RRG Group Opiniones 433

I bought my Toyota corolla in 2022 Toyota corolla since August 2022,from rrg salford Quays (Manchester) and service plan.
Even they are not doing services as written in the service plan and now these days I have issue with my car. Which they doung claim I did put wrong fuel in my car's tank but I have receipt and cctv video aswell. It was a right fuel in it always 100%. Especially as they said last time fuel fill in my car's tank. They are trying to break the warranty by wrongly and forcefully imposing on me with Totally wrong, manipulates and fake reports. They want now from me 611 pounds for plugs ,drainage system and pipes. And hybrid battery comes on low life nearly at 30% to 40% may possibly needs to be change as they said in fake and false reports. Which should be an other 3000 £ pounds i have to be pay aswell. Because my car's hybrid battery now out of warranty because of using wrong fuel which i didn't And most funny thing is i did drive and keep start engine nearly 5 hours after that last 15.01 £ wrong refill in my car's tank as they doing claim. Which is never be possible technically with the wrong fuel present in my car's tank.

It's all about ripping off innocent people and scams them. They even not provide me any curtesy car. And I am suffering with no work and routine schools drop off & pick up of my kids. And i have disable anunt with dialysis conditions 4 times a week who needs to be drop off and pick up from the hospital regularly every 2nd day.

You will never find any complain email address anywhere on website on their documents or any booklets.
Only one form online with fill in details and 1500 words. And you still have to be communicate with those bottom line employees those are all already been involved in the trouble. So how it can be possible you will be contacting a right offical or person and how it can be possible your's complain will be resolving or sorting with honestly. Impossible!

You can't contact management and ceo or higher directly about what under their employees doing with customers, or it might be possible then it all happens with their totally support and concerns involves in it.
Because these all issues doing questions towards whole management and whole system they have in Toyota.
Thanks

Went to rrg Stockport (Toyota) to look into buying new Aygo x and although didn't manage to get a deal would like to thank Rhys Grover for his efforts maybe next time 👍

I’ve been a customer at RRG Bury Toyota for about 7 years now and can honestly say that they’ve always been A1! In fact I bought my first car around the time of my birthday and the salesman bought me a bouquet of flowers and threw in a few little extras for me. Since then I have purchased 2 more cars with Lewis and he’s a ⭐️! Today I’ve been in for my current cars 2nd service. All of the staff are so lovely and can’t do enough for you.

I recently bought a used car in RRG Bolton. Brilliant and friendly from Scott.He was very knowledgable and helpful in every way. The service we received has been excellent. The price was very competitive. Reliable car. I would certainly recommend. And Scott Thanks again

Always a warm welcome at RRG. The staff are also very helpful and and knowledgeable about the products they sell. Abbie was particularly helpful about resolving the problem with my Auris, when one of the sensors had become detached at the back.
Thankyou all for your dedication and care
Pat Griffiths

Extremely Disappointing Experience – Lost a Customer for Good

Had a very unpleasant experience with a salesman who was not only rude and demeaning but completely lacked basic customer service skills. I was genuinely interested in purchasing a vehicle but was put off by the arrogant attitude I encountered.

I asked to try my child’s car seat in the vehicle—a standard and reasonable request for any family considering a car—and was flatly refused out of concern that it might “scratch” the 2023 model in the showroom. Instead, I was patronisingly offered the chance to try it in a 2021 model, with the warning that if it scratched the car, it would be considered bought. This kind of assumption that I couldn’t afford the vehicle was insulting and completely uncalled for.

In stark contrast, I had an appointment at the BYD Stockport showroom, where they welcomed me, my family, and our car seat for a proper one-hour test drive—with no such narrow-minded or patronising behaviour. They demonstrated what real customer service looks like, clearly aiming to meet customer needs.

I’m now happily buying a BYD Seal U DMI, thanks to their respectful, family-friendly service. I sincerely hope your showroom cars remain unscratched forever—since that seems to be your priority over actual sales.

I recently bought a used car from RRG Toyota and was told there were no advisories, and that the bodywork would be completed before collection. Guess what? The car came with multiple advisories they failed to address, despite a voicemail assuring me there were none. On top of that, it had numerous scratches and two dents, even though we had agreed via email that these would be fixed.

I’m genuinely shocked that Toyota allows them to represent their brand. I’ve already escalated this, but as a new customer, it’s incredibly disappointing to be treated with such disregard.

Great service provided, treated with respect for the entirety of our interaction.

Bought a vehicle over 12 months ago and it has been superb. The Sales service was very good and I am contacted to notify me of services and MOTs due.

I recently serviced my vehicle at Toyota Denton RRG Group on 20th March and left feeling uneasy about the level of care provided. Upon collecting my car, I noticed that my own screen wash had been used without any prior communication. While the cost of screen wash is minimal but it raised serious concerns about whether other aspects of the service—such as the engine oil and filter changes—were carried out correctly, especially since they couldn’t even use their own screen wash.

When I raised this with customer relations, I received a generic response followed by a call from Colin at Denton. His apology felt insincere, and the call seemed more focused on a survey response than addressing my concerns. He mentioned updating the manager, but no meaningful resolution was offered.

Later, I received an email claiming that Steve, the Aftersales Manager, had called me to offer an inspection—which never happened. This lack of follow-through only deepened my distrust. If they can’t be transparent about something as simple as screen wash, how can I trust their work on critical components like engine oil?

Ultimately, there was no genuine effort to retain me as a customer. It’s a shame, as they’re conveniently located, but I won’t be returning. Poor communication, lack of accountability, and unanswered doubts about the service have left me with no confidence in their work.

Avoid RRG at all costs as they do not care about their customers at all. Some of the staff are just plain rude too which is not expected when purchasing such a high cost item. We ended up buying a brand new car from a different local dealer who were amazing from start to finish. I would not even consider buying from RRG in future as this is not the first time I have had a bad experience with them.

Had to update my review as they have decided to reply to my previous one as if everything was fine and sorted. Just for avoidance of doubt, they have carried the works without authorisation and practically risked my entire extended warranty for no reason. Also the "Ramp agreed with this" wasn't down to them but me contacting RAMP and they agreeing as long as the damn diagnostic was sent to them to begin with. They kept my car for several weeks with no compensation on petrol, without a car several days (had to borrow someone's vehicle when possible). Best part is that originally I got a car for a few days as a courtesy, but it was later taken away from me because "I shouldn't have had it in the first place". Bear in mind they weren't even able to identify what was the original cause of the issue, so unsure what this non entitlement of a courtesy vehicle was based on. In the end, for the entire issue, they acted like it was a gift from them to give me a brand new cable (they damaged my old one regardless when testing it).
On the same day I finally collected the car, drove to a dealership and sold it straight away and it was one of the best experiences ever to finally be free of RRGs and Mazda's issues. I simply couldn't trust they have repaired the vehicle to a good standard, the same way they managed to screw up a recall on my vehicle and damage the whole thing in the first place.
Unsurprising, see a lot of review for RRG Stockport based on similar issues and complete lack of ownership for their own created problems. Also the tactic of "contact Mazda if you have an issue" is their way of saying they don't want to deal with you, and no one will reply to you from Mazda UK's end anyway.
Avoid like the absolute plague, even more if you have an EV as these folks have no clue whatsoever

Only one star as I can’t award zero…

Went in today (to RRG Skoda Bolton) to get a first MOT on my less than three year old/still under warranty Kodiaq Sportline. Asked for wiper blades to be replaced pre-MOT to ensure a clean no-advisory sweep on a premium SUV that still looks and feels new. Was told it has “passed MOT”, but checking Gov. uk shows a failed MOT issued for wiper blades not adequately clearing windscreen, followed by an immediate no-advisory pass. Pointed out that I couldn’t believe what I’d read and asked how that could have possibly occured. This was followed by the worst customer service I’ve ever experienced from service advisor “John”, who showed no empathy whatsoever and didn’t see any issue with what I’ve accurately reported above.

Would strongly advise going elsewhere if you value the MOT integrity/history of your vehicle.

Have escalated to Volkswagen Group UK and Matthew Bowden at Skoda.

DO NOT BUY A ŠKODA FROM HERE I GOT A BRAND NEW ŠKODA ENYAQ HAD IT A WEEK SOMETHING COME UP SAYING SOMEIS WRONG SO TOOK IT BACK THE NEXT DAY ROB ON SERVICE IS A GREAT EMPLOYEE GOR ŠKODA BUT THE ONLY ONE WAS TOLD NEED TO KEEP IT AT FIRST DIDNT REALLY KNOW WHAT WAS WRONG AND HAD TO SEEK ADVICE FROM HEAD OFFICE THEN WAS TOLD IT NEEDS A NEW FRONT MOTOR REMEMBER THIS IS A BRAND NEW CAR THEN THE PART DIDNT COME THEN IT DID THEN I WAS TOLD IT WIULD BE DO GOT THE CEO INVOLVED WAS TOLD BE READY TODAY GUESS WHAT NO ITS NOT THET HAVR PARKED MY CAR UP OUTSIDE IN THE CAR PARK BEEN NOW TOLD MIGHY BE NEXT WEEK BUT THEY SAY THAT MOST WEEKS ITS NOW BEEN NEARLY 4 WEEKS
SO DO NOT BUY FROM HERE YOU HAVE BEEN WARNED.

THIS IS TO THE MANAGEMENT HERE I WILL BE COMING UP TO THE GARAGE AND I WILL BE OUTSIDE TELLING NEW CUSTOMERS TO NOT BUY FROM YOU AND WILL EXPLAIN HOW IVE BEEN TREATED BY YOU SO I WILL SEE YOU GUYS SOON THIS IS FOR ŠKODA Rochdale

this company is based on just getting you to buy a car then dropping you like a ton weight
i spent £33,600 on a c hr sport and from picking it up i couldn’t use it for 5 days they found faults on the tyres and admitted it was done on there premises promised me to fix them ,then charged me £100 ,whilst of the road they cost me £56 in taxis and a logistical nightmare
PLEASE DO NOT BUY AT RRG TOYOTA STOCKPORT

Absolutely terrible experience with RRG Rochdale. I felt they couldn’t wait to sell me a 19 plate 3008 for a little over £14500, offered me extended warranty which I took out. Bought the car in July 2024.since then, back in 4 times! New timing belt after a month, then it was drinking oil like nobody’s business, back in for that, ended up needing a new rocker cover. Needed a mot but had developed a knocking on the engine. While in for the mot they discover a faulty flywheel. Took some pictures and a video to show the warranty people, only now, it transpires that they need to inspect it, but this time, to do the same thing, they want to charge me £690 to strip the engine down to assess it. Once assessed if it’s not covered by warranty then it’s a repair and up to £3000 bill!
What the f is the point of the warranty?
Went in to speak to the service manager, useless, offered no help or advice at all, “ these things happen” was his less than useful argument. Just over 7 months I’ve had that car, 4 times in the workshop and now this. Salesman knew he was selling me a pile of shite, can’t look at me now, service is pathetic, got the money of me, let’s make some more and we don’t care about the customer at all. If you are thinking of buying from these, RRG in Rochdale then seriously think twice! They will rip you off big time, the customer is definitely not king here, Sharks and thieves!

Let me start by saying if you are willing to spend your money then Toyota Bury will let you spend it. However, this is as helpful as it goes.
I had a Toyota Corolla I bought from this dealership. After 18 months I decided to sell it and a salesman at the garage assured me they would buy it and to bring it in.
The car was immaculate, low mileage and full service history (serviced at Toyota Bury).
I had a day off work and arrived at the garage, the salesman in question and the manager looked over the car and offered me an insulting 12k. They then went on to say “We shouldn’t do this but We Buy Any Car will offer you £500 more if you take it there”. Bear in mind I purchased the car and had it serviced at Toyota Bury.
I eventually sold the car 3 days later to a Toyota dealership 200 miles away who paid 1.5k more than these untrustworthy guys and came and collected for free.
If you want a Toyato from a dealership, do yourself a favour and stay well clear from these people.🤔

I have since had a conversation with the different manager on the telephone who was very sincere and acknowledged there was an issue on their part and I would suggest speaking to a Mr TP if you require a genuine positive experience.

Theyve become a rip off for prices on parts every time you go for parts they seem to put the prices up inflation down interest rates down cost of living crisis on whicj rhese dealers capitalise and overall my guess not long before toyota becomes just like vw bank rupt

Poor customer service, I contacted Bolton Skoda to obtain when the Elroq will be available and what model
the sales man immediately wanted all my details, when I said not it's just enquiry he just put the phone down.
Very rude in my books.