Great advice no pushy sell & ended up taking a different item than we set out for at half the price we were originally going to spend. So nice independent none biased advice. All demonstrated to us.... Ver más
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Great advice no pushy sell & ended up taking a different item than we set out for at half the price we were originally going to spend. So nice independent none biased advice. All demonstrated to us.... Ver más
La empresa ha respondido
Every time I shop with Richer Sounds it’s the same. I call, and your team help more than I expect. You deliver a deal that I don’t expect and meet your promises to deliver goods on time. I first st... Ver más
La empresa ha respondido
Excellent customer service from the telesales team. Genuinely some of the best I’ve ever received. Knowledgable, helpful and friendly. I thought a reconditioned LG tv which I couldn’t add to my bask... Ver más
La empresa ha respondido
Will and the entire staff at Hanley are knowledgeable, friendly and very helpful, and nothing seems too much trouble for them. Will goes that extra mile getting pricing on items that they rarely stoc... Ver más
La empresa ha respondido
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
2 Providence Square, ST1 2LQ, Hanley, Reino Unido
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Have used Richer Sounds for years. They are brilliant. Recently bought an amplifier thinking an old one had developed a fault, but it was the wire input from my phone that was faulty. They refunded me without a problem, very friendly as usual

Respuesta de Richer Sounds - Hanley
Excellent service from the guys in the Hanley branch

Respuesta de Richer Sounds - Hanley
Excellent customer service, very informative and friendly. Very happy and would highly recommend.
Very helpful staff. Efficient and knowledgeable. Will use again.
Great service, staff are really knowledgeable. This is the second time we have shopped here and it would be the first place we would look in future.

Respuesta de Richer Sounds - Hanley
Following an initial visit to Currys, which is usually our first point of call when purchasing a new television, we decided to carry out further research after receiving a personal recommendation from a friend. This included an online comparison of retailers, followed by visits to both stores.
While the sales personnel at Currys demonstrated a good general knowledge of our chosen television, the level of expertise provided by Leigh at Richer Sounds in Hanley, Stoke-on-Trent, was exceptional and clearly set him apart. Leigh displayed an in-depth knowledge of the LG 55-inch evo TV, explaining its features, performance benefits, and suitability for our specific requirements in a clear and confident manner.
His professional approach was particularly impressive. He took the time to understand exactly what we were looking for, discussed the LG model we had already researched online, and provided detailed, relevant insights without any pressure to purchase. This instilled complete confidence in both the product and the buying process.
As a result of Leigh’s expertise and customer-focused approach, I had no hesitation in proceeding with the purchase of the LG 55-inch OLED Evo TV immediately.
The fourth tv purchased from Richer Sounds. Great advice, competitive pricing, they offer delivery and recycling of your old set. Great range of quality products was particularly reassuring. Also Which? Recommended supplier.

Respuesta de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley
I purchased a sharps 24" TV and had problems with it. the staff at Hanley branch ere excellent, I eventualy had an exchange for Sharps current version of of my TV. this is far superior in sound and picture quality than my original, couldn't be happier.
the staff at Hanley branch were excellent, my TV was exchanged for a new model of the same which is totally superior to my original. couldn't be more happy.

Respuesta de Richer Sounds - Hanley
Excellent advice, quality products at competitive price, extremely fast delivery, good parking at store

Respuesta de Richer Sounds - Hanley
Staff member was lovely and informative. Didn't push the sale. Lovely store

Respuesta de Richer Sounds - Hanley
Support was outstanding, knowledgeable and they saved me money, couldn't be happier. Will definitely be first place i look when updating my tech!

Respuesta de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley
Went in for a turntable and the knowledge, helpfulness and time doesn't with us was brilliant.

Respuesta de Richer Sounds - Hanley
Great service, very knowledgeable staff who want to give you the right advice for you and your circumstances.

Respuesta de Richer Sounds - Hanley
Expert, no pressure advice. Really happy with our purchase, will definitely shop there again.

Respuesta de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley
Polite, patient and friendly staff who are knowledgeable about their products.
Well presented shop with good product range and reasonable prices.

Respuesta de Richer Sounds - Hanley
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