⭐⭐⭐⭐⭐ Fantastic service at the Plymouth Exeter Road branch!I recently visited the branch to purchase some interconnection cables and was served by Yang. He mentioned he was new to the sales team, but... Ver más
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⭐⭐⭐⭐⭐ Fantastic service at the Plymouth Exeter Road branch!I recently visited the branch to purchase some interconnection cables and was served by Yang. He mentioned he was new to the sales team, but... Ver más
La empresa ha respondido
I needed a new 10m, HDMI cable and like trying to pick a toothpaste of a supermarket shelf found it a bit confusing! One 'phone call later and I was very satisfied that I had ordered the right one,... Ver más
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Very helpful assistant in the shop, delivery arrived on time and received a phone call to advise us that it had arrived in the shop. Excellent price given with the additional VIP voucher. Would defin... Ver más
La empresa ha respondido
Polite, well informed, friendly, helpful staff who clearly enjoy their work. Competitively priced quality product making this store my one stop shop for my AV requirements. Only suggestion for the fut... Ver más
La empresa ha respondido
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
87-89 Exeter Street, PL4 0AH, Plymouth, Reino Unido
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All the staff are very helpful and really know about the products they sell.

Respuesta de Richer Sounds - Plymouth
Very polite and knowledgeable person spoke to me on the phone. The TV was bought in short time and delivery was very quick and straightforward

Respuesta de Richer Sounds - Plymouth
Salesman was most polite and helpful. They also stocked a product I needed.

Respuesta de Richer Sounds - Plymouth
Salesman advised me on the cable best suited to my new amp to connect my CD by coaxial cable rather than optical.
Jay was extrememly helpful. He put me totally at ease and helped set up my own amp & speakers in the listening room as part of the sound test of different players. He made helpful and informed comments. I am delighted with my purchase and would warmly recommend you
** Updated **
Initially, not a great ordering experience. Couldn't order online. Tried ordering from telesales. Warehouse stock went while we were on the phone. Put through to a shop to fulfill the order instead. Wasn't told that that the 'free delivery' promised for online/telesales orders doesn't apply when ordering from a store. Still benefited from the best price around despite having to pay delivery.
Subsequently, my delivery charge has been refunded proactively, after management review.

Respuesta de Richer Sounds - Plymouth
Incredible service as usual and grate prices!

Respuesta de Richer Sounds - Plymouth
Jamie, was very polite and helpful in helping us with a new LG 55 in TV. He showed us the diffence in Tvs that they had on display.

Respuesta de Richer Sounds - Plymouth
Great support from customer order line, products were out of stock online but Plymouth staff sorted this, all items were dispatched same day.

Respuesta de Richer Sounds - Plymouth
Bought a Hifi system online with richer sounds, delivered as stated and couldn’t wait to get it set up.
There was an issue so phoned the local Plymouth branch for advice. They went through the set up of the system over the phone, ending with me taking the pre amp unit to the branch and the team there tested it in store and exchanged it. Also tested the replacement to show me all was ok. Now enjoying my old vinyl LPs
Thank you richer sounds and the team at the Plymouth branch.

Respuesta de Richer Sounds - Plymouth
Jamie was such a great support and helping at the buying stage. Josh went the extra mile to sort out an issue of my own creation during the delivery process. I felt in safe and supportive hands all the way through my experience. First class service.

Respuesta de Richer Sounds - Plymouth
Very helpful and willing to answer your questions with terms you can understand
Friendly and knowledgeable staff, very helpful.
Am well pleased, though I haven't opened all of the boxes..let alone set it up.
Have been shopping at the Plymouth store for years, and they're always competitive with pricing.
Also, the company ethos is enviable.
Rock n Roll, and Disco!!

Respuesta de Richer Sounds - Plymouth
Very good sound for the money, the EQ particularly helpful as my partner is sensitive to higher frequencies. The service was excellent, as I've come to expect and as usual I left with a smile like a Chester Cat 👍

Respuesta de Richer Sounds - Plymouth
The shop staff were extremely helpful in showing us what was available for our needs. And the reassurance of having the contact to a real person if we had any problems in setting up was a reassuring, as with todays technology is almost inevitable if you are of the older generation.

Respuesta de Richer Sounds - Plymouth
Incredibly responsive emails from Jamie at the Plymouth store and email payment link worked as it should.
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