Richer Sounds - Holborn Opiniones 

1389
•
TrustScore: 5 sobre 5

4,9

29 Bloomsbury Way, WC1A 2SL London, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Richer sounds is a shop I trust. Years ago I bought an Onkyo amp, surround sound speakers, bookshelf speakers and a BluRay player from you guys. And they all still work. Now, it became time to re... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This company is the best electronics retailer in London. The stores may be small, but Richer Sounds gets most click-and-collect orders to you in a day, and with excellent customer service. Cannot reco... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

So this was a great buying experience. I went in with a simple brief for dual speakers and a budget Without the education and advice I would have bought Sonos, but they explained Denon to me (and its... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Was looking to buy a soundbar to replace my rather large yamaha amp, speakers ,and cables but wanted one with DTS and Dolby Atmos and great wireless rears. Eventually opted for the Samsung HW-Q990... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. también en la categoría
  3. Tienda de electrónica
  4. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1389)

24.662 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Helpful and knowledgeable phone…

Helpful and knowledgeable phone service. Flexibility about when to have delivery (the order was placed for me the next day to get the ideal delivery).

24 de febrero de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Incredible experience

Incredible experience. Efficient and great price. Easy your talk to. Knowledgeable and a great store to deal with. Cannot recommend enough and will definitely be using again. Super quick delivery and the delivery team were great and efficient too.

21 de febrero de 2026
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Respuesta de Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Valorada con 4 estrellas sobre 5

Very good headphones, but need to bed them in.

I phoned the shop, they had in stock the Austrian Hi-X15 over ear headphones I had decided to buy, they put them by for me and next day I went to the shop and bought them. That's all good. Five stars. I think the only thing that might have improved the experience would have been if the salesperson had emphasised to me how very important it was to give the headphones time before they perform at their best. They sounded pretty awful when I got them home, unpacked the box and played piano music through them. Thin, clangorous, ghastly. But now, after several days and quite a few hours' use, they have improved immensely and sound really great.

21 de febrero de 2026
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Respuesta de Richer Sounds - Holborn

Thanks for the review and I'm really sorry that 'running' or 'breaking in' the headphones wasn't discussed at the time of purchase. It is a subjective issue, but you clearly benefited from it here, so I will make sure I feed this back to the team at the store, and our wider network, to continue to ensure that customers are getting the best helpful tips from us..

seniorcomplaintsteam@richersounds.com

Thanks again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Perfect Professionalism

I took a CD player under guarantee in need of repair. No problem and as the unit had been discontinued it was immediately replaced. I have used Richer Sounds Holborn for many years, they understand their products and are always helpful as well as being competitive in price. Bravo!

17 de febrero de 2026
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Respuesta de Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service from the team. I ended up buying from another company as RS were out of stock but I'll buy from then again in the future. The service and warranty is 10/10

25 de febrero de 2026
Opinión espontánea
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Respuesta de Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Alan has been v helpful over the last…

Alan has been v helpful over the last six months advising and helping me choose the right equipment. V pleased with my new set up

10 de febrero de 2026
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Respuesta de Richer Sounds - Holborn

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Easy purchase

A 3 minute phone call to answer all my questions and arrange a delivery address.

Easy purchase!

9 de febrero de 2026
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Respuesta de Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Alan from the Holborn store was…

Alan from the Holborn store was extremely helpful and knowledgeable. He advised me on the best buy for my needs.it arrived on time and when I rang him as the UK plug adapter was missing immediately sent a replacement.

9 de febrero de 2026
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Respuesta de Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

The staff are very nice and very…

The staff are very nice and very knowledgeable. All my questions were patiently explained to me and I am now clearer with the tech.
I will definitely go back for future purchases!

22 de enero de 2026
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Respuesta de Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Service and beyond as ever. Great comany to deal with!

Emailed to ask for a stock check on an item and quickly recieved a call back stating that they had the item nad had put one aside for me to collect. A nice touch which saved the possibility of a wasted journey.
When I collected the deck the Alan made sure to use 5km of parcel tape :) to make a robust handle for the awkwardly sized box, which made it a cinch to carry on the tube, with no fear of it bouncing down the escalator system.
Cheers Alan, much appreciated

7 de febrero de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Treated like you want to be treated

Quick, accurate information provided and questions answered in a friendly, helpful and - best of all - non-patronising manner.

3 de febrero de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Steve and his crew are great

Steve and his crew are great! I had a few problems which they sorted quickly whilst being helpful and still smiling! Can’t recommend them highly enough.

3 de febrero de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Friendly interaction

Daniel was very helpful and informative. We knew what we wanted but he could confirm the compatability with our existing equipment and gave us advice on the operation of our purchase.

1 de febrero de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

An almost impossible purchase!

Speedy collection, near impossible to believe that a multi-region DVD player (which also plays CDs), can be purchased new and under warranty for 3 years for £29, but it can. Bought to supplement a DVD gift for our neighbour's young children, who in the age of streaming did not have one! Served with a smile on collection, despite a price that probably leaves very little margin.

1 de febrero de 2026
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Respuesta de Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Excellent service

Really helpful on the phone, offered a great alternative deal as the item I was asking about was sold out. Visited in store and they upheld, and standard delivery was super quick. Speakers are great 😃

31 de enero de 2026
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Respuesta de Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Elliot was really helpful

Elliot was really helpful , very patient . Extremely pleased with my Arcam amplifier.

30 de enero de 2026
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Respuesta de Richer Sounds - Holborn

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Great store, amazing staff!

It was a pleasure to visit this cozy musical store. Steve made me an offer I could not resist. Thank you for the the opportunity. I love the headphones!

30 de enero de 2026
Logotipo de Richer Sounds - Holborn

Respuesta de Richer Sounds - Holborn

Thank you for your wonderful feedback

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