Saks Fifth Avenue Opiniones 

Absolutely appalling customer service .
Do not shop here !!!
Bought a dress very expensive and paid extra £££ for shipping to uk . It came screwed up in a tiny box . Customer services useless and will not refund without jumping through hoops .
NEVER EVER BUY FROM HERE .
😡😡

Bought a pair of dress boots from Saks Fifth Avenue. I tried them on, didn't like the way they fit and returned them. A few week later they returned them back to me saying they are in unsalable condition. They are crazy, the shoes are brand new, and they claim that a small scratch on the sole of the shoe makes them unsalable?! For all I know, they came that way. who looks at the bottom of a shoe. Customer service there was worthless. DO NOT BUY ANYTHING FROM THIS COMPANY.

I ordered 3 items on January 18th.
Today I received the message that all 3 items (!) of this order have been cancelled “due to stock availability”. I can still find all 3 items in my size in their online shop - ready to be bought, but at a higher price.

Whats that about?

So I can only guess: Apparently they did not want to honor their discounts (that I did not force on them!) amd rather opted to lie to their customers.

If this is the way Saks Fifth Ave honors their online promotions and resulting sales I do not want to be a customer here.

I will never shop at Sax 5th Ave again. I ordered a pair of Golden Goose tennis shoes for men in November 2024. After 2 weeks I contacted Sax customer service and the representative told me that she found my order and it was never processed. I reordered the shoes in December and received the shoes with 10 days of my reorder, December 23rd. The box was poorly wrapped, no invoice, the shoes had been clearly tied and untied numerous times. Scuffs and stains on both shoes. Clearly the shoes had been worn ( probably by a employee at Sax warehouse on stuffed back in the box when the order was placed). I immediately contacted Sax 5th Ave and spoke to a customer service representative. I was offered a 10% discount if I kept the shoes. Would anyone keep a $650 pair of used shoes?? I sent photos of the shoes and was sent a FEDEX label and sent the shoes back! The damaged return was received by Sax on January 6th. Still no refund! And billing begins with Affirm on January 23rd. I understand how retail works. I will never shop at Sax again. Neimans or Bloomington

They have 0 customer satisfaction. Shipped the wrong item, telling me to either drive 2 hours to the closest store, or find a FedEx location (30 minutes away) and return it for store credit. This is for a Versace shirt. Horrible customer service on high end items. Never shopping here again.

1 des 2 articles achetés manquant ou volé je ne sais pas puisque DHL a fait semblant de le dédouaner, et lors du remboursement, le paiement a été envoyé à un autre client. Très pénible, je n'achèterai plus en ligne.

almost 30 days no refund for a pair of jeans. wow I have never seen such a awful company in my life. i will never do business with these scum bags again.

FOURTH RATE COMPANY

AVOID> AVOID> AVOID

Getting a refund on a return item is a laborious process.

IN A WORD THEY ARE UNDERHANDED

Im appalled that a luxury company has this abysmal level of service. I ordered something that was supposed to be delivered a month ago! And Ive escalated the situation spoken with 2 supervisors and no one can assist me in resolving this issue. Its better to just speak to a robot since all they say is we will file a claim and you will need to wait 5-10 business days for a review of your situation. What in the world is that? You can see the package has not been delivered and that there is no longer even a date for delivery. I had to file for fraud and a claim with the BBB. Im never purchasing from them again and Im a loyal frequent customer.

Received correct merchandise on 11/22/2024, item was too big and was immediately shipped back on 11/23/2024. Saks received the return on 11/25/2024 and I have still not received my refund, its been 53 days!! I have filed 2 escalations and spoke with a supervisor and all they could tell me was "I'm very sorry, your return is still processing". PATHETIC. I filed a dispute and its now in Amex's hands. They are clearly holding the money hostage to gain as much interest as possible before they have no choice but to cave and issue the refund. It has to be borderline illegal and I hope cc companies get sick of disputes involving them and take them down!!

The worst customer service ever! It takes months to get a refund

Tried to buy an item and went thru the process 3 times of putting my credit card number in and just got sent back to my cart, so gave up. Received an email from Saks the next morning about item in my cart, so went back to it and the sale price was gone, now twice the price. Chatted with Saks online to attempt to get sale price, but nope, sale is over. Fortunately, Amazon has it for the sales price without the $9.99 shipping charge, but you would think Saks would make some attempt to make it right. Disappointed.

Never received my merchandise because they use FedEx (worst carrier ever!!!!) And they never like to do their job so they delivered all packages for my complex to the office on a weekend and they were stolen! Saks is making me wait a month JUST for a refund. My size it out, I bought the last item. I called and there is no kind of solution or store credit when this is such an inconvenience. Now I wait a month JUST to get my money back. A joke.

Update: after 'thorough review', they've denied my claim. Mind you, ALL of this is documented with FedEx. Terrible customer service!!!!!!!

Worst customer service experience. Please don’t buy from them. Staff I dealt with are useless and don’t read emails properly. Refund messed up. I think they make it so difficult in the hope that you’ll walk away and they can pocket your money!

Saks Fifth Avenue used to be one of the finest clothing stores. What happened to them!?! I ordered 2 items to be delivered to my address. First, Saks uses the worst delivery service ever, VEHO. Between the two of them, they sent my package to a totally wrong address and neither company would do anything about it. Then to make matters worse, after agreeing to credit me for the lost merchandise, which by now is sold out and cannot be replaced, over 3 weeks have passed and they have still not refunded my money to my account. Really low end service!!!

UPDATE: I had to place over 12 phone calls to Saks Fifth Avenue. I believe they were all being answered by people in other countries. They had very pat non-committal responses. The actual response, which was emailed in the middle of the night each time, was always something different. After 11 volleys, they denied my claim. I phoned back, demanded I speak to a manager, and documented each and every email, and call, and delivery photo of the package having been sent to the wrong address. It took 48 days and a lot of time and effort on my part, but I finally received my credit.
Fast forward several weeks and Saks parent company filed for bankruptcy for its Canadian stores. Could USA Saks be next? The Canadian stores' customers complained about the same bad customer service and the denied or super slow refunds.
Just my experience and my opinion.

Does not processed refund even after 30-days. Buyers beware! They will NOT refund you timely. Make you wait for “30 days” because it is the “policy”. Almost 2 months later, still nothing. How is this legal or justified? A big company acts like a huge scam.

The worst customer service with returns. I would never recommend this store. In today's technology how does it take a store over 30 days for a return.

I purchased a dress shirt FINAL SALE from Saks. They sent a tuxedo shirt, not a dress shirt, and then refused a return request when I pointed out that I had received the wrong shirt. The product listing photos clearly showed a model wearing a dress shirt and suit, not a tuxedo shirt.

I eventually opened a credit card dispute and Saks' response was that since I didn't return the item, they would not refund me... keep in mind that they were the ones who refused to allow me to return the item. According to Amex, now they were making an exception. Unfortunately, I had already donated the shirt to Salvation Army and I am now out $100. A note to others, even if an item is final sale, hold on to it!

What a disappointing excuse for a luxury retailer. Go to Nordstrom or Bloomingdale's instead and save yourself the trouble. Search NBC Los Angeles "Saks Fifth Avenue Refunds and Returns" for more about their horrible customer service.

I bought 2 beautiful gowns in different sizes to see which one fits better. Although they are beautiful, they did not fit properly. I returned them both the very next day and they received them the following day. It is now 30 days later and I STILL have not received my refund.
A very unresponsive agent said it that even after the 30 days, it will take another 10 days for the refund to post. This is totally UNACCEPTABLE. I have never seen such a horrible refund policy and I wish I would have looked here to see that ALL the reviews give Saks the lowest rating possible. I will NEVER order anything from them. Find out the company name of the item you want and order directly from the manufacturer. This place is awful.

it was a year ago at this time as was waiting for two dresses I had ordered from Saks to take with me to Peru. They never arrived and Saks blamed the shipper MAERGO and the shipper blamed Saks! It went on and on and on many emails & calls to Saks and at the end of the day I had to pay for two dresses I NEVER received. No one could prove they were delivered!! I was so frustrated and Disappointed with Saks and will never do business with them again after their atrocious lack support for a long- standing customer.