Richer Sounds - Newcastle Opiniones 

2461
TrustScore: 5 sobre 5

4,9

94-96 Clayton Street, NE1 5PG Newcastle, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I've bought my last 3 TV's from Richer Sounds and found them to very helpful and professional every time. On this occasion I was looking online for a price match...it was a Sunday morning but I got a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ethan’s help in choosing my turntable was invaluable. He answered emails and my questions promptly and invested time. When I went to choose my turntable, both Ethan and Harry were knowledgeable and ma... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

For most of my life I've used a well know chain for HiFi/TV/ and other items. Having moved to Newcastle what a difference I've noticed when using Richer sounds. The telephone lines are answered by na... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We went to the shop in Newcastle upon Tyne and spoke to Colin. We needed a new amplifier for our HiFi. Colin was extremely knowledgable and very friendly. Had full confidence in him helping us choose.... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

  • 94-96 Clayton Street, NE1 5PG, Newcastle, Reino Unido

  • 0333 900 0032

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,9

Todas las opiniones

(2461)

23.803 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Nice cosy little store

Nice cosy little store, staff don't try to up sell or force themselves onto you to make a sale and a good range of products to browse.

18 de abril de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

very friendly and knowledgeable staff

very friendly and knowledgeable staff, no pushy sales just good advice.Left shop with info we needed to decide on product subsequently purchasing by phone on the same day

16 de abril de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Great in store knowledge (Dale

Great in store knowledge (Dale, store manager), very helpful recommendation, fantastic product range and very efficient home delivery.

4 de abril de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Excellent Staff in the Newcastle shop

I dealt with the staff at the Newcastle branch when I bought my new speakers and I couldn’t fault them. There was an issue with delivery which they sorted out very quickly to my benefit, thank you.

13 de abril de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Very helpful at their Newcastle store…Floor Standing Speakers

Very helpful at their Newcastle store when I was selecting a pair of floor standing speakers. They set up 3 different pairs to listen to, and organised their delivery, which arrived less than 48 hours later. Many many thanks to Callum, who was so patient, cheers Callum!

14 de abril de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Entry level Turntable/Amp/Speakers

Having done some initial research online I went into the Newcastle store looking for further guidance and advise on an entry level turntable/amp/speaker set up.
3 members of staff were present, one of whom immediately introduced himself and listened to my inquiry/requirements/limitations.
Over the following 45 minutes various options were discussed and a couple set up in the demonstration room.
I left with an order placed and advise as to how to set it up once delivered.
Having had the pleasure of listening to the equipment for a week now I am a very satisfied customer.

13 de abril de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Great and friendly service as always.

Great and friendly service as always.
Ewan gave me as much time as I needed answering all my technical questions and gave me a follow up call to advise on connections.
Thanks again.

10 de abril de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thank you for your 5 star review!

Valorada con 1 estrellas sobre 5

Keep sending me this experience form…

Keep sending me this experience form that I have filled in!

10 de abril de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thank you for your review, although I’m genuinely sorry for the frustration caused by receiving the same feedback request more than once, which is understandably annoying. Our Trustpilot invitations are triggered automatically from our emailed receipts, so we’ve raised this with them to investigate why multiple invites were sent.

Having since spoken to you directly I’m pleased we were able to get everything resolved, of course if you do receive any further duplicates, please drop us a quick email and we’ll take it up with Trustpilot straight away.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Always shop at richersounds

Always shop at richersounds, 30 years a customer 👍
Excellent service from Euan and the newcastle crew.

28 de marzo de 2026
Opinión espontánea
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Brilliant from start to finish…

Richer Sounds Newcastle were brilliant from start to finish. I’d been in the market for a new OLED TV for months, and patiently waited until the model I wanted dropped in price. As promised, RS then beat that price and offered a better warranty, all without fuss over email. The TV was then delivered the very next day at no extra cost. A pleasure to deal with - would highly recommend.

9 de abril de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Best in town or anywhere else.

Good value. Excellent tv. Delivered quickly. The customer service is 2nd to none. Love the 6 year guarantee. I would highly recommend this company. I wouldn't buy from anywhere else now. It's the quality and that's so hard to find these days. Love them.

6 de abril de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Fantastic service

Excellent service at Richer Sounds Newcastle. I had decided to upgrade my cd player, headphones, and possibly purchase a turntable too. After a bit of online research, I went into the shop for a chat. The staff were extremely helpful and knowledgeable and took their time to explain everything and answer my questions. It is also very useful that they have a room where you can try the equipment you are considering to make sure the sound is right for you. After a couple of visits I left with my new purchases and I am thrilled. Top marks for service and choice. I would highly recommend.

7 de abril de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

An asset to the high Street

Non judgmental in regards to my lack of tech knowledge. HONEST, GREAT VALUE..an asset to the high Street. Staff are attentive and professional.

7 de abril de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Excellent staff

Excellent staff. Helpful and knowledgeable. Turntable recommendation is brilliant and really easy to use. Will definitely be back for more equipment in the future

6 de abril de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Very knowledgeable and helpful and I…

Very knowledgeable and helpful and I got a perfect system, Richer Sounds will be my go to for audio visual equipment.

4 de abril de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Richer sounds richer experience

Richer sounds were recommended to me by my father in law, who’s been a customer for years.

I ordered yesterday for click and collect. I received a phone call this morning to say it was ready. The guy was super helpful and helped get the tv in the car, taking extreme care.

My wife found the same tv at a different retailer and they kept there beat promise.

Tv ordered and collected from Newcastle. Whilst waiting I didn’t realise the range of appliances they sold.

Will 100% be a returning customer for tech needs.

9 de abril de 2026
Opinión espontánea
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Speaker Cable - Advice & Purchase

Popped into the Newcastle store to get advice about 2 sets of speaker cables. Got one in the store, ordered the other for delivery on the day I wanted it. Can't fault the service from Richer Sounds

30 de marzo de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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