Red Rock Estate & Property Management Opiniones 

Diane was a great help in getting a long-standing query over the line.

Quick responses and great professional courtesy

Stacy Head at Red Rock has helped me on numerous occassions with prompt emails reassuring me with issues I have. She is apologetic if things are taking long to resolve and I find her communications professional and kind.

Stacy Head was very helpfull and extremly efficent, many thanks

She replied my question as soon as possible

I have a 2 bedroom apartment, and Red Rock handle the service charges and charges etc, to the I have been dealing with Tracey who has given me good service

Prompt email reply with all information I needed

Excellent service. I found Vicki at Red Rock Estate and Property Management extremely efficient, knowledgeable and helpful. Vicki has been prompt to answer any queries that were raised and she proved to be a great asset whilst we were working on a project in one of the blocks she manages.

I first called the contact number and Rracy received the call. As English is not my native language and I am 75 years old, I was deeply impressed by Tracy's patience. She understood my concern quickly and check and follow up immediately. That saves me to call a second time. We'll done, Tracy.

RR is always very efficient to deal with across all enquiries, whether that's invoicing or important communication regarding the property. The process is super straightforward! :)

I recently had a very positive interaction with Megan, who helped me stay on top of a due invoice through just a couple of quick emails - which is another example of how smooth the property management is 👏

Excellent service by Jane Messenger & Ania Staniszewska from Red Rock Estate & Property Management, 2 day turn around from making payment for our sales management pack to receiving it. Prompt replies to queries, definitely helps with speeding up the sale process of our home here in Aveley Village RM15. Thank you. Regards, Robin

Stacy Head was great, she helped resolve my payment issues and was very helpful!

Easy to contact the correct department.
My request was actioned swiftly and I was notified to confirm.

The most useless money grabbing company I have ever dealt with. In every aspect they have mismanaged our building. Big time fraudsters. Don’t listen to the positive reviews.

I had the most professional and efficient service from Beverley and her colleague following my call.
Thank you both

Avoid any building that is being "managed" by RR. Communication has been non-existent—emails are routinely ignored, and the staff seem to be on 'permanent leave.'

Most concerning is their demand for annual payments upfront, despite quarterly payments being the long-standing agreement. They have even admitted to having 'cash flow problems,' which makes their demand for more money upfront feel like a desperate grab rather than professional management. They are now applying late fees to us because we refuse to hand over a year's worth of money to a company that is clearly struggling.

We have repeatedly asked for the building accounts to see where our service charges are going, as the building itself is not being maintained. They refuse to show us anything. It feels like they are hiding the figures because they’ve been 'caught out.' If you are a freeholder or a resident, stay far away from this company."

Tracey Povey was swift to provide information that I needed and was considerate when dealing with my enquiry.

As a leaseholder in a property "managed" by Red Rock, the experience has been utterly abysmal from beginning to end. Budget for Service Charges seem to be more or less fabricated with little consistency year to year, except for the fact that they always go up, and there is a general lack of accountability for the management of the finances of the people pay for their services. There are many services that are hugely overpriced within the budget, with little evidence that the results are justified. When queried we get very little in terms of accountability or understanding.

Communication is atrocious, and rare. Our property manager (Kyle) has never been available when we've called in, and takes several emails and many weeks to get a simple response. When those responses are finally supplied they tend to ignore half the queries, and are often contradictory. Building-wide communication of important notices are almost never sent out, with residents more likely to get important information through the grapevine than from Red Rock themselves.

Demands for payment are always sent at late notice on a Friday afternoon/evening, or before annual leave, with again no communication about important recent changes to how the service charge can be paid (i.e. we've gone from monthly to quarterly to six monthly in the last year without any notice or communication until queried). The timing of this causes confusion & panic, and no response can be provided to urgent queries due to the calculated timing of the release.

Finally, Red Rock also adds harsh late payment fees to demands not met within their timescale, meanwhile Red Rock equally fails to meet every timeline and deadline put upon them by the residents. Complaints are brushed off without proper investigation and updates are rarely given.

If you are looking for a property manager that will improve the circumstances of your residents through careful budgeting and prompt, clear communication, then I'd wholeheartedly recommend that you avoid Red Rock.

Tracey Povey is a delight to speak with, very friendly, professional, polite and efficient. Thank you Tracey and Red Rick