Richer Sounds - Holborn Opiniones 

1389
•
TrustScore: 5 sobre 5

4,9

29 Bloomsbury Way, WC1A 2SL London, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Richer sounds is a shop I trust. Years ago I bought an Onkyo amp, surround sound speakers, bookshelf speakers and a BluRay player from you guys. And they all still work. Now, it became time to re... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This company is the best electronics retailer in London. The stores may be small, but Richer Sounds gets most click-and-collect orders to you in a day, and with excellent customer service. Cannot reco... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

So this was a great buying experience. I went in with a simple brief for dual speakers and a budget Without the education and advice I would have bought Sonos, but they explained Denon to me (and its... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Was looking to buy a soundbar to replace my rather large yamaha amp, speakers ,and cables but wanted one with DTS and Dolby Atmos and great wireless rears. Eventually opted for the Samsung HW-Q990... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. también en la categoría
  3. Tienda de electrónica
  4. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,9

Todas las opiniones

(1389)

24.593 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Bought £2k TV with free soundbar and…

Bought £2k TV with free soundbar and promised price would be held till next day and I think manager in Southgate said he couldn't so paid higher price for TV. Decided to buy headphones . Walked into Southgate , staff serving customer. Waited . Manager who served me walked out back and ignored me so had to go to Holborn to put hase. Staff really tried to help. Bought because fiio 21 with iem sounded bad ..asked staff if he'd help set it up and he agreed , but over ear sounds great so will probably just sell iem.

22 de abril de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thank you for choosing to shop with us and I'm glad that the Holborn team were able to help with your purchase, although I’m sorry to read about some parts of the experience, particularly in your Southgate, which I will of course review with the branch manager.

If there’s anything further I can assist with, or if you’d like me to look into any of the points you’ve raised in more detail, please don’t hesitate to get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

I worked with Steve at Holborn to buy…

I worked with Steve at Holborn to buy my Samsung tv, he was really helpful and helped arrange next day delivery. Really pleased with my purchase.

17 de abril de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Valorada con 3 estrellas sobre 5

I have had 2 tvs in 5 days

I have had 2 tvs in 5 days . The 1st did not support headphones which was important to me . The 2nd, I could not fit the stand because the holes in the casing did not line up with the screw holes. I sent it back. I got my tv from Currys.

18 de abril de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for taking the time to leave your feedback, although I’m sorry to hear about your recent experience. It’s disappointing to hear that the products you received didn’t meet expectations.

Given what you’ve outlined, we’d like to look into this further to understand what may have gone wrong, so I will arrange for one of our team to be in touch directly to review things with you in more detail.

In the meantime, if there’s anything further you’d like to share, please feel free to get in touch using the details below...

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Great service to guide our choices

Great guidance to help us choose our new audio visual equipment. Very happy with the outcomes.

26 de enero de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Everything just worked out

Everything just worked out.

Very happy with product and service

17 de abril de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Great service as always

I phoned the store to ask if they had my item in stock. They offered to hold it for me, and did so even when I was a couple of days late collecting. I love Richer Sounds! Wouldn't go anywhere else.

17 de abril de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

I had a great experience with Dan at…

I had a great experience with Dan at the Holborn Store. He managed to upsell and convinced me to purchase The EVO 1. Originally i was set on getting the Naim Muso which is incredible.
His attention to detail and overall service swayed my opinion!!

24 de septiembre de 2025
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

All I want to do it give a rating

All I want to do it give a rating "

We'd love to hear from you!

Firstly, thank you for shopping with Richer Sounds.

Your opinion matters (no, it really does!).

Whilst it is reported that 78% of people say they receive too many survey requests, and it feels like their feedback doesn't register, at Richer Sounds we're listening - and we take every single comment and review seriously."

11 de abril de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Excellent service

Went looking for headphones for my son's 18th birthday present and the manager allowed him to trial a couple of pairs in the demo room. One he had already tried somewhere else but was needed as a reference to the other which we hadn't seen anywhere else on display.
It helped him opt for a model not out but available, which upon checking was price matched on the spot to another retailer, no quibble.
Very professional and keeps Richer Sounds somewhere I will always check out and visit when tv and hifi needs arise.

10 de abril de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Fantastic advice & brilliant headphones!

I saw they had the headphones I was looking for in stock & they couldn’t have been kinder and more helpful with answering any questions I had. Cans came the next day. Brilliant!

8 de abril de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Valorada con 3 estrellas sobre 5

Fuller and better guidance needed

The instructions with my Freesat box were minimal and I’ve spent the last few days wrestling with it - still can’t get it to consistently record two programmes at once. Hoping I can eventually figure it out without having to bother the shop staff (who were really helpful when I bought it).

7 de abril de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thank you for the feedback, I was sorry of course to read of the installation difficulties you've been having, and apologies that the product instructions were unsatisfactory.

I will arrange for our team to follow up and check if all is now resolved or whether you need further assistance..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Purchased a 55 inch tv from steve

Purchased a 55 inch tv from steve gave me great advice made everything very easy. This was on Friday, 18 hours later it was delivered and setup have to say was a great purchase delivery and result so happy just popped into the store to personally thank him but unfortunately he was not in today, Richer sounds have great staff, see you again

10 de abril de 2026
Opinión espontánea
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Friendly approach

Friendly approach. Good impartial advice. Decent price and great product.

7 de abril de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

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