Richer Sounds - Swiss Cottage Opiniones 

1086
TrustScore: 5 sobre 5

4,9

25 Northways Parade, NW3 5DN London, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I went looking for better headphones and Oli at Swiss Cottage branch was very helpful and knowledgeable. He also discussed and demonstrated some other equipment I was interested in. Very good service... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Paul was extremely helpful and the television was delivered very quickly. John installed it for me a couple of days later and his expertise was absolutely amazing. I really appreciate the simpl... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Filip at Swiss Cottage was very patient as I was very confused about choice. Once I had made a decision He expedited delivery for next day. Richer Sounds seems to have one of the most comprehensive se... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Oliver, my sales person was the best I have come across. I walked in because it was the closest branch, but I am so glad I did. Ended up buying a high end Cambridge Audio amp and a CD player. And at... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1086)

23.773 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service

Paul was extremely helpful and the television was delivered very quickly. John installed it for me a couple of days later and his expertise was absolutely amazing. I really appreciate the simplicity - for me - of the whole procedure with such assistance from Paul and John, so many thanks to both of you.

From Patricia Spencer

As I have already notified Trustpilot, Victor died last year.

25 de junio de 2026
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Respuesta de Richer Sounds - Swiss Cottage

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Excellent service

I went looking for better headphones and Oli at Swiss Cottage branch was very helpful and knowledgeable. He also discussed and demonstrated some other equipment I was interested in. Very good service without any pressure or hassles.

2 de julio de 2026
Opinión espontánea
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Respuesta de Richer Sounds - Swiss Cottage

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Oliver was excellent. I will go back

Oliver, my sales person was the best I have come across. I walked in because it was the closest branch, but I am so glad I did. Ended up buying a high end Cambridge Audio amp and a CD player. And at prices that matched anything online! Oli allowed me to take as much time as I needed, organised a demo to let me hear similar equipment, and never put any pressure. I will go back for more (big screen TV, etc.).

27 de junio de 2026
Opinión espontánea
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Respuesta de Richer Sounds - Swiss Cottage

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

EXCELLENT SERVICE FROM FILIP

Filip at Swiss Cottage was very patient as I was very confused about choice. Once I had made a decision He expedited delivery for next day. Richer Sounds seems to have one of the most comprehensive selections of Hi Fi brands and related accessories available

22 de junio de 2026
Logotipo de Richer Sounds - Swiss Cottage

Respuesta de Richer Sounds - Swiss Cottage

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

The staff at your Swiss cottage branch…

The staff at your Swiss cottage branch (especially oli) have been excellent, very helpful and friendly, will use this store again

22 de junio de 2026
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Respuesta de Richer Sounds - Swiss Cottage

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Knowledgeable and helpful

Knowledgeable and helpful

21 de diciembre de 2025
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Respuesta de Richer Sounds - Swiss Cottage

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Oli was very helpful

Oli was very helpful. Made recommendations and provided all of them (and lots of time) to try them out in the back room. Came to my flat to install the tech (and the control app) to ensure everything worked properly. Followed up to make sure the turntable I bought for my son was working as well.

8 de junio de 2026
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Respuesta de Richer Sounds - Swiss Cottage

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Bought a high end DVD player from Oli

Bought a high end DVD player from Oli, who was very helpful about exchanging one unit for another and also showing me various TVs and stands. There was absolutely no pressure to buy or influence my choice. Good customer service is very rare today and this was exceptional.

19 de junio de 2026
Opinión espontánea
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Respuesta de Richer Sounds - Swiss Cottage

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

The staff

The staff,
Were helpful on the phone and in the shop
gave good advise , I purchased a small gift for a friend
it was nice surprise and went down well.
Thank you all ,now I have to save for my speakers
HG.

6 de junio de 2026
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Respuesta de Richer Sounds - Swiss Cottage

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

I have been with Richer sounds for…

I have been with Richer sounds for nearly 20 years, and I've always received 5* service from them.
Very unbiased, and say what they really want to say.

5 de junio de 2026
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Respuesta de Richer Sounds - Swiss Cottage

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Good advice

Good advice, competent staff

25 de mayo de 2026
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Respuesta de Richer Sounds - Swiss Cottage

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Brilliant hifi shop

Brilliant hifi shop. Paul and Oli were amazing. So knowledgeable and helpful! Couldn't ask for better service. Thank you! Lindsay

29 de mayo de 2026
Opinión espontánea
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Respuesta de Richer Sounds - Swiss Cottage

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

A First-Class Buying Experience

I had an outstanding experience with Richer Sounds in Swiss Cottage when purchasing a turntable and WiiM streamer. Oli was knowledgeable, responsive, and very easy to deal with throughout the process. He provided clear advice and helpful technical support at every stage, and his sense of humour made the experience even more enjoyable! Excellent customer service from a longstanding local retailer that I would recommend without hesitation.

19 de mayo de 2026
Logotipo de Richer Sounds - Swiss Cottage

Respuesta de Richer Sounds - Swiss Cottage

Thanks for your feedback, great to read you were happy with our service.

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