Richer Sounds - Telesales Opiniones 

7343
•
TrustScore: 5 sobre 5

4,9

3 Stainburn Rd, Openshaw, M11 2DN Manchester, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The price was decent and quality very good. Minor but annoying.would not let my post code Pa16 0lf directly online. 1st call was disconnected. 2nd was excellent. I stay 25 from Glasgow 90% mot... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This is the first time I have used Richer Sounds.I rang telesales as I had a couple of queries regarding Samsung cash back. The whole experience was easy, no pressure on me to purchase but when I did... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I rang telesales to order a turntable and spoke to Vic, who couldn't have been more friendly and helpful, which made the entire process so easy. I've used Richer Sounds many times in the past and the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent customer service, I was getting my first vinyl set up and the guy helped me with everything I needed (shout out to Jeff - thanks again!). Everything arrived quickly and safely, all of it... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. también en la categoría
  3. Tienda de electrónica
  4. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

  • 3 Stainburn Rd, Openshaw, M11 2DN, Manchester, Reino Unido

  • 0333 900 0093

4,9

Excelente

TrustScore: 5 sobre 5

7 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(7343)

24.593 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service from ordering to…

Excellent service from ordering to delivery. Excellent pricing. I would highly recommend.

13 de mayo de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Slick process buying over the phone…

Slick process buying over the phone with next day delivery by a two man team.
Really pleased with the product and the service, keep up the good work !

14 de mayo de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Great experience and interaction with Telesales

I had to deal with Richer Sounds Telesales to arrange a purchase because I live in a remote part of the UK. I spoke with John who was very professional and who sorted everything out for me. The Naim product arrived within 3 days which given the destination was amazing. I will definitely be using Richer Sounds again.

13 de mayo de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Ordered a Hisense 32in freely TV after…

Ordered a Hisense 32in freely TV after a little research, called the sales line and spoke with a friendly sale member who price matched another store and then gave me an extra 10% TV arrived the next day and it couldn’t have been any easier to purchase a TV. Thank you very much to your friendly sales.

11 de mayo de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thank you for your wonderful feedback

Valorada con 3 estrellas sobre 5

Product arrived safely and we like it

Product arrived safely and we like it. But it would be good to know why we cannot order it online but have to go through a convoluted albeit very polite process to make the order.

11 de mayo de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thank you for your feedback, I was glad to read that the new unit you ordered arrived ok and is as expected.

This specific line is a special order item only, whereon we place a direct request with the supplier, currently this can't be done via our site. I'm sorry if for any reason this caused inconvenience, and I will certainly review the process to see where improvements can be made.

Of course if you do need any further help from us feel free to get in touch via..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Great experience

Great experience. I called and was offered advice before making my purchase. Delivery was speedy. Wpuld definitely recommend

11 de mayo de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Lived up to expectations

Ordering was easy and delivery was arrange for the day I wanted. All staff were extremely helpful.
Really pleased with the products ordered.

6 de mayo de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

A fantastic experience from beginning to end.

A fantastic experience from beginning to end. The kind of old school service and care that is so hard to find today. Delivery flawless too. Buy from Richer Sounds with confidence.

8 de mayo de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Excellent all round.

8 de mayo de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Great service and value

Great service and value, easy to talk to.

22 de agosto de 2025
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Website didn't edit "text instructions" from county box

Went around in circles whilst online as for some reason it did not accept my address. Quick phone call placed order and paid very efficiently. Very helpful staff. Next day delivery. Great price.

7 de mayo de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Price promised

Was able to negotiate price under the price promise. Great service and delivered the same time under free standard delivery as if I had paid for delivery ! Fantastic !

3 de mayo de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Buying a TV made simple

I spoke to a customer service representative over the phone to Richer Sounds and inquired about buying a new TV. They couldn't have been more helpful and answered all of my questions as well as reminding me about the deals they have on offer for that particular model.

Upon ordering the TV and scheduling a delivery, they kept me up to date with when and where to expect it. They were very friendly the entire way through and I am pleased with my purchase, especially the warranty.

My only suggestion would be to have the ability to recycle TVs be online, in addition to being phone and instore only. It seems odd that I can only request an existing TV to be recycled if I order it over the phone.

27 de abril de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thank you for your wonderful feedback

Valorada con 4 estrellas sobre 5

Overall my experience was good

Overall my experience was good. However, I did not know how long my order would take to fulfil as it was placed with the manufacturer. So, an update of when I could expect it would have made my feedback 5 stars seeing you ask! The Teac 701T I received is excellent and it did arrive within a reasonable time.

1 de mayo de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thank you for your helpful feedback, and my apologies that the order process could have been better. I'm really pleased the unit arrived ok and that you are happy with it, and will of course review the update aspect of the experience to see how we can improve it.

Should you need any further assistance of course do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Prompt pleasant

Prompt pleasant, efficient transaction

29 de abril de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Great Service and a Fantastic Deal!

I recently purchased an LG OLED TV from Richer Sounds and had a great experience. The whole process was smooth and professional. A special thanks to John from the telesales team, who helped me promptly and got me a really good deal. His support made everything quick and hassle-free. Highly recommend Richer Sounds for their great prices and excellent customer service!

29 de abril de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thank you for your wonderful feedback

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