Routes Healthcare (North) Limited Opiniones 

Respuesta de Routes Healthcare (North) Limited

26 jun 2026

Thank you for taking the time to share this, Michele.

We're glad to hear the carers themselves made a good impression, and we want to make sure that feeling carries through every part of someone's experience with us.

We do want to offer some reassurance. Every carer completes thorough training before supporting any client — and anyone new to care works alongside an experienced team member from the start. Travel is also always planned around what each carer tells us they can manage, and if that ever feels unworkable, we encourage them to speak with the office team so we can find the right solution.

We also know that reassurance only goes so far, and if there are areas where we can do better, we want to hear about them. Please do get in touch at serviceimprovement@routeshealthcare.com and we'll make sure the right people look into this properly.

Respuesta de Routes Healthcare (North) Limited

26 jun 2026

Thank you for your review, Steve. We're sorry to hear your mother's experience left you feeling this way. We fully respect your mother's capacity to make her own care decisions and would never override anyone's wishes or assume a lack of capacity.

Whilst we can't tell from this review about the specific details of your mother's package of care, it sounds like this was likely arranged through Social Services or Continuing Healthcare (CHC).

As a care provider, when a package of care is arranged and funded by Social Services or CHC, we're required to work within the agreement set by the funding body. This means that we aren't able to stop a funded package without this coming through them.

If you have any concerns or would like advice, or to talk to somebody from our team, we'd welcome the chance to speak with you. You can reach out to us by calling 0333 4561 670 or emailing serviceimprovement@routeshealthcare.com

Respuesta de Routes Healthcare (North) Limited

26 jun 2026

Thank you so much for taking the time to share this. It's really wonderful to hear that the team caring for your stepmother made such a positive impression, and that you could see for yourself the care and kindness they brought to every visit.

Those small moments, like taking the time to ask how she was doing, are exactly what our team are there for. It means a great deal to know that came through.

We'll make sure the Kirklees team hear about this. Thank you again for recommending us. :)

Respuesta de Routes Healthcare (North) Limited

26 jun 2026

Thank you so much for taking time to share this review Helen. It's really lovely to hear that the whole process felt manageable from the very start - and that Jane's approach has made such a difference during what sounds like a difficult time. We'll make sure the team all see your kind words!

Respuesta de Routes Healthcare (North) Limited

5 ene 2026

Thank you for taking the time to share your feedback. As an organisation, we are always striving to improve and truly value your input. We're sorry to hear that your experience did not meet expectations. If you're open to it, we’d appreciate the opportunity to discuss this further. Please feel free to contact us directly at tellmemore@routeshealthcare.com.

Respuesta de Routes Healthcare (North) Limited

2 dic 2025

Thank you so much for taking the time to leave this review. It's really good to hear that our team made the process straightforward for you from that first phone call through to getting everything set up. We know how important it is to feel supported when you're arranging care for someone you love

Respuesta de Routes Healthcare (North) Limited

17 nov 2025

We're truly sorry to read about your mum's experience. The issues you've described are completely unacceptable and fall far short of the care we're committed to providing.
We want to raise this with our quality team and investigate these concerns immediately to make sure your mum gets the standard of care she deserves.
We don't have enough information from your review to identify your mum's location, but we'd like to find out more. Please contact us directly so we can escalate this to our quality team:serviceimprovement@routeshealthcare.com
From here, we can review her care plan, arrange an immediate visit, and address the missed visits and household tasks that haven't been completed.
We take these concerns very seriously and want to speak with you as soon as possible.

Respuesta de Routes Healthcare (North) Limited

3 nov 2025

Thank you so much for the review, we're pleased to hear your mum is happy with the care she's receiving from our team. We really appreciate you taking the time to share this.

Respuesta de Routes Healthcare (North) Limited

30 jun 2025

Thank you for taking the time to share your feedback. As an organisation, we are always striving to improve and truly value your input. We're sorry to hear that your experience did not meet expectations. If you're open to it, we’d appreciate the opportunity to discuss this further. Please feel free to contact us directly at tellmemore@routeshealthcare.com.

Respuesta de Routes Healthcare (North) Limited

19 may 2025

Thank you so much for your heartfelt review. We're absolutely thrilled to hear that your experience with Routes Healthcare has been exceptionally positive. It's wonderful to know that Sam and the Complex Team in Rochdale have provided the responsive support you deserve, and that Mariama has made such a meaningful difference in your life.

We take great care in matching our clients with the right carers, and your words truly affirm why we do what we do. Knowing that Mariama feels like family to you means the world to us.

Thank you for your recommendation—it really does mean a lot.

Warmest regards,
The Routes Team