Oli at the Reigate branch was fantastic, he promptly replied to my email when I was after a Roberts radio/cd player. Great customer service, delivery on the day I requested. The product I am deligh... Ver más
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Oli at the Reigate branch was fantastic, he promptly replied to my email when I was after a Roberts radio/cd player. Great customer service, delivery on the day I requested. The product I am deligh... Ver más
La empresa ha respondido
Great service - Ollie (Reigate) was particularly helpful in getting the product I was interested in into the store so I had some hands on (not a fan of doing all my shopping online). Couldn’t have ask... Ver más
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My first visit to Richer Sounds in Reigate to purchase a TV. Very impressed by the layout of the store which provided an opportunity to easily compare the different makes and models available - somet... Ver más
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Ordering online was a breeze. Item arrived at the store as given in the website. Easy collection instructions from the store. Overall a great experience with Richer Sounds.
La empresa ha respondido
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
51 Bell Street, RH2 7AQ, Reigate, Reino Unido
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Great service and would recommend to anyone, plus a great range on offer.

Respuesta de Richer Sounds - Reigate

Respuesta de Richer Sounds - Reigate
Excellent products, price, 6Yr guarantee & service. I telephoned the Reigate store on Sunday 21 Dec for advice on a Yamaha AV to ensure it supported front up firing speakers and they were extremely helpful. I purchased the item over the phone using a secure email link and incredibly it arrived the next day, Monday, fantastic. Connected, followed the easy setup and it is producing beautiful sound.

Respuesta de Richer Sounds - Reigate
I had great advice from Richard at the Reigate branch. I was looking for a streaming amp and some decent bookshelf speakers and after much research and deliberation I came away with a fantastic set up. Customer service was fantastic ! I had an issue with some damage to the amp. It obviously happened in transit. (I work in logistics and so i am fully aware that these things do happen). I made 1 phone call and it was swapped over within the hour. You cannot get better than that !!! I would definitely recommend a visit.

Respuesta de Richer Sounds - Reigate
Excellent customer service and aftercare. Very knowledgeable staff.

Respuesta de Richer Sounds - Reigate
I brought a ub9000 panasonic 4k bluray player. 6 months in it goes wrong unable to play. Fobbed of and sent for repair. Now 3 months later again will not play. No loyalty even though I've spent close to 15k with them. All about sales..

Respuesta de Richer Sounds - Reigate
Great product knowledge and helpful team - collection and parking is a challenge.
Very efficient ordering service to store within the stated 2 days despite being the week before Christmas. Kept informed throughout the process via email then a courtesy phone call from the store to confirm my order was ready to collect. Friendly and professional service all round, thank you!

Respuesta de Richer Sounds - Reigate
Phoned up the store to order the item. The person I spoke to was incredibly helpful.

Respuesta de Richer Sounds - Reigate
Excellent advice with no pressure and ultimately a very satisfactory purchase at prices competitive with the Internet.

Respuesta de Richer Sounds - Reigate
Great knowledge, great people with the authority to get things done when things don’t always work out (repairs etc.)

Respuesta de Richer Sounds - Reigate
Knowledge team of people and I was treated like a human.
Good stock.
Help to the car easy purchase
Helpful when I got home and phoned them back for a bit of technical information.

Respuesta de Richer Sounds - Reigate
The guys in the store were very helpful and knowledgeable. I was very pleased with the purchase. You cant beat the in-person service and knowledge.

Respuesta de Richer Sounds - Reigate
The amplifier arrived earlier that expected and the after sales service was very good regarding speaker connections

Respuesta de Richer Sounds - Reigate

Respuesta de Richer Sounds - Reigate
Was looking for a nice upgrade to my existing Samsung TV. Oli was incredibly informative and shared three options with me ranging in price and supported my decision on the best option. Highly recommend.

Respuesta de Richer Sounds - Reigate
I visited the reigate store to look for a new tv i meet with Ian who was very knowledgeable and helpful i agreed to buy a new 65" tv and collected it a few days later. Once home and installed i had issues with the tv itself as it wouldn't control the picture so contacted the shop they went through some checks over the phone after 2 more calls and a lot of frustration with the tv NOT the store at all it was agread to return it and a swap out to a new Sony. so i went to collect the new tv and return the faulty one, new tv was not in as it had been ordered a day later than my call, the guys in the shop went over and above to get it to me that day they stayed later than the closing time to confirm this all happens and I got my tv that day. So it's a big thumbs up from me for Ian and his team in resolving the issue I had.
Got great advice and recommedation from store sales man Olie at the Reigate store.

Respuesta de Richer Sounds - Reigate
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