Richer Sounds - Hanley Opiniones 

2057
TrustScore: 5 sobre 5

4,9

2 Providence Square, ST1 2LQ Hanley, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great advice no pushy sell & ended up taking a different item than we set out for at half the price we were originally going to spend. So nice independent none biased advice. All demonstrated to us.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Every time I shop with Richer Sounds it’s the same. I call, and your team help more than I expect. You deliver a deal that I don’t expect and meet your promises to deliver goods on time. I first st... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent customer service from the telesales team. Genuinely some of the best I’ve ever received. Knowledgable, helpful and friendly. I thought a reconditioned LG tv which I couldn’t add to my bask... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Will and the entire staff at Hanley are knowledgeable, friendly and very helpful, and nothing seems too much trouble for them. Will goes that extra mile getting pricing on items that they rarely stoc... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

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4,9

Todas las opiniones

(2057)

23.849 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Always brilliant

Have used Richer Sounds for years. They are brilliant. Recently bought an amplifier thinking an old one had developed a fault, but it was the wire input from my phone that was faulty. They refunded me without a problem, very friendly as usual

16 de enero de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Great service

Great service, staff are really knowledgeable. This is the second time we have shopped here and it would be the first place we would look in future.

3 de enero de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Great experience and will return

Following an initial visit to Currys, which is usually our first point of call when purchasing a new television, we decided to carry out further research after receiving a personal recommendation from a friend. This included an online comparison of retailers, followed by visits to both stores.

While the sales personnel at Currys demonstrated a good general knowledge of our chosen television, the level of expertise provided by Leigh at Richer Sounds in Hanley, Stoke-on-Trent, was exceptional and clearly set him apart. Leigh displayed an in-depth knowledge of the LG 55-inch evo TV, explaining its features, performance benefits, and suitability for our specific requirements in a clear and confident manner.
His professional approach was particularly impressive. He took the time to understand exactly what we were looking for, discussed the LG model we had already researched online, and provided detailed, relevant insights without any pressure to purchase. This instilled complete confidence in both the product and the buying process.

As a result of Leigh’s expertise and customer-focused approach, I had no hesitation in proceeding with the purchase of the LG 55-inch OLED Evo TV immediately.

11 de enero de 2026
Valorada con 5 estrellas sobre 5

Very pleased with Richer Sounds.

The fourth tv purchased from Richer Sounds. Great advice, competitive pricing, they offer delivery and recycling of your old set. Great range of quality products was particularly reassuring. Also Which? Recommended supplier.

12 de enero de 2026
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Respuesta de Richer Sounds - Hanley

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Customer service

I purchased a sharps 24" TV and had problems with it. the staff at Hanley branch ere excellent, I eventualy had an exchange for Sharps current version of of my TV. this is far superior in sound and picture quality than my original, couldn't be happier.

the staff at Hanley branch were excellent, my TV was exchanged for a new model of the same which is totally superior to my original. couldn't be more happy.

31 de diciembre de 2025
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Excellent advice

Excellent advice, quality products at competitive price, extremely fast delivery, good parking at store

8 de enero de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Would recommend

Staff member was lovely and informative. Didn't push the sale. Lovely store

3 de enero de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Support was outstanding

Support was outstanding, knowledgeable and they saved me money, couldn't be happier. Will definitely be first place i look when updating my tech!

6 de enero de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Great service as always

Great service as always. Simply brilliant

3 de enero de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Hanley, Stoke branch

Went in for a turntable and the knowledge, helpfulness and time doesn't with us was brilliant.

18 de diciembre de 2025
Opinión espontánea
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Great service

Great service, very knowledgeable staff who want to give you the right advice for you and your circumstances.

3 de enero de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Expert

Expert, no pressure advice. Really happy with our purchase, will definitely shop there again.

3 de enero de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Friendly, knowledgeable staff and good product.

Polite, patient and friendly staff who are knowledgeable about their products.
Well presented shop with good product range and reasonable prices.

29 de diciembre de 2025
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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