Richer Sounds - Preston Opiniones 

2841
TrustScore: 5 sobre 5

4,9

10 Church Street, PR1 3BQ Preston, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Friendly and very knowledgeable service. I did my research before buying a TV. I went to the shop to buy a specific LG model but left with a better specification LG tv at a better price - delighted.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The time & attention provided b y the staff..they have expert views & offer tailored opinion to meet your expressed requirements. I strongly recommend (& commend) the 'after sales' support...sorted... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Called into my local store for advice. Chatted with the manager who very politely suggested that he didn’t want me to buy anything WITHOUT a bit more information re my current A/V setup. Once at hom... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

It was the easiest piece of electronic kit I have ever bought, it took just a few minutes and it was up and running. Very happy and satisfied, a good recommendation by yourselves thank you


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2841)

23.511 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I would never go anywhere but Richer…

I would never go anywhere but Richer Sounds for a TV or sound system. The staff are just brilliant. Both knowledge and friendly and the service at point of sale and afterwards is second to none. Thanks team Preston as always

31 de enero de 2026
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Respuesta de Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Great Preston store, as always.

I knew what I wanted before I walked in. Ordered item to be delivered to the store. When I went to collect, extremely friendly, informing me if I had any issues with setup to give them a call. I didn’t ask for help but was offered it, that’s top tier customer service right there.

30 de enero de 2026
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Respuesta de Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Sold me a TV

Sold me a TV. Helpful and seemed knowledgeable.

30 de enero de 2026
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Respuesta de Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

LG OLED42C54LA great Tv and very good service

From my initial enquiry to Richer Sounds to my purchase the process was made ever so simple. Matthew dealt with enquiry and answered my queries confirming which TV I wished to purchase . He identified this TvLG OLED42C54LA was available at the warehouse . This was delivered to the Preston Store the next morning and Matthew kindly lifted it to our car

Initially I struggled to fit the stand ...bit awkward and would recommend an electric screwdriver ... but the actual TV set up was quite straightforward and I love my new TV. Thankyou

21 de enero de 2026
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Respuesta de Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Great instore experience

The specs online (Richer Sounds and manufacturers websites) were not complete so confusing.
I popped in to my local store and they were a great help. Chatted over my options and advised me on their best recommendation without trying to upsell me anything else.
Delivered really quickly too, but the in store experience was great. (Thank you James!!)

28 de enero de 2026
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Respuesta de Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Great customer service

Purchased 65" tv and speaker package via phone to Preston shop. Whole experience was great even with the tv having a fault. Phone call to shop and exchange was agreed and processed very quickly. Thanks Matt, will shop again when in the market.

27 de enero de 2026
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Respuesta de Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Outstanding Service and a Stunning TV

Fantastic experience with Richer Sounds. I pre-ordered the 77” Samsung S90F OLED and was kept well informed the whole time, with clear and timely updates before delivery. The TV arrived exactly as expected, well handled, and the process was completely hassle-free.
The picture quality is on another level — incredibly sharp with rich colours and deep blacks that make movies and sports look amazing. A big thank you to the staff as well for their professionalism and great communication throughout.
If you’re buying a premium TV, you really can’t go wrong with Richer Sounds. Highly recommended!

27 de enero de 2026
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Respuesta de Richer Sounds - Preston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Great people to do business with

Great people to do business with.
Bought a new tv for a friend who couldn't see what was going on with the channel guide. Bigger TV, bigger letters and job done. Well priced and available in store.
Easy to pick up, helpful staff, they have a dog in store, What's not to like?

27 de enero de 2026
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Respuesta de Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service from all the team at Preston. Had a 98 inch tv installed upstairs in a bedroom. Special mention to Geoff and the delivery guys. Couldn’t be happier.

26 de enero de 2026
Valorada con 5 estrellas sobre 5

Worth the wait

Very helpful staff , went in originally for a different speaker but glad I waited. Good discount for first purchase and first as a VIP.
Ordered some acoustic energy ae100 mk 2. More than happy.

24 de enero de 2026
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Respuesta de Richer Sounds - Preston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 4 estrellas sobre 5

I am pleased with the Audio Technica…

I am pleased with the Audio Technica turntable and the Steljes NS3 speakers but had some difficulty setting up the speakers with the banana plugs provided which were poor quality and did not connect properly. Eventually I had to abandon them and connect the stripped terminal wires directly to get the right speaker to function correctly.

21 de enero de 2026
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Respuesta de Richer Sounds - Preston

Dear Mr Morrison,

I was so sorry to read you had issues with the banana plugs, I understand the store team have since been in touch and resolved this for you but do get in touch if you need any further help..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

smart TV from RS

Had a positive phone chat about our choice with Matt. TV came on time, pleasant delivery guys. All set up and really pleased with the whole thing. Our second TV from Richer Sounds.

21 de enero de 2026
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Respuesta de Richer Sounds - Preston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Staff at Richer Sounds in Preston are…

Staff at Richer Sounds in Preston are always helpful and knowledgeable. Customer service is great and they provide details about the product so the right choice is made. I always make Richer Sounds my first choice for TV / Tech

6 de enero de 2026
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Respuesta de Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Friendly Staff, Great Prices

I've used Richer Sounds for TV's, DVD Players and audio for over 20 years. My latest purchase is an LG C5 TV. I did a lot of research about both the TV and the best price before buying from Richer Sounds, Not only did they offer the best price deal but they also offered their customary friendly and informative service. Incidentally, if you're looking for a new TV the C5 is stunning.

21 de enero de 2026
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Respuesta de Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Fantastic service from Howie and James…

Fantastic service from Howie and James at the Preston Store as per usual. I had ordered a Kanto Sub8 in black from Preston but they were unavailable for about a month or so, they managed to get me a matt grey version instead within a few days. They kept instouch with me throughout the issue, I couldn't be happier with the service.

21 de enero de 2026
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Respuesta de Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

10 out of 10

We bought a LG tv and soundbar from Richer Sounds. There were some unforseen complications in getting it all set up but Howie,the manager was an absolute superstar. 10 out of 10 for customer service.

14 de enero de 2026
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Respuesta de Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Marantz CD6007 replacing a SonyCD

Bought Marantz CD6007 to replace a Sony CD that is over 15 years old. Service as always perfect. Great chat with staff about how speaker technology is changing to contained powered units. The Marantz CD6007 setup an absolute doddle. Tested on three different amplifier and speaker setups. The sounds from it are clean and nicely balanced. The real bonus the headphone out on the front. The sound on FiiO headphones I recently bought is superb. Detailed balanced sound and excellent stereo sound stage depth. Lovely 😍

17 de enero de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

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