Richer Sounds - Holborn Opiniones 

1324
TrustScore: 5 sobre 5

4,9

29 Bloomsbury Way, WC1A 2SL London, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have been a RS customer for many years. The customer service (in fact, the overall service) is simply brilliant. Your team are knowledgeable, courteous, and a pleasure to deal with. Whenever I have... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I needed an inexpensive DVD player as I had offered to loan some DVDs to my grandson's school. The films were early silent movies that are not available on streaming sites. Richer Sounds Holborn h... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1324)

23.927 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service, great prices, excellent customer service.

Great service, advice, and a good deal of patients from Steve at the Holborn store.
My order was placed very late in the day and still a next day delivery was promised and met.
Steve reassured me about the compatability between my existing speakers and a new amplifier.
Great prices, expert advise and excellent customer service. What's not to like?
Many thanks for your kindness.

4 de junio de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Great staff

I always go to Richer sounds, I’ve been going there for years . They are very professional . And honest, they gave me the right advice about . The hifi system . And my Speakers always friendly and generous with their suggestions and advice , Steve the store manager , is a legend. Can’t do enough for his customers . Thank the team

5 de junio de 2026
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Respuesta de Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

excellent service as usual

excellent service as usual, that’s why I keep coming back time and time again.

31 de mayo de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Very good shop with lots of outstanding…

Very good shop with lots of outstanding products. The staff were more than helpful I the Holborn branch. I just bought a pair of ear pods but I am extremely satisfied with the value for money I experienced from the buy

19 de mayo de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

I like a shop where the staff know what…

I like a shop where the staff know what they are talking about, know their own stock and are keen to help the customer.
I never go elsewhere for audio products.

31 de mayo de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Know the products

Know the products. Polite and friendly service.

30 de mayo de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Love Richer Sounds!

Amazing welcome through the door; incredibly helpful. Excited for me and my purchase. Top peeps. Great deal in person too. Thanks.

26 de mayo de 2026
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Respuesta de Richer Sounds - Holborn

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, knowledgeable staff, superb product

26 de mayo de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Excellent knowledgeable customer…

Excellent knowledgeable customer service. So refreshing to interact with staff who are actually trained and experts about their products.

23 de mayo de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Very good service

Very good service. Very happy

21 de mayo de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Great install service by Simply AV

Anthony the owner of Simply AV came in person to install my new turntable and pre amp. Super professional, really quick. explained everything and sorted y ew system out. made things really simple for me to understand.tested everything

20 de mayo de 2026
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Respuesta de Richer Sounds - Holborn

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Elliot gave good advice

Elliot gave good advice. The product works perfectly.

7 de mayo de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Great advice from the staff at the…

Great advice from the staff at the Holborn branch, and quick efficient service.

3 de mayo de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Shops like they used to be

In some ways going into Richer Sounds makes me sad because it shows how good other retail outlets could and should be. They have amazing customer service from staff who know what they’re talking about. If you have a problem they *phone you* to put it right. It’s like going in a shop from a time when shops cared about what they sold and what you bought. I can’t rate it highly enough.

2 de mayo de 2026
Opinión espontánea
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Respuesta de Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 4 estrellas sobre 5

Bought £2k TV with free soundbar and…

Bought £2k TV with free soundbar and promised price would be held till next day and I think manager in Southgate said he couldn't so paid higher price for TV. Decided to buy headphones . Walked into Southgate , staff serving customer. Waited . Manager who served me walked out back and ignored me so had to go to Holborn to put hase. Staff really tried to help. Bought because fiio 21 with iem sounded bad ..asked staff if he'd help set it up and he agreed , but over ear sounds great so will probably just sell iem.

22 de abril de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thank you for choosing to shop with us and I'm glad that the Holborn team were able to help with your purchase, although I’m sorry to read about some parts of the experience, particularly in your Southgate, which I will of course review with the branch manager.

If there’s anything further I can assist with, or if you’d like me to look into any of the points you’ve raised in more detail, please don’t hesitate to get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks,

Tom Griffiths
Head of Customer Experience
Richer Sounds

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