Saks Fifth Avenue Opiniones 

Polite, but very disappointing service. I had called about a coat and was told the medium I wanted was sold out. I had already tried the small size and was fine with it, but I wanted a little more room. Instead of proactively offering the small or another available size in the back, the associate seemed fixated on the sold-out medium and almost let me leave without helping me at all. There was clearly a solution, yet I had to insist just to get it, and they didn't even offer an additional discount on top of the 25% off for the inconvenience. It felt like she didn't really want me to have the coat, which was frustrating. Politeness is nice, but proactive, reliable service is what makes shopping a good experience-and it was lacking here. — SAM women’s outerwear dept.

Horrible. Will never buy from them again. Overseas telephone customer support rude. Made return extraordinarily difficult.

I bought a a pair of sneakers Roberto Cavalli. I know the stores are closing and they have a big sale. I was in the hurry and I believe in the ticket say 7 1/2 in the box to and I bought it. I don’t try because it was after work and I want to get to my house when I get home. I try and was too small. I can back to the store and I wanna change for another side and they tell me it was the final sales and they can do anything. They are very rude. They laugh on my face because I say I don’t want the shoes because they are not my sigh and it was 37 1/2. I have many European shoes I never I see half size so I need a size 38 .That’s why I believe they closing stores. They did a horrible customer care.

Horrible customer service at Saks. They are selling items in UK sizing on the US site and won’t exchange! Waste of money!! Will never shop there again

Blue Polo slacks sold as 32x32. I own another pair in green marked 32x30. Without trying them on, sent the blue pair to have the inseam altered to 30" like the green. Upon trying on the blue ones, the 32" waist didn't come close to fitting. The green 32" waist fit fine. I buttoned both pair identically without wearing and superimposed the blue pair over the green and there was clearly an inch more of overall waist fabric on the green ones. The blue ones were clearly marked wrong and now I'm stuck with them. Saks has been going downhill for years, selling seconds to customers and super-inflating the prices of everything. I hope American Express offloads them on their Platinum Card Benefit b/c Saks sucks. $115 for pants that I basically have to be anorexic to wear. Thanks Saks...hope Chapter 7 isn't far away....heard the newest CEO bailed after only a few weeks. Yeah, you got your act together.

I’m so disappointed about this store the item arrived wrinkle like someone else already worn it and drop it somewhere on the floor. No fold, no price tag? Saks Fifth Avenue I believe you can do better.

I purchased a pair of Dior sunglasses that were $490. I was super excited to receive them. The shipping was great! They got here quick in just three days! Unfortunately it looks like they just grabbed them off the shelve at a store. My $500 dollar sunglasses were used!! Very disappointing. The sunglasses themselves are amazing but I can’t believe they are used. VERY SAD CUSTOMER. I wish I could upload pictures of this.

The absolute worst customer service I have ever experienced! Do not order from them ever!!

I never received my order. the customer service representative was extremely rude and unhelpful and asked me if I wanted him waves magic wand. They will not send me a new item or issue a refund because FedEx claims they delivered it. However, my camera does not show FedEx delivering any package on that date and time. Even asked my neighbors to check their cameras and they said there was no truck in our court at that time. I even sent this evidence to Saks and they’re still not taking action with this issue. My next step is making a report to the BBB and filing a police report.

Illegal bait and switch and no support. I can see why their score is so low. They sent me a personalized offer for an item I'd been looking at, including instructions that I had to click through that email in order to redeem the coupon code. When I did, they tried to swap it out and say it wasn't valid, even though they're the ones that sent me the offer.

When I tried to contact support to get it rectified, they told me the terms of some other offer (not the one they sent me) were that I had to spend more money, and that they wouldn't be honoring the one they sent out. I've reported it to the BBB and am currently looking into whatever other regulatory agencies should be notified, since I'm pretty sure what they're doing is illegal.

If this is how poorly they're managed, no wonder they're going bankrupt

Refused to accept the return of a $1500 item, stating a new policy change that no longer issued returns from Australia, even though the policy clearly offered 30 day returns at the time of purchase (I had a screenshot of their returns policy as proof). Not to mention it took 7 weeks for the item to arrive. I have reported them to the ACCC and other government bodies.

Sorry to see them go. I buy mostly during the holidays but wish them the best after restructuring.

I ordered an item for me to not receive it and Saks’ tracking number not working on FedEx’s website. It was hard getting a hold of customer service by chat or text because it can take >30mins for you to get a response and if you don’t respond within 2 mins they “disconnect” and you have to start your story over. The customer service agent uses an alternative package tracking site and they claim it is marked as delivered. They gave me an order not delivered claim number that doesn’t work and hasn’t worked for 4 days. The second customer service agent’s solution for me is to keep waiting for a few more days for it to update. Considering shipping was not free, I am truly wondering what I am paying for. Every step has gone wrong and I feel very cheated of my money. Even if you have unlimited patience, they will find every way to exhaust it.

I am beyond frustrated and disgusted with this experience.

I ordered a coat and was sent the completely wrong product — not only a different item, but with a different delivery name and address. I called immediately to report the issue and open a case. Customer service assured me that all I needed to do was return the incorrect product and I would receive a full refund.

Because the original item never arrived and this was meant to be a Christmas gift, I had no choice but to reorder the coat.

I promptly returned the incorrect item, only to have it sent back to me as “rejected.” When I called again, I was told the same guidance as before — that the return should be accepted. Then, days later, I received an email stating they would not accept the return at all.

So to be clear: the company shipped the wrong item, required me to reorder an expensive product due to their error, and is now refusing to refund me for the mistake they made.

This is unacceptable, especially given the cost of the item and the clear documentation of the issue from day one. I am extremely disappointed and would not recommend ordering from this company based on their handling of a straightforward error.

Wow! I am shocked that such a high-end store will send back a return (was in my possession less than 48 hours) and claim vaguely that they do not accept my return, stating falsely that the item is either without tags, damaged, and/or worn. This item costs nearly 2K. I returned it due to size and ordered a SMALL, which I kept, yet here they are returning the Medium back to me, making FALSE claims -- and stealing my money. How do they get away with this??? They are truly criminals!! No wonder they are going "bankrupt."

Order placed on 12/28/25 (card charged on 12/31) for delivery to be received on 1/8/26. Per UPS tracking, shipping label was created on 12/31/25 and 9 days later on 1/9/26, package still hadn't been received by UPS. I called Saks customer support on 1/9 and they said they'd investigate with product vendor which was shipping the order. Vendor confirmed in call & email with me today that there was a problem with supplier and Saks was already informed the order was cancelled so they should've known this when I called them on 1/9. When I called SAks again today, they didn't know and refused to issue refund which I would like in the form of a gift card since this was ordered as a gift & applied my Amex Platinum benefit. They said I had to wait for investigation to be completed which could take another 5 business days even though, per my call with vendor, Saks was already informed of order cancellation and tracking shows package was never received by UPS. Since Saks was already informed of the order cancellation by vendor, they are wrongfully withholding my refund. The customer service rep on 1/9 said I could obtain full refund in the form of a gift card since UPS still hasn't received the package but today's rep refused. If they needed to verify order cancellation, I was able to get that info from vendor immediately by simply calling/emailing them today so I see no reason why Saks didn't have this info or couldn't obtain it while I was on the phone with them.

The worse, Saks failed to deliver my package and still charged me $900 or an item I never received, I submitted information making my case and they refused and still charged me. THIEVES and the worse

I placed an order for a product to be delivered internationally in December and, as it was taking so long to ship, I subsequently requested that it be cancelled. I was informed that orders cannot be cancelled once they have been placed, despite this not yet having been shipped. I therefore said that I would like to return it.
When the order arrived I went to the website to arrange the return and was met with a message saying that Saks no longer delivers internationally and that it would not accept international returns of orders previously placed. I am not even sure it is legal to change terms and conditions historically in this way so that it applies to orders already placed in good faith. It’s absolutely disgraceful behaviour from what I thought was a reputable company.

Worse than horrible I have shopped at the store for 20 years. I recently bought two dresses that were destroyed by the alterations department and I was refused a refund. I do not have the dresses in my possession. I left them at the store because the alterations were so horrible.

This is the Palm Beach Garden store. Do not shop there do not shop At Saks unless you want to lose your money.

Saks Fifth Avenue’s website is a total disaster. I’ve had more than enough of it. When I select “Men” and start filtering through options, the site constantly forgets I’m shopping for men’s items. I’ll select a designer like Loewe, and suddenly, I’m being shown women’s shoes, bags, and random stuff I have no interest in. How does this even happen?
The sorting and filtering features are an absolute joke. It’s so hard to narrow down what I’m looking for because it feels like the website just doesn't pay attention to the choices I’ve made. Nothing stays selected, and I end up wasting time scrolling through irrelevant items.
What’s even worse is the pricing. During the holidays, I went directly to the vendor websites like Orlebar Brown, and they were offering huge sales—50% off, no less. Meanwhile, Saks Fifth Avenue still had full-price items from those same vendors. If I can get the same product for way less somewhere else, why bother with Saks?
Honestly, this site needs serious upgrades. Better sorting, filtering, and a more user-friendly interface are long overdue. Until then, I’ll take my business elsewhere.