The week before Christmas we had an issue with our TV purchased just over a year earlier. When it couldn't be repaired in time for Christmas we were given a credit to purchase a brand new (and update... Ver más
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The week before Christmas we had an issue with our TV purchased just over a year earlier. When it couldn't be repaired in time for Christmas we were given a credit to purchase a brand new (and update... Ver más
La empresa ha respondido
Stuart is the deputy manager of Richer Sounds Solihull. For my last TV he was so helpful and knowledgeable. I hoped this time round Stuart was still there and he was. I explained what I needed and he... Ver más
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Richer Sounds Solihull, what a great experience we had purchasing our equipment. We didn't know too much about how things worked concerning amplifiers, speakers and turntables. Marcus showed us the wa... Ver más
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We’ve been using Richer Sounds for years so when it came to replacing a TV we naturally chose them. We had already worked out what model, more or less but just had a few questions which Stuart from th... Ver más
La empresa ha respondido
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
9 Station Road, B91 3TG, Solihull, Reino Unido
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Excellent initial tech advice over the phone.
Placed an order over the internet and was looking for delivery. By accident I booked click and collect. The Solihull branch were able to correct y mistake and arraged delivery. Excellent support.

Respuesta de Richer Sounds - Solihul
Our Sony TV failed after 5 years and 2 months BUT we had bought it from Richer Sounds with an extra years free guarantee (6 years). Richer Sounds reacted quickly to check out the problem (TV beyond economical repair) and made us a fair offer to recompense us. We accepted and bought a new TV from Richer Sounds with another 6 year guarantee. We really like the way Richer Sounds do business.

Respuesta de Richer Sounds - Solihul
Awesome service. Very professional staff. Delivered to the dersired room and a phone call to confirm delivery.
The product in mint condition and with warranty. No issues since setting up my Samsung HWQ990F

Respuesta de Richer Sounds - Solihul
Excellent guidance and sold me a record player well under my budget . They gave excellent advice and the Argon TT Mk 2 record player is perfect. Very happy

Respuesta de Richer Sounds - Solihul
Markus was so welcoming and interested in hearing exactly what we were looking for in a new set of speakers He made some great suggestions and explained how each set of speakers might meet our requirements. He then set us up to listen to as much as we wanted. He was attentive without being pushy. Nothing was too much trouble for him, we didn’t feel rushed despite us arriving near to closing time. Would definitely come back to the Solihull branch based on this experience

Respuesta de Richer Sounds - Solihul
My plan was to upgrade my old 24 year hifi set up in stages, didn't want to rush. Stuart helped last month with the peice which was my marantz amplifier, I went back last week for my speaker upgrade. I love the advice you get here, from real audio people and that know their stuff. Wasn't rushed, ended up buying something I probably wouldn't have if I was just on the webpage. Being able to listen to them was a great help. Will be back in a few weeks for another purchase/ next stage.

Respuesta de Richer Sounds - Solihul
I found the Samsung customer service team very helpful.
Richer Sounds shop in Solihull not inviting

Respuesta de Richer Sounds - Solihul
I ordered my Denon turntable by phone with Martin, the Solihull store manager, who was most helpful.
It was delivered promptly and on time.
It is now all set up and my vinyl collection sounds marvellous.

Respuesta de Richer Sounds - Solihul
Efficient knowledgeable assistant in store Knew exactly what I needed Delivered next day. Couldn’t ask for better service

Respuesta de Richer Sounds - Solihul
Good advice as always means you walk away with the right product for your individual circumstances

Respuesta de Richer Sounds - Solihul
The salesperson was excellent and this is what is lacking in a lot of places. We had visited a competitor and their salesperson tried to push a product we had no interest in presumably to hit a sales target. Totally different experience at richer sounds. No pressure selling just genuine information. The whole set up is tailored to meet the needs I have when making a purchase. Thank you.

Respuesta de Richer Sounds - Solihul
Professional, polite and knowledgeable staff who took the time to understand my needs and recommend the most suitable solution. Slightly disappointed that you have closed your central Birmingham outlet but will certainly return to the Solihull branch soon.

Respuesta de Richer Sounds - Solihul
Every one who I dealt with was very kind and helpful nothing was to much trouble

Respuesta de Richer Sounds - Solihul
i visited the Solihull store with an unusual request; setting up a sound system for my model railway.
Martin advised on choice of speaker but also suggested a small amplifier would greatly improve the sound quality and volume.
Samuel helped me with this a couple of weeks later and i was also kitted out with wires.
The sound is amazing, so thanks chaps!!!
i am happy to say i am delighted with the JBL speakers and FOSI amplifier

Respuesta de Richer Sounds - Solihul
The service was excellent, and the staff were very helpful and knowledgeable about the product.

Respuesta de Richer Sounds - Solihul
Recommended by our TV Media wall installation company, and found Richer Sounds so very helpful, in identifying the best TV for our needs. The price offer was very fair, and deliver quick and free. You always felt you were being rated as an important customer, where a long term relationship was a priority. Thanks for all you help in selecting the right TV for us

Respuesta de Richer Sounds - Solihul

Respuesta de Richer Sounds - Solihul
Always a pleasure buying from Richer Sounds from the initial look at the product to the read ups on the product. To collecting in Store.

Respuesta de Richer Sounds - Solihul
Needed new TV, the gentleman that served us was very knowledgeable and guided us through each set. We chose a TV and was able to take it away with us. Brilliant service

Respuesta de Richer Sounds - Solihul
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