Ruxley Manor Garden Centre Opiniones 

Web order - garden furniture and cover. We went with Ruxley based on price and availability and received a great service from start to finish. Initially spoke to someone in store re availability and then ordered online. Fast delivery with good comms. We experienced a mix up with the wrong cover being delivered but this was swapped over at the expense of Ruxley (delivery & collection). No complaints and would recommend based on our experience.

Lovely selection of plants, even though they didn’t have what I was looking for. But I have never known such unhelpful miserable staff in my life!!!! We also visited the cafe and the staff were abrupt and miserable there too!!

Do not order from this centre. They fail to resolve their failure to deliver items ordered. Their courier cancelled a delivery date and failed to turn up on a second date. In calls to the centre when answered staff have promised to resolve the matter but not done so as promised and they appear incapable of resolving this or giving a refund when requested due to their failure to deliver.

I needed some advice for a Jasmine plant which wasn't thriving.
The support and expert help I received was amazing. Extensive knowledge, experience and direction. I was given the right product, talked through dosage and correct diagnosis of iron deficiency.
Very impressed and grateful.
Thank you.

I have always thoroughly enjoyed my regular trips to Ruxley but it was seriously tainted yesterday by the overwhelming stench of fish as soon as you enter the main entrance into the fruit and veg area. I usually buy food in there and the main food area but couldn’t loiter due to the stench.
Sadly I won’t be returning unless I hear this issue (which staff tell me is a regular thing now due to the so called fresh fish….btw, fresh fish should NEVER smell)

Not a great experience. Looked up a well known brand of rose tonic online and learned Ruxley was only local supplier. Finally sent to the advice area in Ruxley where the lady said that it had been banned. I said are you sure? She rang yet another person for help. “Do we sell Uncle Roses… err what’s it called again?”. Not an expert. Makes things up. Useless. Better to close the advice area and be done with it.

We have just experienced the best customer service ever from Paul in the garden furniture department. He literally went out of his way to help us in purchasing a table and chairs that was on clearance, without pressure to buy it, explaining, with tips, how to put it together. Such a pleasant experience from a gentleman that knew what he was doing and in a professional manner. He is certainly an asset to your company.

No stars for this one. I purchased a large frost free pot in 2021. The pot has started to get frost damage. I phoned Ruxley Manor garden centre, to get a refund or replacement. They told me, that they only cover these pots for a year. Anything over that I have to go back to the maker of the pot. Very disappointed with after care from Ruxley. No signs up saying frost proof pots only covered for one year with them. So if it says frost proof, ask questions. And frost proof does not mean frost proof. Very misleading? Ruxley Manor.

Really like this centre.
Stopped by the butcher’s this week and needed to use the bathroom—what a disappointment. The toilets were out of order filthy and clearly hadn’t been repaired since Christmas when I was there last. To make things worse, I chipped a nail trying to flush the toilet! Considering how much money this place must make, it’s shocking they don’t maintain basic hygiene. Even the Christmas decorations this year were underwhelming. Very poor Overall. No managers around to report. Awful.

So overpriced! Bought my son a terrarium for Christmas and saw the exact same one in another local garden centre 25% cheaper (exact same brand etc). Will now boycott Ruxley out of principle. On a positive note, the ladies running the dining pods are fantastic!

When for breakfast what a mistake. food is not nice, and completely over priced. How can you possibly justify £6.49 for one sausage sandwich, absolutely disgusting. I was give too deep fried sausages in two pieces of white bread. Sausages were tasteless, bread had margarine on it haven't you heard of butter? Standards have definitely dropped with your establishment. I then went to the Christmas shop, if you are thinking of going please don't bother. Half the items are not priced, and what is, you need a bank loan for. You have become far to expensive and greedy Ruxley. I will not be coming back

Cafe disappointment
We went to the cafe situated inside ruxley manor and this was a huge let down.
Chicken and stuffing panini was barely warm, stuffing overflowing the bread and 3 minuscule pieces of chicken.
Chips were chewy and had a weird texture.
Honey and ginger cake had absolutely no flavour and felt like you were chewing on a Roman soldiers sandal.

I ordered some Christmas lights on the 3rd of December and was given a delivery date for the 9th. It was later pushed back for a not specified date. By the 12th I sent an email to enquire when they would be delivered, they answered saying that it was out of stock. They also said that they sent a voicemail on the 10th to let me know. I did not receive any voicemails, but in any case it was very late on the day. They surely knew their stock availability at the time of my order.
It’s unlikely that I will be able to find those lights elsewhere now.
I am rather annoyed

Always nice when you increase the cost to charities from £500 to £1495 for rink hire. I used to think that Ruxley was a key part to the community but now I know it's just about the money

I had taken my 3 children to their ice skating rink and my son who is autistic was taken off for speeding he was spoken to rude and when thw manager come he was very sarcastic and looked down on us like we was the problem when i asked him does hw have any expierance with special needs children and how to deal with them he laughed and replied no he was very unhelpful the only help we recieved was from the security guard who was also called who was kind and respectful would not recomend anyone to take their SEN children to ruxley manor

I ordered online and am absolutely 💯 impressed with the service. Constant updates, quick delivery and I absolutely love my product i will be ordering again soon and will definitely reccomend. Thankyou very much great service.

Took friend for afternoon tea in the outside pods, our waitress was exceptional, couldnt do enough for us ( unfortunatly cant remember her name) food excellent and had a cheeky shop afterwards x

Well we purchased a egg chair at over £500 turned up damaged I'm many areas as we opened it up it was just worse. We contacted store by phone twice to get some help and tp be honest that was a waste of time as they just couldn't care less. Emailed over pictures 5 days ago and still no reply I'm stuck with a chair for our mom's bday which has come and gone and now another 500 down buying a new chair from a proper garden centre who were more than helpful. Don't always look for a better deal on line it's just not worth it

What can I say about Kathy and her furniture team ? Outstanding service , friendly and knows her stuff. Mix up in our order !!!! And it was dealt with with in 24 hours , her boys came on a Sunday morning and sorted it all out. Top service , how can you get annoyed with service like that. And the food hall ? Wow !!!!! Well done

Not happy popped in store to purchase a BBQ pack as I received a voucher this was on Thursday, told they had no burgers, but they were due some in the next two days, so came back today Sunday to be told by the same person the BBQ pack sold out the Tuesday! Seems a ploy just to get you to shop in store, but this time they did have mince!