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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Waited over 2 months for delivery with no contact unless I contacted them for an update. 4 of the boards I needed were chipped as they opened and sent me half of a pack so were loose during transporta... Ver más

Valorada con 5 estrellas sobre 5

We've used them since 2017, and again in 2021 & 2024 and done all the downstairs laminate with them without a hitch. Good price and packages arrive safety, and the one hitch we had was fixed super qui... Ver más

Valorada con 5 estrellas sobre 5

Great company. Called me to confirm when my flooring would be delivered. It arrived 2 days later.

Valorada con 5 estrellas sobre 5

Finally found someone who delivers to the highlands and island for a reasonable price! Floor came quickly and unloaded with easy access. Delivery driver was really friendly! Will be recommending to... Ver más

Información sobre la empresa

  1. Proveedor de suelos de madera y laminados
  2. también en la categoría
  3. Tienda de pisos
  4. Tienda para la reforma del hogar

Escrito por la empresa

We are one of the largest discount flooring retailers in the UK. Laminate Flooring, Engineered Flooring, Solid Wood Flooring, Vinyl. We are also one of the UK's leading retailers in 3D wall panels.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

525 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

Todas las opiniones

(525)

10 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

In trade 30 yrs worst company ever

Monday Originally went to website that said was in stock in London rd branch, as I was in the east end I placed order and was on my way to collect when I got a phone call to tell me it would be in the following week. I then went on to the website and booked next day delivery. Another phone call they couldn’t do next day delivery it would be the day after. I had a customer waiting and a full diary in the run up to Christmas. Wednesday phoned at 1500 to say nothing had arrived, I had changed family arrangements to be able to get my customer sorted out but no delivery came, around 1630 I got a phone call saying the driver was delayed but it would either be very late or the next day. Thursday tried to move jobs forward to give me time to fit, finally arrived at 1500, with split packaging. Customer was not available then. Finally got round to getting the job done three weeks late, I could not charge the customer due to the disruption. Paid extra for next day delivery, no one has came back to me to offer any support discount compensation. Complete waste of space.

12 de noviembre de 2024
Valorada con 1 estrellas sobre 5

Flooring was weeks late beading got…

Flooring was weeks late beading got delivered a week after flooring had to cancel the floor fitter twice phoned company not even a small discount for all the hassle bad company to deal with do yourself a favour stay away and go elsewhere

6 de noviembre de 2024
Valorada con 5 estrellas sobre 5

Ordering more

We ordered laminate flooring for one room and because we thought it was very good quality and easy to fit we ordered for another room.
The delivery was perfect and I think everything was good value for money.
We ordered Kronotex Mammut Plus flooring .

30 de octubre de 2024
Valorada con 1 estrellas sobre 5

25% 1 star for a reason

25% of reviews for the company are 1 star and clearly for a reason. Ordered the floor specifically from them as they offered next day delivery at the cost of £49.99

The sent me an email saying my order had been shipped and 10 minutes later called me to they wouldn't be able to deliver it on time (it would be 3 days later) and offered me £10 refund lol.
Weirdly the lady who spoke to me had a man coaching her through every word... so strange.

Also some the product pictures on their website are of the lowest quality, very hard to see the products.

Wouldn't order from them again

Edit following reply, I think more importantly is the fact you are yet to refund my money… it’s been 13 days

7 de noviembre de 2024
Opinión espontánea
Logotipo de Sale Flooring Direct

Respuesta de Sale Flooring Direct

Hiya, We do offer a next day delivery service, for products which are in stock. We do state on our Ts & Cs which have been agreed to that "Every effort will be made to ensure that all items shown are in stock. We offer no guarantee of availability" We called you in the first instance we could to let you know the delay would be 2/3 days in receiving your goods, the refund was offered at a standard weekday rate, as our standard weekday delivery is £39.99 which is 3-5 delivery timescale,Which is the difference to what you had paid for & the service you would have received. The shipment email is automatic, We can only apologise for any confusion.

we will pass on your feedback regarding the product pictures however we do also advise - "The colour likeness of products in the images on this site may vary due to limitations of camera settings, lighting, browser software and monitor/screen settings. We recommend all customers order a sample before placing an order"

We had informed you at the time of cancellation & through email this would take up to 10 working days to be processed, We are still within the refund period for processing. Your refund is currently through the process.

Thank you,

Valorada con 5 estrellas sobre 5

Very good floor looks good

Very good floor looks nice.
Communication about delivery needs improvement no date or time was assigned and the day I called to check the driver was half hour away from the house no one thought to mention that day was the delivery.

7 de octubre de 2024
Logotipo de Sale Flooring Direct

Respuesta de Sale Flooring Direct

Thank you for your review, We will be sure to pass on your feedback to our courier!

Valorada con 1 estrellas sobre 5

Been asking to send back the flooring…

Ordered next day delivery stayed in all day didn’t leave house and I missed it witch was rubbish as my dog would have barked at any slight noise and then didn’t get what I needed so phoned and emailed asking to send it back as it’s not enough for where I need it hasnt even been opened off the pallet from been delivered bathe lady that answered phone was useless and rude didn’t help at all wouldnt help sort a rerun out I was nothing but polite even said blame me but id etha need more floor or to send this back and she said still put phone down on me so still have flooring I can’t do nothing with

22 de octubre de 2024
Logotipo de Sale Flooring Direct

Respuesta de Sale Flooring Direct

Hiya, Thank you for your review. I believe a returns form was sent when it was first requested, We are truly apologetic for the way you feel you have been treated, we have a policy in place for our customers to arrange the unwanted goods.

Thank you,

Valorada con 5 estrellas sobre 5

Second time I have ordered…

For the second time I have ordered flooring from you - on this occasion I had to make sure a delivery was not made on a certain day and so I spoke to the customer service dept who arrange a specific day to suit which was fantastic- as before fantastic flooring ! Would recommend to anyone looking for flooring!

21 de octubre de 2024
Logotipo de Sale Flooring Direct

Respuesta de Sale Flooring Direct

Thank you so much for your positive review!

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