Richer Sounds - Guildford Opiniones 

1302
TrustScore: 5 sobre 5

4,9

10 London Road, GU1 2AF Guildford, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great communication with Guildford branch. First by email then phone. Personal service, knowledgeable staff, real people, no auto AI bot nonsense. They worked to source what I wanted from another sto... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Good advice with a very unexpected follow up call to ask if the unit was OK and did I have any setup questions. This is on top of a price without the physical shop premium.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The sales person Dillon. Was very helpful and patient. As I was having difficulty trying to pay online. I didn't succeed. So arranged to go in and pay. They price matched my purchase ,with a littl... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Always buy from Richer if I have the option, even if not the absolute cheapest, because their service, staff and collection from shop is second to none. The JBL 200 is a brilliant smart speaker too,... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1302)

24.702 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I was served straight away even so the…

I was served straight away even so the shop was busy and bought exactly what I intended to buy. the assitant gave me solid advice which backed up my purchase

3 de enero de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Excellent…

Excellent attitude to customer service and outstanding product knowledge!

1 de enero de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Excellent range of products

Excellent range of products, helpful and knowledgeable staff, competitive prices.
Very happy with operation of new smart speaker and integration with existing Denon system.

2 de enero de 2026
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Great team

Very knowledgeable staff who provide sound, considered technical advice and are extremely helpful and considerate. They are all a pleasure to deal with.

31 de diciembre de 2025
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Service from professionals

Staff very knowledgeable and helpful without being patronising. Helped us select a combination that suited us and, now we’ve got it, the sound is excellent!

30 de diciembre de 2025
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Lovely little piece of kit

Lovely little piece of kit. Sounds brilliant and the battery life is amazing.

30 de diciembre de 2025
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Informed, professional service with no sales pressure

Professional, patient and remarkably "unpushy" service when I visited RS at Guildford to buy a more modern (better picture quality) small (only 42"!) TV to replace the 40"Philips model that I'd bought 13 tears and 1 day previously also from RS at Guildford. Tayla (the store manager I believe) was fantastic.

29 de diciembre de 2025
Valorada con 5 estrellas sobre 5

Speaker Purchasing Experience.

I rated my experience as excellent for the following reasons;Informed sales personnel, good advice, the opportunity to listen to a variety of different speakers without pressure to buy, fare prices. The speakers I purchased sound excellent with my system and I’m very pleased with my purchase.

27 de diciembre de 2025
Valorada con 5 estrellas sobre 5

Great prices and service.

Great prices and service.
I called rather than visited as I knew what I wanted. I needed a particular delivery date and couldn't seem to get that through the website. No problem whatsoever, managed to order over the phone and all taken care of.

26 de diciembre de 2025
Valorada con 5 estrellas sobre 5

Brilliant customer service

Due to an illness, I was not able to visit the store. I e-mailed Tayla, the store manager at the Guildford branch. We discussed options for a new HiFi online.
Tayla was absolutely brilliant, helpful and knowledgeable. She never pushed the most expensive and actually recommended a cheaper turntable with better quality.
Great service

3 de enero de 2026
Opinión espontánea
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thank you for your 5 star review!

Valorada con 4 estrellas sobre 5

Great responsiveness of the manager of…

Great responsiveness of the manager of Guildford. Suitable discount agreed for purchase of 2 top of the Sony range of tv's. The only downside was delivery was one day later than agreed and the drivers were pretty miserable.

26 de diciembre de 2025
Valorada con 5 estrellas sobre 5

Great range of amps and patient…

Great range of amps and patient knowledgeable advice to make the right selection. Many thanks!

14 de noviembre de 2025
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Great help and advice.

Great advice from Tayla at the Guildford branch over recent days about my choice of 4K TV and stand. I had intended to visit to make my purchase but things prevented me and I had to order by phone instead where Dan was equally courteous and helpful. My order is now on its way and I look forward to reviewing that in due course.

2 de enero de 2026
Opinión espontánea
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Excellent customer service

Somehow Richer sounds always have such amazing staff. The team at Guildford are no different. They really care about the advice they give and are attentive on the phone and in person. I dropped in to discuss sound bars and then rang to arrange a demo. They asked which member of staff I had spoken to, to try and have them cover the demo. I then got the date wrong but they fitted me in anyway. I did not even bother checking online, just bought it there and then.

16 de diciembre de 2025
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Great TV

The TV is great. I appreciated your advice not to buy a more expensive TV.

12 de diciembre de 2025
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Purchased a clearance item

Wanted to purchase a clearance item from the store.
Phoned the store before travelling.
Dan placed it to one side so that when I arrived it was still available.

10 de diciembre de 2025
Logotipo de Richer Sounds - Guildford

Respuesta de Richer Sounds - Guildford

Thank you for your wonderful feedback

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