Richer Sounds - Prestwich Opiniones 

2198
•
TrustScore: 5 sobre 5

4,9

415-419 Bury New Road, M25 1AA Prestwich, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ive had my sub repaired under warranty at the Prestwich store, richer sounds. I had the pleasure of dealing with the manager Sam. Excellent 5 star customer service from initial contact to the authori... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I visited the Prestwich branch due to a fault with my subwoofer. I was mere weeks away from the extended warranty expiring and my poor sub was just clicking and making all sorts of noises. When... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I like dealing with Richer Sounds because they've got staff that actually understand the products they are selling and know what they are talking about - This is now rare in the high street.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I explained via a phone call that due to mobility issues that I was unable to go to the shop to audition some new speakers. I had narrowed down my selection and asked Noah for his opinion on my first... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. también en la categoría
  3. Tienda de electrónica
  4. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

  • 415-419 Bury New Road, M25 1AA, Prestwich, Reino Unido

  • 0333 900 0042

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2198)

24.593 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I've used Richer Sounds for all my…

I've used Richer Sounds for all my Tech, from Tv's to Soundbars, Speakers and Amplifiers. Never have i had a bad experience. The guys are so helpfull, and have the experience to explain the equipment, and specifics for your needs. On top of that, the great discounts you get, even more so from the V.I.P which is even more monet off. Also, if you see anything they have in the shop, or on line, which is cheaper, they will beat that price, which again, is a great money saver... all in all, i can't fault anything i've bought, or experienced at Richer Sounds, great people, great tech, low prices. 10 out of 10 😊👍🏻

16 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Easy ordering great staff have been…

Easy ordering great staff have been using this branch for over 20 years always great experience value for money and super guarantees

20 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thank you for your wonderful feedback

Valorada con 4 estrellas sobre 5

No sale but great service

Excellent service from the company, all the people I had contact with were both helpful and knowledgeable and did the best they could. I would use Richer Sounds again without hesitation.

20 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks very much for taking the time to leave your review and for the kind comments. It’s great to hear feedback such as yours, and that you would shop with us again, for which we're very grateful.

If there was anything at all that would have made the experience a clear 5-star one for you, we’d always love to understand that so we can continue improving.

seniorcomplaintsteam@richersounds.com

Thanks again for choosing Richer Sounds and we look forward to seeing you next time.

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service.

19 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Great service

Great service, even when I'm having problems with online banking, have been using Richer sounds since they opened their shop at London bridge.

18 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Great service

Went for an open box item that hadn’t been prepared, the team was very apologetic and got it sorted quickly. Turned out the item wasn’t for us and returned it with no quibble a couple of days later. They then discussed whether we’d be interested in trying something else out which might satisfy based on our feedback, which we took. Item was delivered the next day. Excellent service from Dom and the replacement item is just right.

13 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Very helpful and friendly staff…

Very helpful and friendly staff knowledgeable about their stock.

14 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Second time of using richer sounds and…

Second time of using richer sounds and I won’t be going anywhere else, this time called in for a new TV and dealt with Tom. Tom listened to what we needed and found a solution, he also mentioned an offer that was on one of the TV’s we were looking at and gave us time to think about what we wanted to do, we then got a phone call to see if we were interested still as the offer was finishing that day (we were away at the time so was going to call in on our return) I was able to complete the purchase over the phone and it was delivered the day after our return. Keep up the great work guys I will be back.

14 de abril de 2026
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Respuesta de Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Excellent product knowledge …

I was served by someone who knew exactly what I was looking for (possibly more than I did) and the product we came up with has been ideal.

13 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Enquiring about repairing my TV

I was dealt with over the phone in a thoroughly professional and courteous manner. I was informed that my TV was too old to repair and that my best option would be to buy a new one. I was not pushed into buying a dearer model than the amount I had budgeted for, which made me feel happy to want to recommend Richer Sounds as a very good outlet for TV's etc.

11 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Excellent service

As always, excellent help getting answers to questions not answered from the manufacturer's website or even product manuals. Thank you Tom.

7 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Reserved the Yamaha receiver over the…

Reserved the Yamaha receiver over the phone called in to collect easy transaction and with the VIP membership had the 6 years warranty added
Great service by the guys in Manchester

4 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Ellis was very helpful when I went in…

Ellis was very helpful when I went in to purchase my Sonos Soundbar.

I was still on their system from when I purchased a Denon HiFi and Dali speakers about 10 years ago!

Great service even got a £10 discount on the soundbar. It is a great speaker for my new Sky Glass TV. Cheers guys.

4 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

A great selection of top quality products, at competitive prices

I always enjoy shopping for hi-fi and AV products at Richer Sounds. They have a great selection of top quality products, at competitive prices, and regularly offer tempting discounts. I also love the fact that I have the option of popping into my local, friendly store, which, in this age of predominantly online purchasing, is a great plus point.

1 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

I’d like to leave a really positive…

I’d like to leave a really positive review for Richer Sounds 🙌
On the day our TV suddenly broke, it was quite a stressful situation—especially since we had already chosen the exact model we wanted, the Samsung QN90F. Unfortunately, it turned out to be out of stock almost everywhere, including Currys.
Thankfully, we found it at Richer Sounds—and it was absolutely the right choice! 🔥
The TV was available straight away, and the customer service was outstanding. The staff were incredibly helpful, knowledgeable, and genuinely cared about helping us. They explained everything clearly, gave great advice, and made the whole process smooth and stress-free.
It’s rare to come across such professional yet friendly and approachable service. You can really tell they value their customers, not just the sale.
I highly recommend this store to anyone—great product availability, excellent service, and a fantastic overall experience ⭐⭐⭐⭐⭐
We will definitely be coming back for future purchases!

1 de abril de 2026
Opinión espontánea
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

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