Richer Sounds - Southgate Opiniones 

1446
TrustScore: 5 sobre 5

4,9

157-159 High Street, N14 6BP London, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Been shopping with richer sounds since the late 80’s, always experiencing excellent customer service. My streamer developed a fault after 5 years service which could not be fixed. The steamer w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’ve been a HiFi enthusiast since the seventies and own a pretty top end system. When my CD player began to fail the tech service dept at Naim pointed me towards a CD transporter which they told m... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have nothing but great things to say about Richer sounds. My first proper hifi system and from initially going into store and listening to multiple setups through to delivery, nothing was too much e... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just wanted to say Daniel at Richer Sounds, Southgate brunch was very helpful when I bought Denon avc x 4800 receiver and speaker package. Gave me a great deal and arranged delivery. I am also very ha... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1446)

23.849 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent company - as always!

What can I say! Richer Sounds - what an excellent company in all ways. They have vast selection, competative prices, knowledgable, approachable and friendly staff and nothing is too much for them. They are always our go to store. Bought a TV and Soundbar this time. Thank you Richer Sounds.

2 de febrero de 2026
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Exceptional service and efficiency.

I want to thank Richer Sounds Southgate branch for their superb service from quoting on the Chord Odyssey X speaker cables to my required length, the swift order & delivery, the terminals prep and fitment of banana plugs. Many thanks to Mak the deputy manager, Ali the manager and his team for their exceptionally helpful, friendly and efficient service from start to finish. They are all of course very knowledgeable about the products and give you honest advice.
I've been a longtime fan of Richer Sounds since Julian Richer had the London Bridge shop and the service then when I first bought my set of HiFi separates some 40 years ago was first class, just as it has always been over the years, and again recently from my experience at the Southgate branch.
My go to branch for any HiFi or TV requirements.
It's always worth checking with your local Richer Sounds store when looking for any Hifi, TVs or associated accessories. I found the team have always been brilliant, helpful, friendly, enthusiastic and they will always do their best for you as their valued customer.

7 de febrero de 2026
Opinión espontánea
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Respuesta de Richer Sounds - Southgate

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Excellent service from the Southgate…

Excellent service from the Southgate branch.
I only bought a small tv this time but Mak went the extra mile! Very happy with his recommendation.

3 de febrero de 2026
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Helpful in choosing from the various…

Helpful in choosing from the various options available and sensible in correcting when issues arise

2 de febrero de 2026
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Very prompt responses.

Very prompt responses.

Delivery messaging a little confusing as getting updates from DPD saying I'll have my parcel 'today' etc but I was picking up from store. Didn't need delivery updates as I was collecting from store.

2 de febrero de 2026
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Great service

Great customer care and support is why this is my go to store for audio Equipment. Price competitive.

31 de enero de 2026
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Knowledgeable and Reliable

Great advice. Time taken to listen to our needs so we got the system that would suit us.

18 de diciembre de 2025
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Brilliant Service.

Brilliant Service.
Very helpful and knowledgeable staff.
Kindly sorted out our problem to our satisfaction.
Very grateful.

28 de enero de 2026
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 1 estrellas sobre 5

Couldn’t care less service

I’ve just returned from Richer Sounds in Southgate where an east European lady treated me to some excellent “ couldn’t care less if I get a sale or not” attitude. She stood with her arms folded, her head tilted sideways in a more than bored fashion and gave me one word answers to my questions. Suffice to say I left the store and I’ll never go in a Richer Sounds again.

4 de febrero de 2026
Opinión espontánea
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Respuesta de Richer Sounds - Southgate

I was most concerned to read of your experience which sounds extremely unusual, and offer my apologies of course. Please can you get in touch with me directly so that I can investigate urgently?

seniorcomplaintsteam@richersounds.com

Hope to hear from you soon.

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Always put the customer experience…

Always put the customer experience front and centre. No hard sell. Prices are great and love the experience of shopping in richer sounds - they've been great for me since student days back in the late 90's.

28 de enero de 2026
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Görevli arkadaş Hudson çok yardımcı…

Görevli arkadaş Hudson çok yardımcı oldu ve 55 inch TV aldık. Çok kibar ve profesyonel di.urunumuzu vaktinde söz verdiği gibi zamanında ulaştırdı.
Teşekkürler

17 de enero de 2026
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Best Store Sales Experience In Years

Daniel the sales manager who served me a set up the demo room, went through the different options and spent time explaining everything, fully understanding my brief. He managed the other customers expectations into waiting times while he continued to help me. Put together the package and leant shop demo unit while awaiting delivery of my brand new equipment, which arrived in two days. It was truly rare experience these days to get such totally satisfying service end to end. A on top was very, very pleased with the equipment purchased.

25 de enero de 2026
Valorada con 5 estrellas sobre 5

Excellent service

24 de enero de 2026
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Respuesta de Richer Sounds - Southgate

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Very pleased with the service I…

Very pleased with the service I received.The sales assistant was patient, informative and nothing was too much trouble.I bought a great streaming unit , yours a happy customer. I won't hesitate to return.

21 de enero de 2026
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Southgate London store- Hugely professional

Visited the Southgate London store in pursuit of specific Samsung TV model. Store manager, Ali, was very helpful and demoed the model TV I was looking for for. Good customer service experience.

10 de enero de 2026
Opinión espontánea
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Southgate Richer Sounds

Hudson was very patient with me as I am not techy and he went to alot of effort to demonstrate the sound and ease of the turntable I bought. All the staff in the Southgate branch were very helpful and pleasant. Only downside was the parking.

14 de enero de 2026
Logotipo de Richer Sounds - Southgate

Respuesta de Richer Sounds - Southgate

Thank you for your wonderful feedback

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