Richer Sounds - Manchester Opiniones 

1383
TrustScore: 5 sobre 5

4,9

268 Deansgate, M3 4JB Manchester, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I purchased on-line and opted to collect from store, I found the product description to be honest and clear and the price to be better than that available on Amazon. The purchase was clearly communica... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Looking for speaker wall brackets, and having seen something on the Richer Sounds website that might meet my needs, I called in on the off chance that I'd be able to look at them. The staff member (so... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service from Richer Sounds Manchester. Matt was brilliant from start to finish—friendly, knowledgeable and genuinely interested in helping me choose the right record deck, without any pres... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

People are your strength but you need better systems. Jeff from telesales gave me a fairly good offer on a higher shelf CD player but when sent a link to pay, after my bank's block on the card re... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1383)

25.159 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

We had excellent service and advice…

We had excellent service and advice from Matt in the Manchester store. He gave us a great general overview of options in the current TV market ( we hadn't bought a new TV for a long time), and at no point did he rush us or try to upsell us. He listened to what was important to us and laid out a choice of options. First class!

14 de enero de 2026
Valorada con 5 estrellas sobre 5

Very helpful and friendly staff

Very helpful and friendly staff, purchased record player for the first time, they answered all the questions I had.
Great that I could have it delivered home as I don't live in centre of Manchester.
Packaged very well. Thrilled with my purchase.

10 de enero de 2026
Valorada con 5 estrellas sobre 5

Excellent customer service

Thanks in particular to Sam from the Manchester branch for excellent customer service when my ear buds were seemingly faulty. I chose Richer Sounds to be able to get professional advice about what to buy and I got that in both Manchester and Liverpool.

12 de enero de 2026
Valorada con 5 estrellas sobre 5

I had a visit to the Manchester City Centre store

I had a visit to the Manchester City Centre Richer Sounds store and ended up purchasing a turntable, amplifier and speakers. Ryan helped me out, and this was incredibly useful. I had in mind the system that I wanted to get, and we made a few tweaks after discussing things in more detail. The whole experience was relaxed, enjoyable and stress-free. I fully recommend the Manchester store. Thank you, Ryan, for all of your assistance.

18 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service

Staff were patient, knowledgeable and helpful. Listened to what I wanted, then helped to pinpoint what something that matched my requirements. Guidance was given re budget against value for money. Discount was given for VIP membership, my purchase has a 6 year guarantee, and it's free delivery.
The only downside was having to wait as my model was out of stock.

10 de enero de 2026
Logotipo de Richer Sounds - Manchester

Respuesta de Richer Sounds - Manchester

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Excellent service throughout

Excellent service throughout, very knowledgeable on products and great prices

9 de enero de 2026
Logotipo de Richer Sounds - Manchester

Respuesta de Richer Sounds - Manchester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Store staff were extremely helpful

Store staff were extremely helpful and gave a great advice helping choose a turntable to suit my needs and budget, which was in the sale too :) Another great store experience.

14 de enero de 2026
Opinión espontánea
Logotipo de Richer Sounds - Manchester

Respuesta de Richer Sounds - Manchester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Great value and service

After doing a lot of research, I had a shortlist of components for a hi fi system. I went into the Manchester City Centre store and had a good discussion with Matt, and settled on alternative speakers that he recommended and was able to demo.

The service was excellent, they were priced extremely competitively and I received everything 2 days later. I’m very pleased with my system and my experience with Richer Sounds.

12 de enero de 2026
Opinión espontánea
Logotipo de Richer Sounds - Manchester

Respuesta de Richer Sounds - Manchester

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Bought a pioneer dj plx500 from…

Bought a pioneer dj plx500 from Manchester store recently and the service given was excellent. Young man called shiv answered all my questions and set up the turntable for me to try and experience the sound first hand. I also received a good deal on my purchase so thank you to all at Richer sounds Manchester

3 de enero de 2026
Logotipo de Richer Sounds - Manchester

Respuesta de Richer Sounds - Manchester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Excellent service and advice given to…

Excellent service and advice given to us by Ryan, thoroughly impressed with his knowledge which helped me make the right choice!

10 de diciembre de 2025
Opinión espontánea
Logotipo de Richer Sounds - Manchester

Respuesta de Richer Sounds - Manchester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

No problems.

Had what I wanted at an acceptable price. Easy to order on the phone. Prompt delivery. No problems.

2 de enero de 2026
Logotipo de Richer Sounds - Manchester

Respuesta de Richer Sounds - Manchester

Thanks for your kind review, we look forward to your next visit.

Valorada con 1 estrellas sobre 5

NOT the company they once were

Not the company they once were. Very very poor customer service and not nice people in charge of the shops? Where is Mr Richer? Why is he not supervising his staff properly anymore? Not run by genuine people like it was in the past. Used to be THE Audio Shop. Not anymore. Luckily there are now other companies that offer similar warranties.

8 de enero de 2026
Opinión espontánea
Logotipo de Richer Sounds - Manchester

Respuesta de Richer Sounds - Manchester

Dear Mr Blyth,

Firstly I should point out that this review is posted on our Manchester branch page, with whom you have had no contact. Without going fully into the specifics of your issues publicly here, having dealt with your complaint extensively I do feel your review is unfairly harsh and doesn’t reflect what actually happened in relation with your television.

I understand things do go wrong from time to time of course and we will always do our upmost to help our customers resolve them when they do. I’m sorry however on this occasion we were unable to do so because despite you insisting your item had a very obvious fault of a loud noise, it showed no signs of that whatsoever when we tested it in our workshop.

I do hope however that prospective customers will consider the many thousands of happy customers who review us positively here on Trustpilot and allow us to maintain our 4.9 rating, furthermore I’m pleased to confirm we have since reached a compromise with you on a partial refund.

Seniorcomplaintsteam@richersounds.com

Tom Griffiths,
Head of Customer Service
Richer Sounds

Valorada con 5 estrellas sobre 5

Great service as always

Always a fantastic service and easy to sort out any issues.

30 de diciembre de 2025
Logotipo de Richer Sounds - Manchester

Respuesta de Richer Sounds - Manchester

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

This business always goes the extra…

This business always goes the extra mile. Great courteous and knowledgable staff who are a pleasure to deal with. I have dealt with Richer Sounds over many years, and it always amazes me that their standards never slip. As always 10 out of 10!

27 de diciembre de 2025

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