Richer Sounds - Holborn Opiniones 

1332
TrustScore: 5 sobre 5

4,9

29 Bloomsbury Way, WC1A 2SL London, GB


Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I wanted some headphones and was very specific about pricing and requirements. I called the store and was served by Elliot who gave excellent advice and was very patient with me and answered by 100 q... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great service, advice, and a good deal of patients from Steve at the Holborn store. My order was placed very late in the day and still a next day delivery was promised and met. Steve reassured me... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,9

Todas las opiniones

(1332)

24.564 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Incredibly helpful staff who went above…

Incredibly helpful staff who went above and beyond to help me find the right speaker and Bluetooth solution for my vinyl set up. Many thanks!

19 de febrero de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

The staff listen to your request if you…

The staff listen to your request if you are not sure of the item you are asking for,then suggest an alternative and the reason why. This gives you confidence on making a decision.

26 de febrero de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Excellent service on the phone

Excellent service on the phone. Great delivery time, very up to date information

25 de febrero de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Helpful and knowledgeable phone…

Helpful and knowledgeable phone service. Flexibility about when to have delivery (the order was placed for me the next day to get the ideal delivery).

24 de febrero de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Incredible experience

Incredible experience. Efficient and great price. Easy your talk to. Knowledgeable and a great store to deal with. Cannot recommend enough and will definitely be using again. Super quick delivery and the delivery team were great and efficient too.

21 de febrero de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Valorada con 4 estrellas sobre 5

Very good headphones, but need to bed them in.

I phoned the shop, they had in stock the Austrian Hi-X15 over ear headphones I had decided to buy, they put them by for me and next day I went to the shop and bought them. That's all good. Five stars. I think the only thing that might have improved the experience would have been if the salesperson had emphasised to me how very important it was to give the headphones time before they perform at their best. They sounded pretty awful when I got them home, unpacked the box and played piano music through them. Thin, clangorous, ghastly. But now, after several days and quite a few hours' use, they have improved immensely and sound really great.

21 de febrero de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for the review and I'm really sorry that 'running' or 'breaking in' the headphones wasn't discussed at the time of purchase. It is a subjective issue, but you clearly benefited from it here, so I will make sure I feed this back to the team at the store, and our wider network, to continue to ensure that customers are getting the best helpful tips from us..

seniorcomplaintsteam@richersounds.com

Thanks again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Perfect Professionalism

I took a CD player under guarantee in need of repair. No problem and as the unit had been discontinued it was immediately replaced. I have used Richer Sounds Holborn for many years, they understand their products and are always helpful as well as being competitive in price. Bravo!

17 de febrero de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service from the team. I ended up buying from another company as RS were out of stock but I'll buy from then again in the future. The service and warranty is 10/10

25 de febrero de 2026
Opinión espontánea
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Alan has been v helpful over the last…

Alan has been v helpful over the last six months advising and helping me choose the right equipment. V pleased with my new set up

10 de febrero de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Easy purchase

A 3 minute phone call to answer all my questions and arrange a delivery address.

Easy purchase!

9 de febrero de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Alan from the Holborn store was…

Alan from the Holborn store was extremely helpful and knowledgeable. He advised me on the best buy for my needs.it arrived on time and when I rang him as the UK plug adapter was missing immediately sent a replacement.

9 de febrero de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

The staff are very nice and very…

The staff are very nice and very knowledgeable. All my questions were patiently explained to me and I am now clearer with the tech.
I will definitely go back for future purchases!

22 de enero de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Service and beyond as ever. Great comany to deal with!

Emailed to ask for a stock check on an item and quickly recieved a call back stating that they had the item nad had put one aside for me to collect. A nice touch which saved the possibility of a wasted journey.
When I collected the deck the Alan made sure to use 5km of parcel tape :) to make a robust handle for the awkwardly sized box, which made it a cinch to carry on the tube, with no fear of it bouncing down the escalator system.
Cheers Alan, much appreciated

7 de febrero de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Treated like you want to be treated

Quick, accurate information provided and questions answered in a friendly, helpful and - best of all - non-patronising manner.

3 de febrero de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Steve and his crew are great

Steve and his crew are great! I had a few problems which they sorted quickly whilst being helpful and still smiling! Can’t recommend them highly enough.

3 de febrero de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Friendly interaction

Daniel was very helpful and informative. We knew what we wanted but he could confirm the compatability with our existing equipment and gave us advice on the operation of our purchase.

1 de febrero de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más