Richer Sounds - Watford Opiniones 1598

TrustScore: 5 sobre 5

4,9

117C St Albans Road, WD17 1RD Watford, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I'm a bit of a vintage audio nut, but Richer Sounds have been my go-to supplier of new hifi for more years than I care to remember. Always excellent service and good prices (especially if you join the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Overall, a very positive experience. Your colleague who was helping me was very curteous, helpful and knowledgeable. Initially, I had some difficulties getting the speakers to work at the right vol... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Helpful service and advice from RS staff in-store and over the phone. Incredibly speedy and efficient delivery. Excellent product. Very happy.

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Valorada con 5 estrellas sobre 5

We had a great experience in Richer Sounds Watford. From our initial visit, where Heather demonstrated the Samsung Freestyle projector, to the follow up quote and emails and, the day of collection, we... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Helpful service and advice from RS…

Helpful service and advice from RS staff in-store and over the phone. Incredibly speedy and efficient delivery. Excellent product. Very happy.

15 de mayo de 2026
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Respuesta de Richer Sounds - Watford

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

I'm a bit of a vintage audio nut

I'm a bit of a vintage audio nut, but Richer Sounds have been my go-to supplier of new hifi for more years than I care to remember. Always excellent service and good prices (especially if you join their VIP club).

13 de junio de 2025
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Respuesta de Richer Sounds - Watford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Excellent service and knowledge

Excellent customer service and end to end service from inquiry right through to delivery of our new TV.

11 de mayo de 2026
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Respuesta de Richer Sounds - Watford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Overall

Overall, a very positive experience.
Your colleague who was helping me was very curteous, helpful and knowledgeable. Initially, I had some difficulties getting the speakers to work at the right volume.(Something to do with default factory setting). But after some ten minutes of research, they work to my full satisfaction.
Richer Sounds will be my first port of call for my future 'sounds' needs.

2 de mayo de 2026
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Respuesta de Richer Sounds - Watford

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Great customer service!!

We had a great experience in Richer Sounds Watford. From our initial visit, where Heather demonstrated the Samsung Freestyle projector, to the follow up quote and emails and, the day of collection, we have received first class customer service from all members of staff. Thank you.

25 de abril de 2026
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Respuesta de Richer Sounds - Watford

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Excellent store experience

Excellent store experience, incredibly helpful from start to finish. Explained the range of options, gave me time to think it through and helped when I needed to get the stuff back home.

27 de abril de 2026
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Respuesta de Richer Sounds - Watford

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Helpful

Helpful, knowledgeable sales assistant, got me the best product and deal for what I wanted to achieve.
Thankyou

18 de abril de 2026
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Respuesta de Richer Sounds - Watford

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

The right product from the right people

The right product, sold by real people that know what they are doing. I should have gone here first (first TV failed, bought from a Tesco partner supplier 180 miles from home - what a faff!)

17 de abril de 2026
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Respuesta de Richer Sounds - Watford

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 4 estrellas sobre 5

The guys at Watford were excellent, however ...

The guys at Watford were excellent, as you'd expect from Richer Sounds. The reason for not proving the fifth star relates to your chosen courier. I advised that delivery was not to be made on Saturday 25th as I would not be available to take delivery and that delivery should be Monday 27th. Despite this clarity DPD delivered on the Saturday regardless!! So that aspect was exceptionally poor and not what I would expect.

24 de abril de 2026
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Respuesta de Richer Sounds - Watford

I’m really pleased to hear the team in Watford looked after you well, although of course sorry to read about the issue you experienced with the delivery not taking place as agreed.

I’ll be looking into this with the 3rd party courier of course and appreciate you bringing it to my attention. If there’s anything further I can assist with, please don’t hesitate to get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Having had my to for only 9months it…

Having had my to for only 9months it broke down and staff said bring it back and they replaced it there and then couldn’t have been more helpful

23 de abril de 2026
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Respuesta de Richer Sounds - Watford

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Expert Advice and very good price



Visited your Watford shop to buy new TV and sound bar. Was helped by a very knowledgeable lady (Anca) who was really helpful.
Great advice and goodst at good price
Would recommend.

21 de abril de 2026
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Respuesta de Richer Sounds - Watford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Richer Sounds Watford World class team!

I’ve been shopping with Richer Sounds Watford branch for over twenty years and buy pretty much all my entertainment products from them due to the amazing service I receive every single visit.

20 de abril de 2026
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Respuesta de Richer Sounds - Watford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Excellent service at Watford Richer…

Excellent service at Watford Richer Sounds.
Always really helpful over the phone.
Fast dispatch, and goods received with DPD (the best courier).

16 de abril de 2026
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Respuesta de Richer Sounds - Watford

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

I had reason to call twice prior to my…

I had reason to call twice prior to my purchase and found both people I spoke to most helpful and eager to please. Their advise was honest and made me want to visit to purchase from this location.

28 de marzo de 2026
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Respuesta de Richer Sounds - Watford

Thank you for your wonderful feedback

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