Saks Fifth Avenue Opiniones 

Saks is not accepting my return even though im well within the return period and the items are not a final sale item. I live in Orlando where we do not have a physical saks store to I order multiple sizes/styles of clothing to try and keep what I like. Saks is now refusing to accept the return and says im ineligible to return any items as I am flagged for returning too many items historically? If that is the case, shouldn't they be blocking me for new purchases - why allow me to purchase something and not allow me to return? Also, shouldn't they let the customer know that they have been flagged and they won't be able to return?

I recently made an in-store pickup purchase at Saks Fifth Avenue exceeding $225, specifically to qualify for a promotional fragrance sampler that was prominently advertised and included in my order confirmation. Upon pickup, the promotional item was not provided. Despite multiple attempts to resolve the issue with Saks customer service no resolution was offered.

This experience reflects poorly on the transparency and reliability of Saks’ promotional practices. For a retailer positioned as a luxury brand, I expected a much higher standard of customer care and accountability. I urge others to be cautious when relying on promotional offers, as they may not be honored even with valid proof.

Purchased a $59 sweater unaware that in addition to $9.95 shipping to me, it would cost the same to return it. I know of no other brand that charges shipping both ways. So a try on cost $20. That doesn't serve customers well -- especially since there are few Saks brick and mortar stores to return in person. I won't be shopping at Saks again.

OMG THEIR CUSTOMER SERVICE IT THE WORST! RUN FROM THIS COMPANY!..... CUSTOMER SERVICE ARE ALSO SO UNPROFESSIONAL.. DONT SOLVE ANY ISSUES, DONT KNOW HOW TO PROPERLY RESOLVE ISSUE... OMG DO THEY CLAIM TO BE HIGH END??? ITS THE LOWEST OF THE LOWEST ... because of this they lost customer.. Im not going to place orders with them again.... advise the same to everyone! Just returned items and wanted to exchange but because of Very Unhelpful customer service this will not happened and i decided not to re-order Anything at all!.... they just lost sales too.

Commande passée le 26/01/2025 et payée via le site Borderfree, débitée le 03/02 mais jamais reçu et plus de trace de commande sur Saks mais visible sur Borderfree "Statut de la commande: Approuvé / confirmé" mais "Articles pas encore expédiés"!! A fuir

Shame on you Saks Fifth Avenue. To charge me to return an order I made online. The nearest store to me is 1 1/2 hours in traffic. So I have no choice but to return by mail. You lost yourself a customer. Bloomingdale's and Nordstrom are closer to me, I will from now on buy from them. I will be spreading the word on your return policy. The next time I hear about Saks will be on the news of you closing all your stores because your going bankrupt.

Bought a Moncler cartigan, 2/23/25. Puffer $1495. The bottom started to unravel. So I chat messaged and got a NO RETURN after 30 days. Mind you today is 4/7/25. Such bad service. Nowhere on the App website is a phone number. Worst service EVER. LOOK, NORDSTROM AND NEIMAN MARCUS ARE SO MUCH BETTER. SO BAG SAKS AND PUT YOUR MONEY WHERE YOUR RESPECTED AND CARED FOR! I closed my account. I will take my money elsewhere and I spend a lot of $.

Horrible customer service. Bought $700 versace diaper bag which ripped a part within few months and nobody wants to take responsibilities. Versace has 2 years warranty but since it was purchase thru Saks they dont want to provide it. And Saks saying we just selling this item and our policy is 30 days… so now i have question,- are they selling real stuff or fake?! If versace provides 2 years, why you dont?! May be because this is not real versace???

Saks sells high end merchandise and then stands behind nothing. I ordered $300 worth of merchandise. They said it was delivered. I never received it. They said it was marked as delivered and I would have to call the police to report it stolen. Living in New York City, this would be completely futile. They refuse to refund me and are fighting with my credit card agency to insist they are not responsible. Truly the worst. I will not purchase from them again.

The worst customer service!! So stupid! I placed 3 items for pick up and one is ready the others are not.. they expect me to go over the there three times to pick up one item at a time, as they are ready or they get returned... that is SO STUPID!! Saks really sucks!!

horrible service with return!!!!!!! It take forever credir my account!!!! I hate you and never will buy from you !!!!

The online purchases have an automatic notification that doesn’t consider the east time or pacific time. The notifications are at any time like 3am or 4am and the items don’t arrive in boxes; just hard envelope but anyways I am satisfied with the items but the company should improve packaging and consider the time to notify. Thank you!

Couple issues. Online order did not apply $75 gift certificate, my credit card got charged in full. The order is not linked to my account. The email confirmation provided a link to manage the order, but no order history is there. I contacted Saks to correct the issues, answer "can't help you". Order placed 3/16/2025, contacted Saks 3/23/25.

Why is Saks Fifth Avenue website, order process, ship times, tracking all so terrible? Customer Service is TERRIBLE, the worst, I pay 1-2 day express shipping for $25 on an order...2 or 3 or 4 or 5 or 6 days go by, I finally call or chat, the agent has no idea why, and their favorite reply is, "This is coming from an outside vendor, we can't control their ship times." Well then why the hell did you offer 1-2 day shipping for $25 on these items? EVERY SINGLE ORDER

Ordered online on March 10, 2025 & on online page, checked the box to require delivery signature which was confirmed via email sent by Saks. Also contacted Ontrac who confirmed Saks did not request delivery signature yet refused to hold package & delivered it outside of building on March 14 & not inside the building so the package was stolen. Saks refused to be responsible for this $1K+ order since it showed delivered.

I have been a long time customer of Saks fifth Avenue. DO NOT, I REPEAT DO NOT EVER BUY ANY JEWELRY from this store. I purchased a diamond and gold bracelet which looked absolutely lovely online. Initially, it was a little out of my price range and then suddenly it was on sale. I knew the moment I opened the box it would never fit. Maybe on the wrist of a five-year-old! I immediately put it back in the box and call Customer Service for a return label . They returned it to me and said that I had damaged it. Well, that’s entirely untrue because I never wore it. I see the bracelet is now still on sale and I’m not surprised. Be very careful.

I bought a $900 dress on line from saks - I called and spoke to an agent to order it - I asked if alterations were included - specifically hemming- the agent assured me that was included/ when the dress arrived I went to my local saks to get it hemmed - and was presented with a bill for $123 / I told them the agent I spoke to told me hemming was included - they told me hemming the lining was included- because it was done simply on a machine- but hemming the dress/ would take hand work / and that had to be paid for/ I expect the person who does alterations to be paid - but I thought Saks - who on their website says they do hemming would pay their employees for the service they say they offer/ the person at the store was condescending and said I shouldn’t believe what someone over the phone told me / WHAT- I’m a fool for believing what an employee from SAKS hannahs hair me???? So disappointed

Rejected my return after a month+ of silence saying I had worn the shoes when I had not, considering they don't fit at all. Then, they also said that I had missed the return window by a few days (exactly 5, not like it was weeks) so there was nothing they could do. It was also over the holidays, yet they made no exceptions for gifts, and didn't include holidays or closed business days in their strict 30 day window. And apparently, life circumstances also mean nothing to them. If I couldn't return the item because I was dealing with other important items, I then still would have had to have found time to contact them through their terrible customer service paths. Escalating did nothing. They don't care about customers and said I had to keep shoes that don't fit and eat the $700 cost of them. But, they can take over 30 days to process returns and be silent about the outcome until a package with your rejected return arrives back at your house 6 weeks later.

I have been trying to get my refund back for over a month now. This is the worst experience that I have ever delft with in regards to online shopping. I have spoken with 9 overseas employees and 3 overseas managers. All of them said I would be getting my money back and that still has not happened. I have spent 20,000 dollars with sacks over the last two years and I can't believe this is the way I am being treated. I have spent 10 hours on the phone just trying to get my money back. After reading what many others are saying online it appears sacks is stealing from their customers. This used to be a great company that I trusted!! So Sad!!!

I ordered a set of mugs and they arrived broken. I had to send them pictures twice after they claimed they didn't see them the first time. After months of being told that I would be issued a refund, Saks has decided that the mugs weren't broken enough and they will not issue a refund. The treatment I have received from Sak's customer service is shocking. I thought I was the only one until I read the other reviews.