Excellent customer service from the telesales team. Genuinely some of the best I’ve ever received. Knowledgable, helpful and friendly. I thought a reconditioned LG tv which I couldn’t add to my bask... Ver más
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Excellent customer service from the telesales team. Genuinely some of the best I’ve ever received. Knowledgable, helpful and friendly. I thought a reconditioned LG tv which I couldn’t add to my bask... Ver más
La empresa ha respondido
Will and the entire staff at Hanley are knowledgeable, friendly and very helpful, and nothing seems too much trouble for them. Will goes that extra mile getting pricing on items that they rarely stoc... Ver más
La empresa ha respondido
Richer Sounds is my go to shop for HiFi, I have been a customer for years and will continue to be one. This was my first visit to the Stoke on Trent store, it was easy to find and had ample free parki... Ver más
very good saleman who answered our questions, admitted what he didn't know (motorised satellite) and did not push us to any make or model. Only after we asked about the LG model did he declare that it... Ver más
La empresa ha respondido
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
2 Providence Square, ST1 2LQ, Hanley, Reino Unido
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There’s a team of expert people who are Incredibly helpful and their VIP discount scheme worked to provide a discount that was Lower than a low price I’d already been offered.

Respuesta de Richer Sounds - Hanley
Really helpful knowledgeable staff, chose the wrong product originally but no issues when returning for an exchange . Would definitely recommend

Respuesta de Richer Sounds - Hanley
Wanted a TV and knew exactly what model I wanted. My local store had it in stock and also had the best deal on price and it came with a 6 year guarantee included. The shop assistant had it ready for me to collect and loaded it into my vehicle. What's not to like?

Respuesta de Richer Sounds - Hanley
They priced an ex-display TV at a significant discount. Being from RS it was still in excellent condition.

Respuesta de Richer Sounds - Hanley
Will always goes the extra mile and always helps with advice and any problems I've got 5star thanks tony 👍

Respuesta de Richer Sounds - Hanley
Hanley stoke on trent
Will deputy manager was very helpful we set up my old speakers to get a good matched amp
Couldn’t be more helpful ⭐️

Respuesta de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley
Jacob was more than helpful and patient,giving excellent advice to choose particular products.I bought a tv from Richer some 10 years ago and again the staff were really pleasant all that time ago.I would recommend your company to everyone.5 stars !

Respuesta de Richer Sounds - Hanley
I've been emailing the company over a problem I had with the tv, this has been going on for some time, but the company have gone up and beyond to try and get to the bottom of the issue. Eventually it turned out to be a problem with wiring, I have apologised to the Manager who has been really understanding, I wish to thank the.

Respuesta de Richer Sounds - Hanley
On a recent visit to purchase a new TV and soundbar, we received first class service and advice from the Hanley team. Jacob in particular was extremely helpful and helped us to finally choose products that were both fit for purpose and within our budget.
We are very happy with the new TV and Soundbar. Thank you guys.

Respuesta de Richer Sounds - Hanley
Fantastic service all round. Well done to the staff at Richer Sounds, Hanley.

Respuesta de Richer Sounds - Hanley

Respuesta de Richer Sounds - Hanley
Great customer service! I only had a vague idea of what I wanted, and Jacob was great at talking through the options and giving advice. Ended up with an audio system I’m very happy with at a good price.

Respuesta de Richer Sounds - Hanley
Great service and demostration Jacob was very knowledgable on the various options and suggested an excelent upgrade on the speakers

Respuesta de Richer Sounds - Hanley
It was smooth with no pressure selling and the store manager who sold us this item is a proper gentleman.
The Samsung 65 inch OLED television is the best on every points and we are very happy with the purchase.
The price was £350 cheaper compared to Curry’s, and while we were at Curry’s they wanted to sell us the LG.
Once again Richer Sounds are far better then its competitors.

Respuesta de Richer Sounds - Hanley
Spoke with telesales, very helpful, provided free next day delivery and best price anywhere for TV

Respuesta de Richer Sounds - Hanley
Straightforward advice that we could use to make an informed choice. We were delighted with the patient service we received. The TV is fabulous.

Respuesta de Richer Sounds - Hanley
Great staff, highly knowledgeable, patient and helpful. No hard sell, just good advice

Respuesta de Richer Sounds - Hanley
You're great guys and always have been. Just don't do anything different.

Respuesta de Richer Sounds - Hanley
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