Richer Sounds - Solihul Opiniones 

1688
TrustScore: 5 sobre 5

4,9

9 Station Road, B91 3TG Solihull, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The week before Christmas we had an issue with our TV purchased just over a year earlier. When it couldn't be repaired in time for Christmas we were given a credit to purchase a brand new (and update... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Stuart is the deputy manager of Richer Sounds Solihull. For my last TV he was so helpful and knowledgeable. I hoped this time round Stuart was still there and he was. I explained what I needed and he... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Richer Sounds Solihull, what a great experience we had purchasing our equipment. We didn't know too much about how things worked concerning amplifiers, speakers and turntables. Marcus showed us the wa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We’ve been using Richer Sounds for years so when it came to replacing a TV we naturally chose them. We had already worked out what model, more or less but just had a few questions which Stuart from th... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

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4,9

Todas las opiniones

(1688)

24.620 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellentsupport

Excellent initial tech advice over the phone.

Placed an order over the internet and was looking for delivery. By accident I booked click and collect. The Solihull branch were able to correct y mistake and arraged delivery. Excellent support.

29 de marzo de 2026
Logotipo de Richer Sounds - Solihul

Respuesta de Richer Sounds - Solihul

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Our Sony TV failed after 5 years and 2 months…

Our Sony TV failed after 5 years and 2 months BUT we had bought it from Richer Sounds with an extra years free guarantee (6 years). Richer Sounds reacted quickly to check out the problem (TV beyond economical repair) and made us a fair offer to recompense us. We accepted and bought a new TV from Richer Sounds with another 6 year guarantee. We really like the way Richer Sounds do business.

19 de marzo de 2026
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Respuesta de Richer Sounds - Solihul

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Awesome service

Awesome service. Very professional staff. Delivered to the dersired room and a phone call to confirm delivery.
The product in mint condition and with warranty. No issues since setting up my Samsung HWQ990F

4 de enero de 2026
Logotipo de Richer Sounds - Solihul

Respuesta de Richer Sounds - Solihul

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Experts in their field

Excellent guidance and sold me a record player well under my budget . They gave excellent advice and the Argon TT Mk 2 record player is perfect. Very happy

21 de marzo de 2026
Logotipo de Richer Sounds - Solihul

Respuesta de Richer Sounds - Solihul

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Fantastic service

Markus was so welcoming and interested in hearing exactly what we were looking for in a new set of speakers He made some great suggestions and explained how each set of speakers might meet our requirements. He then set us up to listen to as much as we wanted. He was attentive without being pushy. Nothing was too much trouble for him, we didn’t feel rushed despite us arriving near to closing time. Would definitely come back to the Solihull branch based on this experience

23 de marzo de 2026
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Respuesta de Richer Sounds - Solihul

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Professional service

16 de marzo de 2026
Logotipo de Richer Sounds - Solihul

Respuesta de Richer Sounds - Solihul

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

The perfect partner for my hifi upgrade

My plan was to upgrade my old 24 year hifi set up in stages, didn't want to rush. Stuart helped last month with the peice which was my marantz amplifier, I went back last week for my speaker upgrade. I love the advice you get here, from real audio people and that know their stuff. Wasn't rushed, ended up buying something I probably wouldn't have if I was just on the webpage. Being able to listen to them was a great help. Will be back in a few weeks for another purchase/ next stage.

7 de marzo de 2026
Logotipo de Richer Sounds - Solihul

Respuesta de Richer Sounds - Solihul

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 3 estrellas sobre 5

I found the Samsung customer service…

I found the Samsung customer service team very helpful.
Richer Sounds shop in Solihull not inviting

3 de marzo de 2026
Logotipo de Richer Sounds - Solihul

Respuesta de Richer Sounds - Solihul

Thank you for you review, it's obviously disappointing to read your comments about out Solihull branch however. I'm pleased that Samsung helped you, but it goes without saying that you should feel confident you can come to us with any problem, and expect it to be resolved properly.

We'd be keen to know more about what happened, so that we can improve for next time, and with that in mind will contact you directly. Of course if I can be of any more help in the meantime do let me know..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Satisfied customer

I ordered my Denon turntable by phone with Martin, the Solihull store manager, who was most helpful.
It was delivered promptly and on time.
It is now all set up and my vinyl collection sounds marvellous.

2 de marzo de 2026
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Respuesta de Richer Sounds - Solihul

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Great service !!

Efficient knowledgeable assistant in store Knew exactly what I needed Delivered next day. Couldn’t ask for better service

3 de marzo de 2026
Logotipo de Richer Sounds - Solihul

Respuesta de Richer Sounds - Solihul

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

OLED or QLED

Good advice as always means you walk away with the right product for your individual circumstances

2 de marzo de 2026
Logotipo de Richer Sounds - Solihul

Respuesta de Richer Sounds - Solihul

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

The salesperson was excellent and this…

The salesperson was excellent and this is what is lacking in a lot of places. We had visited a competitor and their salesperson tried to push a product we had no interest in presumably to hit a sales target. Totally different experience at richer sounds. No pressure selling just genuine information. The whole set up is tailored to meet the needs I have when making a purchase. Thank you.

18 de febrero de 2026
Logotipo de Richer Sounds - Solihul

Respuesta de Richer Sounds - Solihul

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Knowledgeable & professional staff (Solihull)

Professional, polite and knowledgeable staff who took the time to understand my needs and recommend the most suitable solution. Slightly disappointed that you have closed your central Birmingham outlet but will certainly return to the Solihull branch soon.

21 de febrero de 2026
Logotipo de Richer Sounds - Solihul

Respuesta de Richer Sounds - Solihul

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Sound system for a model railway

i visited the Solihull store with an unusual request; setting up a sound system for my model railway.
Martin advised on choice of speaker but also suggested a small amplifier would greatly improve the sound quality and volume.

Samuel helped me with this a couple of weeks later and i was also kitted out with wires.

The sound is amazing, so thanks chaps!!!

i am happy to say i am delighted with the JBL speakers and FOSI amplifier

27 de febrero de 2026
Logotipo de Richer Sounds - Solihul

Respuesta de Richer Sounds - Solihul

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

The service was excellent

The service was excellent, and the staff were very helpful and knowledgeable about the product.

26 de febrero de 2026
Logotipo de Richer Sounds - Solihul

Respuesta de Richer Sounds - Solihul

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

We found Richer Sounds so very helpful

Recommended by our TV Media wall installation company, and found Richer Sounds so very helpful, in identifying the best TV for our needs. The price offer was very fair, and deliver quick and free. You always felt you were being rated as an important customer, where a long term relationship was a priority. Thanks for all you help in selecting the right TV for us

25 de febrero de 2026
Logotipo de Richer Sounds - Solihul

Respuesta de Richer Sounds - Solihul

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Always a pleasure buying from Richer…

Always a pleasure buying from Richer Sounds from the initial look at the product to the read ups on the product. To collecting in Store.

24 de diciembre de 2025
Logotipo de Richer Sounds - Solihul

Respuesta de Richer Sounds - Solihul

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Time for upgrade

Needed new TV, the gentleman that served us was very knowledgeable and guided us through each set. We chose a TV and was able to take it away with us. Brilliant service

21 de febrero de 2026
Logotipo de Richer Sounds - Solihul

Respuesta de Richer Sounds - Solihul

Thanks for your great feedback and for supporting local business.

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