Richer Sounds - Southgate Opiniones 

1447
TrustScore: 5 sobre 5

4,9

157-159 High Street, N14 6BP London, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Bought a new TV. Received excellent customer service and was not pressured to go with any particular product. Had a demo of my choice in the shop and prompt next day delivery was arranged. Wouldn't he... Ver más

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Valorada con 5 estrellas sobre 5

Been shopping with richer sounds since the late 80’s, always experiencing excellent customer service. My streamer developed a fault after 5 years service which could not be fixed. The steamer w... Ver más

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Valorada con 5 estrellas sobre 5

I have nothing but great things to say about Richer sounds. My first proper hifi system and from initially going into store and listening to multiple setups through to delivery, nothing was too much e... Ver más

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Valorada con 5 estrellas sobre 5

I’ve been a HiFi enthusiast since the seventies and own a pretty top end system. When my CD player began to fail the tech service dept at Naim pointed me towards a CD transporter which they told m... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1447)

24.030 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent, efficient, knowledgeable and friendly staff.

Excellent, efficient, knowledgeable and friendly staff.
V good (Black Friday) price on the product (Wharfedale 12.1 speakers).
And Hudson, who took my initial phone enquiry, was on hand to haul the item from the back, discuss the finer points of the model, make the sale, and help me strap the heavy carton to my trolley -- 5 stars there, too!
Shop with confidence.

27 de noviembre de 2025
Valorada con 5 estrellas sobre 5

Rare oversight

I bought the MEE AF-T1 as an open box item from Reading and the same unit open box from Southgate on the same day. For both orders I requested an optical cable paying £12.95 each, but when they arrived the units each had an optical cable provided with the unit, so there was no need to have the cables I purchased. I am disappointed that I wasn’t told the cables came with the open box units and due to distance and cost I will not be able to return them, so £25.90 spent needlessly.
I have to say that generally Richer Sounds have always provided great service over the years, and I put this oversight down to experience.

27 de noviembre de 2025
Valorada con 5 estrellas sobre 5

5 star service

Purchased Tv over the phone. Quick and easy purchase.
Was a bit unsure when it came to fitting but the guys at Southgate was more than helpful and we got to the bottom of the issue in the end

26 de noviembre de 2025
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

It's the staff that make it

Friendly, helpful and knowledgeable staff. I wasn't sure exactly what was the best set of products for me but they spent time taking me through options and I was happy with the final proposal, for a good price

23 de noviembre de 2025
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Great service

Great service, from customer sales, after sales and product advice. I have bought from RS for years and I know from personal experience Curry's PC world cant come anywhere close when looking for such products

23 de noviembre de 2025
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

The Salesman Ali

The Salesman Ali, was courteous, polite and extremely helpful.
He ensured that the product was delivered securely and so that the contents weren't revealed, so that the Christmas present remains a surprise.
I can't comment about the device as it won't be installed for a month. Many thanks for the excellent service.

20 de noviembre de 2025
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Complete trust in the transaction

Complete trust in the transaction - which, in today's risky climate, means a lot to me.

No one wants to pay more than a fair price, but in this era of fake sales, it's difficult to know what that price is. I trust Richer Sounds to give me the best deal.

20 de noviembre de 2025
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service, great price and product, fast and flexible delivery, couldn’t ask for more. Highly recommended!

15 de noviembre de 2025
Valorada con 5 estrellas sobre 5

TV and Installation

Dan was super efficient. I bought a TV within 20 minutes and it was delivered and installed that afternoon

17 de noviembre de 2025
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Richer Sounds helpful and professional

Hudson who served us first was really helpful as we had a specific reason for size of TV. We settled on one and ordered it. An hour or so later our daughter told us we had ordered the same size she had and needed it to be a couple of inches bigger. We went straight back in, Hudson was with another customer so we spoke to, I think his name is Mac, and he immediately cancelled this order and ordered the same TV the next size up. He did say it was only easy as it was a Saturday and the order had not gone through. They were both very friendly and professional and the TV turned up very quickly on the following Monday 17th November.

15 de noviembre de 2025
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 4 estrellas sobre 5

The mark of a company is when something goes wrong

Many say the mark of a company is when something goes wrong. The first item that was sent was faulty and although I then had to make a trip to the store, Mak was super helpful and was fully focused on making things right for me. The replacement works as expected and I'm now able to fully enjoy my vinyl collection again.

15 de noviembre de 2025
Valorada con 5 estrellas sobre 5

Another satisfying trip to Richer Sounds, Southgate

Went to Southgate branch to initially discuss a potential hifi set up purchase. Received very useful advice from the Manager about the range of Project turntables I was considering for the system.
Agreed on a system and was very helpfully offered to be provided with the speaker cables pre-fitted with plugs.
All in all a very satisfying shopping experience.

3 de noviembre de 2025
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Great service

Ordered an LG tv. 1st time customer.
*Best price around.
*On top of that a 6 year product guarantee at no extra cost. Not available elsewhere that I could find.
*Delivered free of charge next day.
*Efficient on phone ordering.

No hesitation in recommending Richer Sounds. What's not to like.

13 de noviembre de 2025
Valorada con 5 estrellas sobre 5

Excellent product knowledge

Excellent product knowledge. Great advice and superb service. We ordered an expensive set of ear phones for our son's birthday and they were in the shop the next day. We would recommend everyone to go to the Southgate Branch. Thank you.

11 de noviembre de 2025
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 4 estrellas sobre 5

Delay due to delivery company

No complaints about the staff at Richer Sounds who are always pleasant and helpful. The only irritation was that the click-and-collect order, which should have been available at the store the day after I ordered it on line, was delayed by a day because the DPD driver attempted to deliver it to the store before it had opened.

10 de noviembre de 2025

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