Richer Sounds - Preston Opiniones 

2933
•
TrustScore: 5 sobre 5

4,9

10 Church Street, PR1 3BQ Preston, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I love Richer Sounds. The team ara always so helpful and knowledgeable. They always seem pleased to help you with your purchase. I always choose in store collection as they are pleasure to... Ver más

Valorada con 5 estrellas sobre 5

Being able to audition the Equipment in store. Friendly and knowledgeable staff. I was interested in the Yamaha r-n600a and it's functions. The staff were very helpful though to fully demonstrate... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered online, items arrived at the Preston store the following day, and I picked up the items at the weekend. The staff are knowledgeable and helpful, and I will be using the Preston store again fo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Friendly and knowledgeable staff. Did not try to sell the TV. Explained and demonstrated the model we finally selected and checked for the best deal. Warranty explained and no action required on our... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. también en la categoría
  3. Tienda de electrónica
  4. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2933)

24.662 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service

Great service , excellent value for money , thankyou

23 de abril de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Great service and price match

Good experience with staff from the store on the phone. We took advantage of the 2 week return policy but liked the product so kept it anyway. After the purchase I noticed that another company were offering the same tv for £200 less than Richer Sounds so sent in a request for price match which was refunded the same day with an extra £20 on top. Great service all round.

22 de abril de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Having debated for several weeks on…

Having debated for several weeks on which tv to choose, i arrived at Preston Richer sounds to be met by Howie . I found him to be very knowledgeable , helpful & courteous , He helped me make the right decision for me.
I had to ring up & spoke to Howie about a set up problem i had, he talked me through it & couldn't have been more helpful 10 out of 10 .

20 de abril de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Excellent service and prices

Excellent service and prices. Good advice and product knowledge come as standard. I have been a faithful customer for years. No need to stray from the best.

5 de diciembre de 2025
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

What can I say ?? Perfect 👍👍

What can I say ??? Brilliant service as always. I have been buying TVs and audio items from richer sounds for a long time now and the reason I keep going back is the service is great. If you need any advice before you buy or after they are happy to help. I also recommend them to my own customers. This is the way I treat my customers and it works. I personally would like to thank Matt and the Preston shop. Nice talking and I will be back next time I need some other tech.

18 de abril de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Knowledge

The men I spoke to really knew what they were talking about, and I was given a discount on just about everything I wanted.

17 de abril de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

A quick visit to the Preston shop…

A quick visit to the Preston shop resulted in the purchase of a Marantz streaming unit. It was a good purchase with great advice. A good experience .

14 de abril de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Spending the time

Spending the time, to go through all the pro’s and cons when choosing a T.V.

14 de abril de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Fantastic service and support

Fantastic service and support. I purchase most items when I can from these.

20 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Great staff!

The staff were were helpful and knowledgeable and assisted me get the right product for me.

11 de abril de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Excellent personal service from…

Excellent personal service from Matthew. He took my needs (wearing hearing aids) into account to find the most suitable headphones for me, and also found me a bargain.

9 de abril de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Family atmosphere customer service

Family atmosphere customer service,
We changed our mind on the size, and swapping the TV was no problem at all

6 de abril de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

I had no idea if a widget existed that…

I had no idea if a widget existed that could do the thing I wanted to. Online search suggested possibly and that a local company (Richer Sounds Preston) might have the kit. Checked the website and emailed the store with my non-techy langauge request. They got straight back to me with helpful info. When I finally ordered the kit and went to the store, again very helpful assistance despite me not being a classic AV techy.

28 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

I was very impressed by the service at…

I was very impressed by the service at your excellent modern shop and the high quality of the equipment.
I am very pleased with my television and the help in loading my car by enthusiastic and professional staff.

31 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thank you for your wonderful feedback

Valorada con 3 estrellas sobre 5

Looking for a turntable.

Looking for a turntable and hoping for a demonstration of similar priced deck's.
The store had no audio demonstration area only home theater. I decided to chose something based on reviews seen. There was no stock in shop to buy, with the unit delivered next day. I could have used on line ordering of the item I bought and saved the time and expense of the trip to Preston as I learned nothing new there.

27 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for taking the time to share your feedback. I’m sorry to hear that your visit to our Preston store didn’t go as planned, particularly after making the trip in person.

You’re quite right that the dedicated experience room in that store is currently set up for home cinema demonstrations. That said, we can absolutely put together a two‑channel hi‑fi demonstration on request for customers. Having since investigated with the store, I understand that your visit was a walk‑in and, unfortunately, the models you were interested in weren’t available at the time, which understandably made things more difficult.

I do appreciate your frustration and will certainly share your comments with the team so we can do better at setting expectations and offering suitable alternatives in these situations. In the meantime, our customer service team will also be in touch directly to ensure you’re completely happy with your purchase and to address any outstanding points.

seniorcomplaintsteam@richersounds.com

Many thanks,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Delivery exactly as required and…

Delivery exactly as required and television first class

1 de abril de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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