Richer Sounds - Swiss Cottage Opiniones 

1099
TrustScore: 5 sobre 5

4,9

25 Northways Parade, NW3 5DN London, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great company with great people. We bought a big tv which unfortunately had a technical manufacturer issue. Contacted RS and they couldn't have been more helpful. Had a replacement tv within a couple... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Andre from Richer Sounds in Swiss Cottage provided a great service. I had an old Hi Fi that had not worked for many years. I am not an expert do was delighted that he was able to provide options and i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Oli and his knowledge and support was first class. He tested the projector in the shop with me and I was so pleased he found the product to be an excellent purchase for me. It was a seamless journey f... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I ha... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1099)

24.524 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Bought a high end DVD player from Oli

Bought a high end DVD player from Oli, who was very helpful about exchanging one unit for another and also showing me various TVs and stands. There was absolutely no pressure to buy or influence my choice. Good customer service is very rare today and this was exceptional.

19 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Swiss Cottage

Respuesta de Richer Sounds - Swiss Cottage

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

The staff

The staff,
Were helpful on the phone and in the shop
gave good advise , I purchased a small gift for a friend
it was nice surprise and went down well.
Thank you all ,now I have to save for my speakers
HG.

6 de junio de 2026
Logotipo de Richer Sounds - Swiss Cottage

Respuesta de Richer Sounds - Swiss Cottage

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

I have been with Richer sounds for…

I have been with Richer sounds for nearly 20 years, and I've always received 5* service from them.
Very unbiased, and say what they really want to say.

5 de junio de 2026
Logotipo de Richer Sounds - Swiss Cottage

Respuesta de Richer Sounds - Swiss Cottage

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Good advice

Good advice, competent staff

25 de mayo de 2026
Logotipo de Richer Sounds - Swiss Cottage

Respuesta de Richer Sounds - Swiss Cottage

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Brilliant hifi shop

Brilliant hifi shop. Paul and Oli were amazing. So knowledgeable and helpful! Couldn't ask for better service. Thank you! Lindsay

29 de mayo de 2026
Opinión espontánea
Logotipo de Richer Sounds - Swiss Cottage

Respuesta de Richer Sounds - Swiss Cottage

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

A First-Class Buying Experience

I had an outstanding experience with Richer Sounds in Swiss Cottage when purchasing a turntable and WiiM streamer. Oli was knowledgeable, responsive, and very easy to deal with throughout the process. He provided clear advice and helpful technical support at every stage, and his sense of humour made the experience even more enjoyable! Excellent customer service from a longstanding local retailer that I would recommend without hesitation.

19 de mayo de 2026
Logotipo de Richer Sounds - Swiss Cottage

Respuesta de Richer Sounds - Swiss Cottage

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Good professional shop staff

Good professional shop staff; ditto for technical installation staff

19 de mayo de 2026
Logotipo de Richer Sounds - Swiss Cottage

Respuesta de Richer Sounds - Swiss Cottage

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, very competitive prices, extended warranty offers , and the best and latest products available , what else can you ask for.

17 de mayo de 2026
Logotipo de Richer Sounds - Swiss Cottage

Respuesta de Richer Sounds - Swiss Cottage

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 4 estrellas sobre 5

Very Disappointed

I took your salesman's advice without conducting a listening test and purchased the recommended Amplifier (Denon AVR X2800H). The self-calibrating system to balance the speakers - plain didn't work although I eventually managed to balance the system manually. When Richer Sounds heard of my dissatisfaction they were VERY SUPPORTVE, even sending the shop manager to my home to advise. They offered me free exchange or a full refund but it wasn't necessary because the system was by then satisfactory. Thank you RICHER SOUNDS

13 de mayo de 2026
Logotipo de Richer Sounds - Swiss Cottage

Respuesta de Richer Sounds - Swiss Cottage

I was genuinely sorry to hear that you’ve been disappointed with the purchase of your new amplifier. particularly after taking advice from our team. We would always do our best recommend the most suitable product based on a customer’s requirements, so it’s disappointing to hear that this hasn’t met your expectations.

Indeed, it sounds like something didn't go quite as it should here with the auto calibration, which can potentially be affected by a number of factors, however I understand the branch have since arranged a home visit to help understand the issues and am pleased to be able to say the situation is now resolved to your satisfaction.

Of course if I can be of any more help in the meantime do let me know, hopefully you will believe from the 98% of positive Trustpilot reviews that these kind of issues are a very rare occurrence and ones we will always attempt to put right.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

The customer service was very…

The customer service was very efficient.
I found the shop assistants extremly helpful and very friendly.
I'm also very pleased with the product that i purchased.
I would definately recommend.

5 de mayo de 2026
Logotipo de Richer Sounds - Swiss Cottage

Respuesta de Richer Sounds - Swiss Cottage

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Good and well-informed advice on…

Good and well-informed advice on selection of new speaker and sub-Bass system to add to existing amplifier

4 de mayo de 2026
Logotipo de Richer Sounds - Swiss Cottage

Respuesta de Richer Sounds - Swiss Cottage

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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