Richer Sounds - Hanley Opiniones 

2117
•
TrustScore: 5 sobre 5

4,9

2 Providence Square, ST1 2LQ Hanley, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Every question asked was answered honestly and fully. Also further information was given freely when asked about a completely different subject. Chris was very helpful in every aspect, as was the gent... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ive used Richer Sounds for many purchases and always impressed and returned. I was looking to upgrade my excellent LG TV and sound system and they offered to come and review my needs. Young man Ch... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I went into Richer Sounds Hanley to discuss replacing my tv and adding a sound system. Will made some suggestions on how to fix the problem with my tv (which solved the problem) saving me spending... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I initially took our small tv back for repair (under warranty).This was dealt with in a short time period and was informed that it was ready for collection. During the visit I decided to purchase... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. también en la categoría
  3. Tienda de electrónica
  4. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

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4,9

Todas las opiniones

(2117)

24.593 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Subwoofer

Had first class service from Chris at Hanley branch, concerning my sub woofer that went faulty.
All sorted and working great now.
Many thanks to Chris and all concerned with the repair.

9 de junio de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Chris was very helpful

Chris was very helpful, good advice given , which lead to us buying a great TV

8 de junio de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

The usual Richer Sounds experience

The usual Richer Sounds experience - need I say more; used them for 30 years and wouldnt shop anywhere else 😁👍

7 de junio de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

I have been been a customer at richer…

I have been been a customer at richer sounds for years now and every purchase has been a pleasure and the latest a 55 inch LG c5 tv that will at the Hanley branch recommend is fantastic thanks again Paul 👍🏻

6 de junio de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Excellent and well trained staff

Excellent and well trained staff .
Customer service was second to none .
They didn’t have in stock what I wanted, but it was ordered and delivered without delay the following afternoon .

5 de junio de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

I purchased my TV online and chose to…

I purchased my TV online and chose to collect in store, I was kept upto date with the delivery to store and when it arrived I was contacted by the store themselves.
Upon collection of the TV I had a great chat with the sales guys in store and also purchased a wall mount from there recommendation while there.
Great service from start to finish even carried the TV to my car, will definitely us again. 👍

3 de junio de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Excellent all round…

Excellent in store information made buying the right TV an easy choice, item was delivered a few days later by a very nice courier, highly recommended store

3 de junio de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Staff

Nice to deal with knowledgable staff

2 de junio de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

I recently contacted my local shop…

I recently contacted my local shop because I had a problem with my TV the assistant went out if his way to help me and the problem was soon resolved he couldn't have done any more.
So well done to the Hanley store 😃

30 de mayo de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Very knowledgeable staff

Very knowledgeable staff . Great 6 year guarantee. Took the tv to the car . Nothing to much trouble

30 de mayo de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Top store, great service

wouldn’t buy a television from anywhere else, excellent service from Leigh in the store, very knowledgeable and helpful.

29 de mayo de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 3 estrellas sobre 5

Yes they can improve

Yes they can improve

23 de mayo de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for taking the time to leave your feedback, although we are always striving to be continually better, I'm sorry that your experience left noticeable room to improve.

I will arrange for a member of our customer service team to get in touch to find out more about what this was, so we can discuss with the manager and team, as well as put matters right with you..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, every thing that was promised was delivered on. Chris at Hanley made everything simple and worked with my timescales to give me everything I asked for, all with a can do attitude. My first major purchase from Richer Sounds, I know now why my friends say once you’ve used RS you never go anywhere else.

7 de mayo de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Excellent service from knowledge, friendly staff

There's a reason Richersounds are still selling HiFi and AV equipment where others have disappeared. They have knowledgeable, friendly staff who aren't pushy. The staff are passionate about giving the customer what they want and give genuine advice. There is a good selection of products, prices are competitive and many include a 6 year warranty

22 de mayo de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Will in the Hanley Store was very…

Will in the Hanley Store was very helpfull and experienced he helped me to choose the correct cd player and matched it up with compatible speakers.
Very polite person.
Thank you
Paul Hughed

20 de mayo de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Kef speakers

Great service and amazing price for open box speakers.
Thanks to the staff there I would have missed a great offer. Shoutout to Leigh at richer sounds Hanley, also sorted me out with a subwoofer.

21 de mayo de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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