Richer Sounds - Southgate Opiniones 

1445
TrustScore: 5 sobre 5

4,9

157-159 High Street, N14 6BP London, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Been shopping with richer sounds since the late 80’s, always experiencing excellent customer service. My streamer developed a fault after 5 years service which could not be fixed. The steamer w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’ve been a HiFi enthusiast since the seventies and own a pretty top end system. When my CD player began to fail the tech service dept at Naim pointed me towards a CD transporter which they told m... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have nothing but great things to say about Richer sounds. My first proper hifi system and from initially going into store and listening to multiple setups through to delivery, nothing was too much e... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just wanted to say Daniel at Richer Sounds, Southgate brunch was very helpful when I bought Denon avc x 4800 receiver and speaker package. Gave me a great deal and arranged delivery. I am also very ha... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1445)

23.803 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great price, product and service

I ordered a new tv online, at a great price, to collect at the southgate store.

Staff were great, especially Mak who helped me load an oversized screen into an undersized car!

5 de junio de 2026
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Respuesta de Richer Sounds - Southgate

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Great service and advice as usual

Great service and advice from Mac, as usual, and good pricing. Delivery absolutely on time as promised.
All round perfect.

3 de junio de 2026
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Respuesta de Richer Sounds - Southgate

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Amazing customer service !!

We wanted to upgrade our tv experience and on receiving an email with offers we went to the Southgate store to seek guidance on our possible purchase. We spoke to Dan who gave his informed opinion and we purchased a LG TV + soundbar. What sets Richer Sounds apart is the after sales service, so Im not a techie and struggled with the set up, but I called the store spoke to Dan a couple of times and the installation was completed. Many thanks !!

31 de mayo de 2026
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Respuesta de Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Easily the best place to buy a TV

I called the telesales phone number and was put through to the Southgate store. Steve answered quickly and was knowledgeable about the TV I was after. He promptly found the credit on my account from a previous warranty claim and this was applied without issue. My TV was with me the next day. Fantastic service and I wouldn't go anywhere else for a TV!

29 de mayo de 2026
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Respuesta de Richer Sounds - Southgate

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Outstanding service from Dan at the Southgate Branch

Dan in the Southgate Branch was exceptional. Knowledgable, polite and genuine. Made my purchase quick and easy. Absolutely loved the experience with Dan, and for sure, I will be popping back to see him on my next purchase!

5 de junio de 2026
Opinión espontánea
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Respuesta de Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

I recently bought a TV from Richer…

I recently bought a TV from Richer Sounds in Southgate and had a very good experience. The staff were extremely friendly, helpful and professional throughout. They took the time to answer my questions, explained the options clearly and helped me choose the right TV without any pressure.

The whole process was smooth and pleasant, and I felt well looked after as a customer. It is great to receive this level of personal service.

Highly recommend Richer Sounds Southgate, especially for their friendly and helpful team.

28 de mayo de 2026
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

we spoke to your employee at Southgate…

we spoke to your employee at Southgate re a new stylus , he said they had them in stock and would put one aside for when my wife called in. Due to parking problems on the day , I dropped my wife off at your store , the stylus was there for her and was shown how to fit it. Great service and price.

26 de mayo de 2026
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Respuesta de Richer Sounds - Southgate

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Amazing store with very knowledgeable staff….

Amazing store with very knowledgeable staff, two people who stand out are Dan and Mac.
I spoke with Dan on the phone and he explained everything I needed to know about the tv I needed.
When I visited the store in Southgate I was greeted by Mac who was very helpful and went over and beyond to help me.
I explained I’d already spoken with his colleague and knew what I wanted.
Mac arranged for delivery the following day!
I would highly recommend this store.

21 de mayo de 2026
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Respuesta de Richer Sounds - Southgate

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Dan at the Southgate branch was very…

Dan at the Southgate branch was very helpful with advice and arranging next day delivery for my projector screen.

18 de mayo de 2026
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Respuesta de Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 3 estrellas sobre 5

Staff helpful

Staff helpful - but IT can be complicated -! We both ended up reading the website - which I had already read before I entered the store. Having said that it is much better to buy in store than on line to make sure that you get what you want

18 de mayo de 2026
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Respuesta de Richer Sounds - Southgate

Thanks for leaving your feedback, although I was sorry to read there was a lack of clarity with our listing. I will arrange for our customer service team to get in touch with you to find out more, with a view to clarifying for other customers, as well as putting things right with you..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Swapped the wrong product with no problems

My elderly father bought a TV and when he got it home, he realised it was too small. The Southgate store couldn't have been more helpful and kind. They immediately helped him choose the right size and refunded the first one. With no complaints and all smiles. Couldn't recommend them more highly.

17 de mayo de 2026
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Respuesta de Richer Sounds - Southgate

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

I travelled to this store to collect an…

I travelled to this store to collect an item. The welcome was great, staff very friendly and helpful. Loved it…..

14 de mayo de 2026
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Staff and price

Staff and price

11 de mayo de 2026
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Respuesta de Richer Sounds - Southgate

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Knowledgeable staff

Knowledgeable staff, not pushy, willing to listen to customer. Have had 2 visits, spoke to different staff on both occasions, both very amenable. A pleasure to buy from. Well done.

8 de mayo de 2026
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Well informed staff and brilliant advice

Went in to collect my new separates. The guy that served my and got all the boxes out of the store room and commented on my Amp choice. A discussion ensued and i ended up with a much better amp for a very good price. Very pleased with the experience. A great place to go for a HiFi novice.

8 de mayo de 2026
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Easy to find the item

Easy to find the item. Price was fair. Plenty of options (in store, home delivery, delivery to store, etc etc), and the one I chose (delivery to store) worked out fine.
Fun fact - I got my first 'hi-fi' as a present from my Dad in about 1982, and I clearly remember going to Richer Sounds to get it. London Bridge, maybe? Dual CS505-1 (long gone, replaced with a couple of Technics 1210s, also from RS, I think), NAD 3020 (nicked in the 90s when our flat was broken into), KEF Coda 2s (my daughter still has them).

8 de mayo de 2026
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Great customer service

Great service as always. This is the second time I am using the same branch.

6 de mayo de 2026
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Happy Southgate Branch customer my customer…

Always happy with my customer experience at Richer Sounds Southgate branch. Professional, polite and always willing to offer great advice. I recommend them without hesitation. Sean

4 de mayo de 2026
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thanks for your kind review, we look forward to your next visit.

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