Al twee keer hiervoor in oktober via Rodos cars een auto gehuurd. Over een maand voor de derde keer. Heel vriendelijk en relaxt personeel, zowel aan de balie als bij het auto ophaalpunt. De service i... Ver más
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Consulta las opiniones de los clientes
We had a stressful experience at the drop-off desk where we were mistakenly forced to pay €45 cash for fuel. However, after contacting the customer service department by email with our contract an... Ver más
La empresa ha respondido
Vuokrasimme Peugeot 208, saimme Toyota Aygon. Olimme tyytyväisiä autoon jossa oli kaikki herkut. Ottakaa ihmeessä pikkuauto Rodokselle, etenkin jos suuntaatte keskustaan. Rodos Cars teki vuokrauksesta... Ver más
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Fantastic company, cars were new clean and very well maintained. We have just got back from our second time using them and honestly they were great. So easy to deal with at the airport and extremely h... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
Founded in 1989, with a big fleet of cars, Rodos cars is the leading hire car company on the island, due to its excellent customer service, professionalism, and competitive rates. The biggest hire car company on Rhodes, we offer a wide choice of new quality cars, ranging from small budget cars, to our more comfortable premier range, allowing you to tour the island in luxury. All cars are fully insured, without excess, allowing you peace of mind. Car rental Rhodes airport - Cars are delivered directly to the airport /port or your accommodation by our friendly staff, who know the island well and are happy to provide you with useful tips and information to help you stay safe and explore the island's beautiful attractions. To ensure everyone can enjoy the beauty of our Island and your holiday Rodos Cars can excursively offer you electric mobility scooters and adapted mini buses for hire so everyone can travel in comfort and safety. Mobility for everyone with RODOS CARS
Información de contacto
Main office :Eykaliptus street Kolympia, 88103, Rhodes, Grecia
- 00302241056567
- Info@rodoscars.gr
- www.rodoscars.gr
4,1
Muy bueno
136 opiniones
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Honest, Friendly, and Exactly as Promised – 3 Years in a Row
Renting a car in a popular holiday destination can often feel like a gamble — and unfortunately, we've had our fair share of bad experiences in other countries. Hidden fees, blocked deposits for weeks... we've learned to be cautious.
When planning our first family trip to Rhodes in 2023 (six people in total), we searched for a rental company that could provide a 7-seater vehicle with clear, honest pricing. We found Rodos Cars, and I'm so glad we did.
Booking required no deposit (a huge plus already). The service at the airport terminal and the handover point in the parking area was fast, friendly, and efficient. We received exactly the vehicle we reserved (Nissan Evalia), which suited us perfectly.
Returning the car at the airport was equally smooth — no stress, no surprises. This great experience led us to book with Rodos Cars again in June 2024 and now in June 2025. The last two years we've driven a Toyota Proace City — again, exactly as reserved.
We've always paid at the airport using a debit card, never had to leave a deposit, and never faced hidden charges. Special thanks to the amazing lady at the outdoor parking handover point — her service has been outstanding every time.
Compared to the usual Southern Europe rental chaos, Rodos Cars is an absolute exception — honest, professional, and scam-free. Highly recommended.
20 de junio de 2025
Opinión espontánea
Respuesta de Rodos Cars
Hello Mr. Tom,
We sincerely thank you for your detailed and heartwarming feedback, and above all for trusting Rodos Cars for three consecutive years with your family’s car rental in Rhodes. It means a lot to us that you highlight the honesty, transparency, and efficiency that we always strive to deliver.
We are delighted that your experience with our 7-seater vehicles, from the Nissan Evalia in 2023 to the Toyota Proace City in 2024 and 2025, fully met your expectations. Knowing that you valued the no-deposit policy, clear pricing, and stress-free service at Rhodes Airport reassures us that our approach is the right one. A special thank you as well for mentioning our colleague at the outdoor parking — we will make sure she receives your kind words.
Your review perfectly describes what we want every guest to feel: confidence, comfort, and the security that there are no hidden fees and no unpleasant surprises. We wish you and your family many more wonderful holidays, and we look forward to welcoming you again for your next visit to Rhodes.
Warm regards,
Rodos Cars Rent a Car
www.rodoscars.gr
Super!!!
Ho noleggiato come sempre per le mie vacanze un aiuti x una settimana da loro...che dire..sono fantastici!professionali,super veloci e precisi!ormai vado solo da loro!sembra di conoscerli da una vita!mi hanno dato un aiuto nuovissima e perfetta!grazie,Grazie grazie!!!!a presto!!
5 de junio de 2025
Opinión espontánea
Respuesta de Rodos Cars
Risposta:
Ciao Marta,
Grazie di cuore per la tua bellissima recensione e per aver scelto ancora una volta Rodos Cars per il tuo noleggio auto a Rodi. Ci fa davvero piacere che tu abbia trovato la nostra squadra professionale, veloce e precisa, e che l’auto nuova ti abbia reso la vacanza ancora più piacevole.
È sempre una gioia rivedere clienti che tornano ogni anno e che ci considerano ormai come amici di lunga data. Ti auguriamo tutto il meglio e non vediamo l’ora di darti di nuovo il benvenuto nella tua prossima vacanza a Rodi!
Un caro saluto,
Rodos Cars Rent A Car
www.rodoscars.gr
Geweldige service na pech.
Auto gehuurd via de site,betaald op vliegveld en deze stond netjes klaar voor ons.
Helaas hadden wij deze vakantie de pechhulp nodig.
Ik was nl vergeten om de autosleutel uit mijn zak te halen voordat ik de zee in sprong.
Gebeld,monteur was er in een half uur met nieuwe sleutel.
Aangezien deze gelijk betaald moest worden was een ritje naar het hotel noodzakelijk.
Geen probleem,de monteur reed ons op en neer.
Supergezellige gozer en na een dikke knuffel ging hij naar het volgende pechgeval en konden wij onze vakantie weer doorzetten.
Nogmaals superbedankt!!!!!!
8 de junio de 2025
Opinión espontánea
Respuesta de Rodos Cars
Hallo mevrouw Jolanda,
Hartelijk dank dat u voor Rodos Cars voor uw autoverhuur op Rhodos heeft gekozen en voor uw prachtige review. Het spijt ons dat u tijdens de vakantie pech had met de autosleutel, maar we zijn blij dat onze pechservice u snel en vriendelijk kon helpen, zodat u uw vakantie zonder stress kon voortzetten.
We waarderen het enorm dat u onze medewerker speciaal noemt — we zullen uw complimenten met hem delen. Uw woorden bevestigen dat onze prioriteit altijd is om klanten op Rhodos een betrouwbare, zorgeloze autoverhuurervaring te bieden.
Wij wensen u en uw familie nog vele mooie vakanties en hopen u in de toekomst weer van dienst te mogen zijn.
Met vriendelijke groet,
Rodos Cars Rent A Car
www.rodoscars.gr
Tutto perfetto
La professionalità del personale
La rapidità con la quale mi hanno consegnato l’ auto
Una Toyota Aygo X nuova!!!!
Grazie a tutto lo staff
8 de junio de 2025
Opinión espontánea
Respuesta de Rodos Cars
Gentile Cliente,
La ringraziamo di cuore per il suo bellissimo commento! Siamo felici che abbia apprezzato la rapidità della consegna, la professionalità del nostro staff e la sua Toyota Aygo X nuova di zecca! Ci impegniamo ogni giorno per offrire un servizio di noleggio auto ineccepibile a tutti i nostri clienti in vacanza a Rodi.
Speriamo di rivederla presto per una nuova avventura sull’isola!
Warm regards,
Rodos Cars - Avance - Rent A Car
www.rodoscars.gr
Beware credit card scammers
I was staying for a month on Rhodes last October. A Rodos car agent came to my villa and left me the hire car. She demanded I what’s app a copy of my credit card to them. I wasn’t happy about this. She phoned her English husband in front of me and he said rules are rules. I did so reluctantly. And immediately froze my card online. I kept it frozen for the whole trip and only unlocked it in January when I needed to pay for a hotel in the UK. Then my card as used on Rhodes to buy a Rolex watch via eBay ! £8000 was taken off my credit card. My card company said someone had tried to use it most days since November and failed as it was locked. Luckily I had my money back. I text the lady who dropped my car off and she immediately tried to phone me. I told her to get lost and the police are involved. I emailed Rodos cars and they never replied. Avoid this scam of a company at all costs ! 😡
14 de marzo de 2025
Opinión espontánea
Respuesta de Rodos Cars
Thank you for bringing this to our attention.
We take such accusations extremely seriously, and we are very sorry to read about your experience and the distress it caused. However, after thoroughly checking our internal records, we could not find any similar case reported to our management — neither last October nor afterward. We also have no record of any email received from you or anyone regarding a matter like that.
We would like to make the following points very clear:
Rodos Cars has never and will never request customers to send credit card photos via WhatsApp or any other insecure method. This is against our company policy and GDPR standards.
We do not require a credit card image for rentals — and in most cases, no deposit or hold is required at all, especially for small or medium-sized cars.
Our team is trained to respect privacy and data protection, and we maintain strict internal control over any payment-related procedures.
If any individual falsely represented our company or acted outside of protocol, we urge you to contact us immediatelywith details (confirmation number, exact location, car license plate, or the name of the person you dealt with), so we can investigate this fully.
Please email us directly at savvas@rodoscars.gr — I am the Reservation Manager and will personally review the case to clarify what happened. If any fraud was committed by someone falsely acting under our name, we will fully cooperate with the police to uncover the truth.
Thank you again for raising this. We take both customer safety and our company reputation very seriously, and we’re committed to full transparency and resolving any matter with facts and professionalism.
Ps. ( please check if the company name you had the car from is Rodos Cars and not some close variation of any kind... we hjave many companies on the island of Rhodes having similar name...)
Warm regards,
Savvas F. Dimitropoulos
Reservation Manager
Rodos Cars Rent a Car Rhodes
Excellent Service
Excellent Service
We pre-booked the car using their website from the UK at a very competitive price for 7 days. No pre-payment was required. We picked up the car from our hotel in Kolimbia and that process was quick and efficient.
I’d used the car for a couple of days and noticed a very minor non mechanical fault. I reported that at 1700 and was given an almost brand new car as a replacement by 1930. I was very happy with that for the rest of the period.
One thing to note, and may well not be limited to this company, is the meaning of ‘F.D.W. Full Damage Waiver with no excess (No Deposit) Insurance’. This, as I understand it only relates to if you have an accident. As it happened I had my own insurance to cover any costs relating to damage not caused in an accident. I got the impression that other renters have also been surprised by that.
27 de mayo de 2025
Opinión espontánea
Respuesta de Rodos Cars
Hello Mr. Brian,
Thank you very much for your detailed review and for trusting Rodos Cars for your car rental in Rhodes. We are pleased that you found our booking system easy from the UK, that the hotel delivery in Kolymbia was quick, and that our team could immediately replace your car with a newer one when you reported a small issue.
Regarding your note about Full Damage Waiver (FDW): please allow us to clarify. FDW covers all damages including wheels, windows, and underbody in the event of an accident — without any excess or deposit required. For cases of damage not related to an accident (for example vandalism or tire damage while parked), we also offer Super Cover (W.U.G.) insurance, which provides extended protection. We understand that sometimes this difference can be confusing, so we appreciate your feedback, and we will continue to explain this clearly to all customers.
We wish you and your family many more enjoyable holidays, and we look forward to welcoming you again whenever you return to Rhodes.
Warm regards,
Rodos Cars -Rent A Car
www.rodoscars.gr
Costas the man
Our first trip to Rhodes, we didn't know how to get around so decided to hire a car. (Can always be dodgy with extra hidden charges etc). In the reception of our resort, Cooks Club, we saw a Rodos hire car company and spoke to Costas. What a wonderful charming man who gave us sound advice on interesting places to go on our travels around the island and saved us lots of money on taxi fares. Hiring a car from Costas was straight forward and very easy with no hidden extras, which was a God send.
Fully recommend Rodos as a trusted hire car company.
"Costas you're the man"
Thank you very much.
Micky & Debbie
23 de abril de 2025
Opinión espontánea
Respuesta de Rodos Cars
Thank you very much for your detailed and thoughtful review!
We’re delighted to hear that your overall experience — from the quick hotel delivery in Kolymbia to the smooth car replacement — met your expectations. It’s always a pleasure to support responsible and understanding customers like you, and we’re glad we could resolve the minor issue so promptly.
Regarding your remark on F.D.W. (Full Damage Waiver) with no excess insurance, we truly appreciate the opportunity to clarify:
✅ Our FDW covers all damages — including wheels, windows, and the underbody — as long as they result from an accident.
✅ No excess is applied, and no deposit is required for small and medium cars with this coverage.
✅ For non-accident-related damage (e.g., vandalism or tire damage while parked), we offer an optional Super Cover (W.U.G.), which many customers choose for complete peace of mind.
We understand how important transparency is, and we’re always here to explain everything clearly at the start of the rental — but your feedback reminds us how valuable these clarifications are for all travelers.
We hope to welcome you again on your next visit to Rhodes!
Warm regards,
Savvas F. Dimitropoulos
Reservation Manager
Rodos Cars Rent a Car Rhodes
www.rodoscars.gr
Avoid! No money refund
Ordered a car for 1 day, received a different car, not even been mentioned we getting a different car, no update from them
Paid 850 euros deposit and been told I have to wait 30 DAYS TO GET IT BACK!!! Never again! Horrible experience and waiting for 30 days to get deposit back is too long!! Other car hire companies refund this within a day!
AVOID THIS CAR HIRE!!!
17 de mayo de 2025
Opinión espontánea
Respuesta de Rodos Cars
Dear Customer,
Thank you for your feedback. We’re truly sorry to hear that your experience did not meet your expectations and would like to take this opportunity to clarify a few important points:
You had reserved a VW T-Roc Cabriolet, and due to an exceptional situation — likely a delay or last-minute issue with the vehicle — we upgraded you free of charge to a BMW 218i Convertible. Both vehicles fall within the same luxury convertible category and share the same insurance conditions. While we always aim to provide the exact model booked, occasional substitutions are sometimes necessary and standard in our industry, especially during high-demand periods.
Regarding the €850 deposit: this was not a charge but a temporary hold placed on your credit card. This is required for luxury vehicles, in line with insurance policy regulations, and is clearly stated during booking and vehicle collection.
It’s important to note that the deposit amount never left your bank account — it was only blocked. Upon return of the car, we immediately sent a digital release signal to your bank to end the hold. The speed at which the funds become available again depends entirely on your bank’s internal processing time, not on RODOS CARS. Some banks release the hold within hours, others may take several days — and in rare cases, up to 30 days.
We understand how frustrating this can feel, but rest assured that from our side, the process was completed properly and without delay.
If you'd like us to send confirmation of the deposit release or assist with your bank, feel free to contact us at info@rodoscars.gr — we’re here to help.
Best regards,
RODOS CARS Team
Don’t stop people stealing Rodos cars
On the last day of hire two people attempted to break into the car. They were spotted by a passerby and alerted us and the thieves ran off empty handed. Police were called and details taken. Despite preventing their car from being stolen I was told I had to pay for the broken side window €208 as the theft insurance did not cover a car that was not taken.!!!!!
16 de mayo de 2025
Opinión espontánea
Respuesta de Rodos Cars
Dear Mr. Martin,
Thank you for sharing your feedback, and we are truly sorry to hear about the unfortunate incident during your rental experience.
We completely understand how distressing it must have been to deal with the attempted break-in, and we are relieved to know that the thieves ran off without taking anything. Please accept our sincere apologies for the inconvenience caused.
Regarding the charge for the broken side window, we would like to clarify that the charge was not related to the theft of the car itself. The damage occurred during the attempted break-in, where the thieves were trying to steal personal items from inside the vehicle, not the car itself. As per our theft insurance policy, which is in line with standard car rental insurance coverage, it covers vehicles that are stolen but does not extend to damages caused during an attempted theft.
We also offer an additional insurance option, the W.U.G. Insurance, which specifically covers damages such as broken windows, mirrors, lower parts of the car, and even wheels. Unfortunately, this insurance was not selected when you made your reservation, which is why the charge for the window damage was applied.
While incidents like these are very rare in Rhodes, we understand how upsetting they can be, and we sincerely regret that you had to experience this during your stay. We hope this explanation provides some clarity, and that it does not overshadow the overall enjoyment of your trip.
As a gesture of goodwill, should you visit Rhodes again in the future, please don’t hesitate to contact me directly via my private email below. I would be happy to assist with any future reservations and provide you with a special discount code that will give you an additional discount on top of our existing special offers.
Once again, we truly appreciate your understanding, and we hope to have the opportunity to welcome you back to Rhodes soon.
Warmest regards,
Savvas F. Dimitropoulos
Car Rental Agent - Business Development Manager
Rodos Cars
Head Office: 85103 Kolympia, Rhodes, Greece
Tel: +30 22410 56567
Mob: +30 693 675 7426
🌐 https://www.rodoscars.gr/
✉️ savvas@rodoscars.gr
8 jours de location sans aucun soucis
Nous venons de passer 8 jours à Rhodes et nous avons loué chez Rodos Cars. Tout c'est trés bien passé et le rapport qualité prix est excelent.
Bravo
1 de mayo de 2025
Opinión espontánea
Respuesta de Rodos Cars
Chère Stef
Un grand merci pour votre retour positif ! Nous sommes ravis d’apprendre que votre location de voiture à Rhodes s’est déroulée sans aucun souci et que vous avez été satisfait du rapport qualité-prix.
C’est toujours un plaisir de savoir que nos clients repartent avec une belle expérience. Au plaisir de vous accueillir à nouveau lors d’un prochain séjour sur l’île !
Cordialement,
RODOS CARS - Avance Team
Insurance scam
Despite being told there was “Full Damage Waiver with no excess (No Deposit)”. On picking up the car I was told tyres, wheels, windscreen, and underbody were extra. On paying out for this, then told the insurance company would still require a €40 excess in event of damage. What a racket! Avoid!
3 de mayo de 2025
Opinión espontánea
Respuesta de Rodos Cars
Dear Mr.J Reid
,
Thank you for your feedback, and we regret that the situation was not fully clear to you during your rental experience.
To clarify, the €40 administration fee is only requested if an incident occurs, and it is not an excess or a charge for damage to the vehicle. We offer you the flexibility to choose whether you'd like to handle all the necessary procedures—such as paperwork, visits to insurance offices, or a police report—on your own, in which case you will not need to pay the administration fee.
However, most of our customers, when faced with an incident, prefer to have us take care of all the logistics. This allows them to avoid any disruptions to their holiday and continue enjoying their time without the stress of handling these tasks themselves. The €40 covers the cost of managing the necessary steps to ensure you can quickly get back to enjoying your vacation without wasting precious time.
We understand that holidays are for relaxation, and we strive to make sure that any unforeseen events don't interfere with that. The €40 fee is a small price to pay to avoid the hassle and inconvenience that can arise from handling such matters independently.
We hope this explanation clears up any confusion. Your satisfaction and peace of mind are very important to us, and we appreciate your understanding.
If you have any further questions, please don’t hesitate to contact us. We sincerely hope you were still able to enjoy the rest of your time in Rhodes.
Warmest regards,
Savvas F. Dimitropoulos
Car Rental Agent - Business Development Manager
Rodos Cars
Head Office: 85103 Kolympia, Rhodes, Greece
Tel: +30 22410 56567
Mob: +30 693 675 7426
🌐 https://www.rodoscars.gr/
✉️ savvas@rodoscars.gr
First time renting a car, hopefully it’s always this easy
I’ve never rented a car abroad before, but they make it so easy. I’ve heard a lot of negative things about car rental places in Greece, but this is the right one to choose.
We only decided about halfway through our holiday to rent a car, and for free they delivered it to our hotel, and at the end we dropped it off at the airport. So easy, not a problem at all.
The one thing we did have was not getting the car we asked for, they do a good job of “managing expectations” that this will happen. Went from a Peugeot to a Toyota Aygo, but it was another small car.
Overall, good. Thank you!
14 de octubre de 2024
Opinión espontánea
Respuesta de Rodos Cars
Hello Mr. Felix,
Thank you for choosing us for your first experience with car rental in Rhodes, and for sharing your feedback. We are delighted that the free hotel delivery and easy return at Rhodes Airport made everything simple and stress-free for you. It’s always our goal to provide convenience and transparency, especially for guests renting a car abroad for the first time.
Regarding the car model: while we always try to provide the exact vehicle reserved, in some cases we must provide an equivalent option within the same category or something better. We appreciate your understanding on this, and we are glad the alternative still suited your needs during your holiday.
We wish you and your family all the best, and we’ll be very happy to welcome you again on your next visit to Rhodes.
Warm regards,
Rodos Cars Rent A Car
www.rodoscars.gr
In safe hands
Always a trustworthy service from Rodos Cars. Car is booked before leaving the UK, collect at the airport on arrival and drop off before departure. Any issues we've had over the years have been dealt with quickly, professionally and with no fuss at all. We would highly recommend these guys and know that we are getting a car we can rely on. We look forward to hiring again in April and discovering more parts of this beautiful island. Thank you Rodos Cars
27 de octubre de 2024
Opinión espontánea
Respuesta de Rodos Cars
Hello Mrs. Little,
Thank you very much for your kind words and for being a loyal guest of Rodos Cars for your car rental in Rhodes over the years. We are delighted that you always feel in safe hands with us, from the easy booking in the UK to the smooth pickup and return at Rhodes Airport.
It makes us proud that whenever small issues arise, our team could resolve them quickly, professionally, and without stress — this is exactly the level of service we aim to provide to every customer.
We wish you and your family wonderful holidays ahead, and we are already looking forward to welcoming you again in April for your next trip to Rhodes.
Warm regards,
Rodos Cars Rent A Car
www.rodoscars.gr
Easy, Super Convenient Car Rental Experience
We had a great experience with Rodos Car Rental, easy to book, super easy pick-up and drop off right at the airport, great service. Simplest, easiest car rental experience. The car we rented was small, but strong and clean. Highly recommended.
10 de octubre de 2024
Opinión espontánea
Respuesta de Rodos Cars
Hello Mr. Avi,
Thank you for sharing your kind words and for choosing Rodos Cars for your car rental in Rhodes. We are very glad to hear that you found the booking simple, and that the pickup and drop-off at Rhodes Airport were so easy and convenient.
It’s wonderful to know that the car met your expectations — small, clean, and strong — and that the overall experience felt smooth and stress-free. Your recommendation means a lot to us.
We wish you and your family many more happy holidays, and we’ll be delighted to welcome you again whenever you return to Rhodes.
Warm regards,
Rodos Cars Rent A Car
Very impressed on every level
Very impressed from the moment we went to the desk in the arrivals hall. We had paid for the extra super cover and was told every excess is covered and if a crash was to happen you then just pay a €40 admin fee. More than reasonable and gave me confidence. We booked a VW up as I wanted the smallest car I could get for the Rhodes streets and we were assigned a Toyota Aygo, also tiny but still took our 3 big suitcases. After the desk in arrivals we walked over the road to the pickup kiosk and within 5 minutes we were handed the key. Very relaxed. The car was clean and fairly new with car play and usb C points which we did not expect, it had done 40k miles but was very nice inside and very fuel efficient, we drove up and down the island 3 times and only used half a tank somehow. On return it was just as easy dropping off to the small car park outside the terminal again. A Quick Look around and he said all good. They are always busy but still friendly. Overall a Smooth & easy experience. We come every 6 months and will use Rodos every time now.
12 de octubre de 2024
Opinión espontánea
Sehr zufrieden…
Grundsätzlich sind wir sehr zufrieden gewesen mit dem Preis, der zügigen Übergabe und dem Ablauf. Insofern eine Empfehlung. Was etwas merkwürdig gewesen ist, dass alles bei der direkten Fahrzeugübergabe und -rückgabe mit wenig Formalien passierte. D.h. ohne Protokoll. Letztendlich -und das ist das Wesentliche- gab es jedoch keine Probleme. Gerne wieder.
14 de octubre de 2024
Opinión espontánea
Rented a car for the week
Would definitely recommend, very straight forward rental company, good value and friendly staff.
22 de septiembre de 2024
Opinión espontánea
Car not similar to booked one
Okay, it says «or similar», but the only similarity between a Volkswagen T-Cross, the car I booked, and a basic model Fiat Tipo Cross is the "cross" in the name!
5 de septiembre de 2024
Opinión espontánea
Cautionary tale
Please read this before you use Rodos Cars! It was the default suggestion for hire cars at our hotel (the Lindos Blu) - but there are much better options (eg HB cars)
We rented a small car for three days from them. On the second morning a local truck crashed into the back of our car at a zebra crossing, writing it off. (Driver was apologetic and took full responsibility).
Rodos Cars were curt from the moment I called them. I was too shaken at the time to register how unfriendly their tone was. But when the communication moved to WhatsApp it was frequently rude, dismissive and patronising. I politely asked how long we should expect to wait for a replacement car and was brusquely told ‘be patient.’ I explained - politely again - that I wasn’t asking for speed, just for a rough estimate so we knew if we needed to cancel our reservations in Rhodes town that day etc. I was brushed off with the following:
‘We as a rental company will do the best to do our part in time. For the time being you need to wait the insurance company that is a different division. Step by step. You have been involved in an accident case. Please wait.’
When the replacement car arrived (over an hour later, with no info given on timings until my fifth plea for an update) it was a huge (and very battered) minivan. They had no other vehicles available - which I understand - but we explained there was no way we could safely drive such a big vehicle around the narrow streets of the tiny villages we were visiting, let alone park it. (we didn’t even want to drive it back to the hotel but there was no other way for us to get back). Rodos said they couldn’t bring us another vehicle until 8pm. I said I felt that we should get an extra day of rental to compensate us for the lost day. They responded:
‘What do you mean? The company after an accident is committed to give you an alternative car within 24 hours. Once you don't like this one we will replace it with another one. Our part to give you alternative cars happened instantly, and will be 2 times as well.’
I said the replacement wasn’t usable as it was too large. Their response:
‘Your request for a free day is declined according to the company policy.’
I said I wanted to make a complaint, to which they said I should return the car to their office. They wrote:
‘Once the vehicle is returned, we will issue a refund for the unused rental days, and this will conclude the matter.’
After deductions of various fees - €10 petrol (fair enough) a €40 euro ‘admin charge’ and the raising of their day rate by ten euros (classy move) - we were to expect a €49 euro refund.
We duly took the car to their office in the hotel next door, but hotel reception told us nobody would be there until 6pm. They’d neglected to tell us this before of course. We handed the keys to reception to give to Rodos Cars and left. We walked over again before dinner to try to get our refund. Waited for ten minutes as their rep dealt with other customers, then gave up and went back to our hotel for dinner. By now we’d spent the entire afternoon dealing with Rodos and were exhausted.
In the end (after interrupting our dinner to finally meet their rep) their rep handed us an ‘agreement’ to sign before we could get our refund. This included an NDA clause stating that we wouldn’t post any negative reviews of them. I know NDAs are used in cases of pay-offs - but was shocked (as was the Lindos Blu manager and our holiday rep at Kuoni) to see it demanded for a refund we were entitled to. Obviously this is not at all legal. They refused to refund us when we wouldn’t sign.
Outcome: no car, and no refund.
To take the car back then refuse a previously agreed refund is very much against consumer law. I imagine Rodos expect to cheat us out of the money as we aren’t likely to sue them for such a small sum. They won’t win this one though: we’ll just do a card chargeback.
Side note 1:
Check the contract if you use them as the ‘full damage cover’ is anything but. Eg. No cover for damage to wheels or windscreen (both of which thankfully survived our collision).
Side note 2: During our WhatsApp exchange I was told - ‘according to our contract, we are allowed up to 24 hours to supply a like-for-like vehicle’ - a claim that was not repeated once I asked them to show where this term was in the contract we were given.
Update re their reply below:
As I think is clear above, we didn’t ask for an extra day because of a crash but because they couldn’t provide an appropriate vehicle for an entire day.
I note that their ‘legal department’ aren’t actually getting involved, because this is a clear case of fraud on their part and everything I say above is amply evidenced with screenshots/paperwork - including the attempt to extort an NDA.
11 de septiembre de 2024
Opinión espontánea
Respuesta de Rodos Cars
Dear Mr. Castell,
We are pleased to see from your review that it's clear we did our best to assist you during the unfortunate accident you were involved, luckily with only material damages and no injuries.
If we focus solely on the facts you mentioned, it becomes evident that we followed the proper procedure:
1. We responded to your call immediately.
2. We notified the authorities right away to ensure all necessary actions were taken swiftly, allowing you to continue your day.
3. We arranged a replacement vehicle that was on the spot with one of our representatives within an hour, to minimize any disruption.
4. Later that same evening, we provided a second replacement vehicle better suited to your needs.
Our priority is always to ensure that our customers are back on track and able to enjoy their day, even after an unforeseen event like an accident. However, claims that go beyond our policy—such as a free extra day due to an accident not caused by the company—are not part of our agreement, nor would they be in any rental company’s policy.
Please also note that, if necessary, our legal department is prepared to take action to protect the company’s interests, reputation, and prevent any potential loss due to false accusations or defamation.
Best regards,
RODOS CARS
Rent a car as it should be
Rent a car as it should be. Uncomplicated, no security deposit for a large group of cars and no attempt to sell expensive, unnecessary insurances. Positive experience straight from the rental office in our hotel. Julia has been really helpful.
2 de septiembre de 2024
Opinión espontánea
Respuesta de Rodos Cars
Dear Customer,
Thank you for your excellent review! We are thrilled to hear that your rental experience was uncomplicated and met your expectations. It’s great to know that you appreciated the straightforward process, no security deposit for many of our cars, and the fact that we don’t push unnecessary insurance options.
We’re especially happy that Julia was able to assist you and provide the help you needed. Your positive experience is exactly what we strive for, and we look forward to serving you again in the future!
Best regards,
RODOS CARS
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