Sanaulla Store Opiniones 

227
•
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

I mostly had a great experience but this time I’m disappointed with two things 1. After ordering the items I was informed later with regrets, via email, that those items were no more available... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered two dresses on July and one in October..Both experiences were good..I ordered zarif net and Xenia formal on July..In October ordered Imrozia chiffon dress...very good quality original brand... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

100% original article, great service ! Sanaullastore's online page is so hassle free- literally just go in, search dress , select stitched, and put in ur address nd make easy payment ( I live in UK).... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Timely Customer care service & On Time delivery of order is the Best Experience from Sanaulla.Staff Effort & team work is appreciated bcoz without it no business finds Success. InshaAllah i will shop... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa

Escrito por la empresa

Sanaulla Store Online offers the largest range of Pakistani original branded designers clothing, having complete range of lawn, embroidered & printed dresses in chiffon, cotton, khaddar, linen & jacquard fabrics. Also provide stitching services.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

227 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 37% de las opiniones negativas

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4,1

Todas las opiniones

(227)

29 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Bht Ganda experience tha 2nd time Kpry…

Bht Ganda experience tha 2nd time Kpry order kiye dono time fitting kharab or jo suit picture main dikhaya jata Uski stitching different hoti email ka koi jawab ni ata msg karo to exact jawab ni ata ghatiya Customer service ha Eid kharab kar li many apni sanaullah sy Kpry order kar ky

21 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I am disappointed with there service

I am disappointed with there service
They are unable to deliver on time plus now they charged dresses and when they are unable to deliver on time not refund my money I had to file claim through my credit card for that suit . And they don’t pickup calls and not replying messages on time which is more frustrating .

1 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had a great experience shopping from…

I had a great experience shopping from this clothing page. The delivery is impressively fast, even for international orders, which is a huge plus. The stitching quality is excellent—exactly like the catalog pictures, so you really get what you see. On top of that, the stitching prices are very reasonable and affordable. Their customer service is also very polite and helpful. Highly recommended for anyone looking for quality outfits with reliable service!

14 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Sh*t service

They said parcel is estimated to be posted 20th Feb... they didnt complete stitching til 10th march. Not only that they charged $159 dollars for a small parcel only for me to be charged with customs on top of this! The items in the parcel didnt even cost as much as that! Customer service is terrible as they just stop replying when they know they are at fault. Also we will not get the parcel in time for eid so not worth it at all

16 de marzo de 2026
Opinión espontánea
Logotipo de Sanaulla Store

Respuesta de Sanaulla Store

Hi. Ms. Uzma,

Thank you for your feedback, and we sincerely apologize for the inconvenience caused.

We regret the delay in stitching your order and understand how disappointing this is, especially with Eid approaching. While we aim to meet all timelines, delays can occur due to production and quality checks.

Shipping charges are based on courier rates, weight, and destination. Please note that customs duties are set by your country’s authorities and are not included in our charges.

We’re also sorry to hear about your experience with our customer support. This is not the standard we aim for, and we will address this internally.

Your feedback is truly valued, and we hope to serve you better in the future.

Valorada con 1 estrellas sobre 5

Didn’t get my refund of almost 22,000 pars

I paced an order on 9/16/25 .Order was placed for 7 complete outfit . I only received one outfit . They emailed me on 10.3.25 , that they refunded my money for items which was not sent in parcel , no notification that they didn’t have it . According to the email balance money was refunded as store credits, with out asking me if I want store credit or refund back to my bank account . I can’t see my store credit or order history on their web site .customer service is horrible.I will never trust sanaullah store again

8 de septiembre de 2025
Opinión espontánea
Logotipo de Sanaulla Store

Respuesta de Sanaulla Store

Dear Ms. Nayyara,

Thank you for your feedback. Please note that our last email sent on the 8th of November clearly mentions that

"If you do not wish to use the store credit, we can refund the amount to your original payment method. Please let us know your preference, and we will process it accordingly."

We have still not received any response to that email requesting further information or action.

Valorada con 3 estrellas sobre 5

Wrong description & availability

I mostly had a great experience but this time I’m disappointed with two things
1. After ordering the items I was informed later with regrets, via email, that those items were no more available
2.All 4 of my chosen Lakhaney unstitched suits were described as “Embroidered collection” & that’s why I paid the higher cost. But unfortunately not only they were completely printed but had not embroidered additions given. I demand my price compensation for paying higher bcx of embroidered description

24 de junio de 2025
Opinión espontánea
Logotipo de Sanaulla Store

Respuesta de Sanaulla Store

Dear Ms. Farva,

Thank you for sharing your feedback. We’re glad to know you’ve mostly had a great experience with us, and we’re genuinely sorry that this time fell short of expectations.

Regarding the unavailability of certain items, due to high demand and real-time stock updates, some articles sell out quickly and become unavailable before we can update listings. We always try to notify our customers as soon as possible and offer alternatives or refunds where needed.

As for the Lakhany suits,if the suits you received do not match the description and contain no embroidery at all, we completely understand your concern.

We request you to share your order number with us so we may reach out to you with the resolution.

Valorada con 1 estrellas sobre 5

Extremely late delivery with missing items & poor customer services

Sarah Asghar in online department did miscommitment. Poor customer services. Draging company’s reputation down. After waiting for 45 days, she DID NOT BOTHER TO INFORM MISSING ITEM, and dispatched remaining, giving lame excuse on inquiry later that item arrived late from vendor. I verified from vendor, who told me. Sanaullah sent us order very late. Sarah Asghar is unable to handle complaints. Items delivered extremely late. I will never recommend to buy or trust staff of Sanaullah. My order price was 250,000pkr approx, but staff give a damn to customers.

25 de mayo de 2025
Opinión espontánea
Logotipo de Sanaulla Store

Respuesta de Sanaulla Store

Hi, we're truly sorry for the inconvenience. As per details shared via email, during inspection, we found the vendor had sent the wrong coat. The correct one was in another city and would’ve delayed your order further.

To avoid this, we dispatched the rest and refunded the cost amount. We agree you should’ve been informed sooner and sincerely apologize for the miscommunication.

We appreciate your feedback and will make sure it’s addressed with the relevant team. Please be assured, this is not the level of service we aim to provide and we are taking steps to ensure better transparency and communication moving forward.

Valorada con 5 estrellas sobre 5

I'm so happy

I'm so happy. I received my order so quickly and my all dresses are the best .perfect stitching and best quality

26 de mayo de 2025
Opinión espontánea
Logotipo de Sanaulla Store

Respuesta de Sanaulla Store

We are glad to make you happy! :)

Valorada con 4 estrellas sobre 5

Good material

Finally sorted my problem out!! Good quality material

1 de abril de 2025
Opinión espontánea
Logotipo de Sanaulla Store

Respuesta de Sanaulla Store

Ms. Nosheen, we are truly sorry for the inconvenience you faced. While we would like to clarify that both skirts in your order were stitched correctly, we do understand that different tailors may follow slightly different styles for shararas, and this seems to be the case here.

Had we been informed earlier about your style preference, we would have ensured the stitching matched your expectations.

That said, your satisfaction is extremely important to us. Therefore, we are arranging a new sharara to be stitched as per the reference image shared via email. Kindly reply to that so we may arrange it without delays.

Valorada con 5 estrellas sobre 5

Wonderful experience, beautiful dress

I am a larger woman and find it hard to get clothing that fits, especially mail order. But Sanaulla Store went above and beyond to help me. I needed help with measurements and the great people at Sanaulla Store were very patient with me. They communicated with me several times to make sure that my dress was made to fit me exactly right. The price was very reasonable and the delivery was quick. The dress is beautiful and well made. I highly recommend their store.

1 de mayo de 2025
Opinión espontánea
Logotipo de Sanaulla Store

Respuesta de Sanaulla Store

Thank you so much for your kind words :)

Valorada con 5 estrellas sobre 5

Great customer service and stitching

Great customer service. Always kept in touch. Orderd a stitched suit first time and i was amazed by the stitching quality and fitting was perfect. Receuved my order to the uk in 2 weeks of placing it.
Will definately be ordering again.😊👌

14 de mayo de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great stitching

Great stitching, very professional. Just need to have more items on stock, a lot of items run out of stock in a short period of time.

9 de mayo de 2025
Opinión espontánea

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