an in-store buying experience is. Always helpful with pragmatic advice and making sure I pay best price for the products. Thanks Roland and others!

22 de mayo de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Tayla at Guildford was extremely…

Tayla at Guildford was extremely helpful and made sure I got the best deal for my Sonos speaker.

24 de mayo de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Great shop

I spoke to Franklin in the Guildford branch - he was really helpful and came away with a pair of speakers for my lounge set up - v happy indeed!!

23 de mayo de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Professional service

I can always rely on the staff in Richersounds, they are very helpful in helping me with my purchase.
They give me professional advise about the products.

19 de mayo de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Helpful and knowledgeable service

Helpful and knowledgeable service. We were looking for a new TV and was helped out by Franklin who really knew his stuff. Slightly cheaper than competitors too.

17 de mayo de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Franklin was super helpful today

Franklin was super helpful today. Booked a demo for me in the sound room before the store had officially opened. Helped answer all my questions. Great job, thanks for your time. Will come back again.

21 de mayo de 2026
Opinión espontánea
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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