Richer Sounds - Hanley Opiniones 

2054
TrustScore: 5 sobre 5

4,9

2 Providence Square, ST1 2LQ Hanley, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent customer service from the telesales team. Genuinely some of the best I’ve ever received. Knowledgable, helpful and friendly. I thought a reconditioned LG tv which I couldn’t add to my bask... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Will and the entire staff at Hanley are knowledgeable, friendly and very helpful, and nothing seems too much trouble for them. Will goes that extra mile getting pricing on items that they rarely stoc... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Richer Sounds is my go to shop for HiFi, I have been a customer for years and will continue to be one. This was my first visit to the Stoke on Trent store, it was easy to find and had ample free parki... Ver más

Valorada con 5 estrellas sobre 5

very good saleman who answered our questions, admitted what he didn't know (motorised satellite) and did not push us to any make or model. Only after we asked about the LG model did he declare that it... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,9

Todas las opiniones

(2054)

23.626 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

There’s a team of expert people who are…

There’s a team of expert people who are Incredibly helpful and their VIP discount scheme worked to provide a discount that was Lower than a low price I’d already been offered.

2 de abril de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Really helpful knowledgeable staff

Really helpful knowledgeable staff, chose the wrong product originally but no issues when returning for an exchange . Would definitely recommend

2 de abril de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Easy purchase with guarantee

Wanted a TV and knew exactly what model I wanted. My local store had it in stock and also had the best deal on price and it came with a 6 year guarantee included. The shop assistant had it ready for me to collect and loaded it into my vehicle. What's not to like?

1 de abril de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Ex-display TV at a bargain price

They priced an ex-display TV at a significant discount. Being from RS it was still in excellent condition.

1 de abril de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Will always goes the extra mile and…

Will always goes the extra mile and always helps with advice and any problems I've got 5star thanks tony 👍

1 de abril de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Deputy manager will

Hanley stoke on trent
Will deputy manager was very helpful we set up my old speakers to get a good matched amp
Couldn’t be more helpful ⭐️

27 de febrero de 2026
Opinión espontánea
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Richer Sounds

As usual excellent service once again from Richer Sounds

31 de marzo de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Jacob was more than helpful and…

Jacob was more than helpful and patient,giving excellent advice to choose particular products.I bought a tv from Richer some 10 years ago and again the staff were really pleasant all that time ago.I would recommend your company to everyone.5 stars !

29 de marzo de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

TV problem

I've been emailing the company over a problem I had with the tv, this has been going on for some time, but the company have gone up and beyond to try and get to the bottom of the issue. Eventually it turned out to be a problem with wiring, I have apologised to the Manager who has been really understanding, I wish to thank the.

25 de marzo de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

TV and Soundbar - great experience.

On a recent visit to purchase a new TV and soundbar, we received first class service and advice from the Hanley team. Jacob in particular was extremely helpful and helped us to finally choose products that were both fit for purpose and within our budget.

We are very happy with the new TV and Soundbar. Thank you guys.

21 de marzo de 2026
Opinión espontánea
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Respuesta de Richer Sounds - Hanley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Fantastic service all round

Fantastic service all round. Well done to the staff at Richer Sounds, Hanley.

24 de marzo de 2026
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Respuesta de Richer Sounds - Hanley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

New TV oled

Price was good and salesman knowledgeable was good

22 de marzo de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service! I only had a vague idea of what I wanted, and Jacob was great at talking through the options and giving advice. Ended up with an audio system I’m very happy with at a good price.

29 de marzo de 2026
Opinión espontánea
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Great service and demostration Jacob…

Great service and demostration Jacob was very knowledgable on the various options and suggested an excelent upgrade on the speakers

26 de marzo de 2026
Opinión espontánea
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Samsung OLED 65inch television

It was smooth with no pressure selling and the store manager who sold us this item is a proper gentleman.

The Samsung 65 inch OLED television is the best on every points and we are very happy with the purchase.

The price was £350 cheaper compared to Curry’s, and while we were at Curry’s they wanted to sell us the LG.

Once again Richer Sounds are far better then its competitors.

26 de marzo de 2026
Opinión espontánea
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Spoke with telesales

Spoke with telesales, very helpful, provided free next day delivery and best price anywhere for TV

18 de marzo de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Straightforward advice that we could…

Straightforward advice that we could use to make an informed choice. We were delighted with the patient service we received. The TV is fabulous.

18 de marzo de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Responsive

12 de marzo de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Great staff

Great staff, highly knowledgeable, patient and helpful. No hard sell, just good advice

14 de marzo de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

You're great guys and always have been

You're great guys and always have been. Just don't do anything different.

13 de marzo de 2026
Logotipo de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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