Having posted twice on Scalextric's own website about quality and description of one of their latest released cars, namely "C4495 Ford GT40 - BOAC 500 1968 - Drury / Holland" Both posts have been... Ver más
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Customer service there isn’t one, had scalextric sets growing up and the same for my oldest boy just got a 360 drift set with the mustangs.only only one side of the track worked the Cars stop and star... Ver más
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Not bad ordering direct from Scalextric but wish their online shop had much more items ie cars etc then they sell in the Hobby shops.
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Serious Quality Control Problems — Very Disappointing I received the Scalextric Bathurst Legends set as a Christmas gift a couple of years ago and only set it up recently. Unfortunately, b... Ver más
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Información sobre la empresa
Escrito por la empresa
World-renowned manufacturer of slot cars, Scalextric has been bringing the thrill of racing to homes for generations.
Información de contacto
Reino Unido
- www.scalextric.com
2,2
Malo
21 opiniones
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Scalextric Poor Customer Service Experience
I recently bought a Scalextric ARC PRO Powerbase which arrived damaged. I purchased it from a reputable 3rd party high street shop, not direct from Scalextric but please bear with me because the problem is with Scalextric, not the 3rd party trader. The shop I bought it from contacted Scalextric on my behalf. Scalextric refused to provide a replacement or refund me stating that the damage must have been caused by the buyer. Scalextric came to this conclusion based on 2 photos that I sent, they never requested that it was returned for a full inspection to be undertaken. I felt sorry for the 3rd party trader who provided me with a full refund without question.
The problem with the item is that the socket to accept the transformer plug was misaligned meaning that I could not plug the transformer into port one of the powerbase. Scalextric said that I must have forced it. The item it was out of the packet for circa 2 minutes before I identified the problem. I have been putting plugs into sockets for about 50 years of my life and have never before caused damage to one. I know when something is being forced or not and this certainly wasn't forced. It would beg the question if the design is fit for purpose if Scalextric think that it's possible to cause damage by inserting a plug.
It appears that Scalextric take the approach that the customer is always wrong. I have bought Scalextric all my life and have never before had cause to request a replacement item or make a complaint. The response from Scalextric was disappointing to say the least.
17 de enero de 2024
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