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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I do not normally write reviews but following my experience recently with Scamp & Dude with regards to returning an item I had to. This process was made very simple and supported throughout by the... Ver más

Valorada con 3 estrellas sobre 5

I’ve sent back my last few orders as the quality and sizing hasn’t been great. I ordered a shirt which arrived with the stitching already coming away and a dress that was way too short. It’s expensive... Ver más

Valorada con 5 estrellas sobre 5

Highly recommend the dresses, designs are unique and always get loads of compliments. Quite flattering on women of any shape and size. They’re slowly becoming my number one choice of dresses but I als... Ver más

Valorada con 5 estrellas sobre 5

We bought some clothes from Scamp and Dude for my son and honestly, the quality and designs are amazing - really unique pieces you don't see anywhere else. He loves them. We did run into a few si... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa para mujeres
  2. Tienda de ropa

Escrito por la empresa

Famous for its superpower infused leopard and lightning bolt loungewear and vibrant designs, Scamp & Dude is a British purpose led brand with a huge heart.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

517 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 90% de las opiniones negativas

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4,4

Todas las opiniones

(517)

72 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great customer service

I ordered a jacket yesterday and needed to upgrade delivery to next day. Customer service were brilliant and have upgraded delivery free of charge for me. I’m looking forward to receiving my jacket very soon.

22 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Never had better Customer Service!

Never had better Customer Service than I have with Scamp and Dude! ⚡️
I ❤️ their clothes - from posh frocks to comfy lounge wear to PJs ….. and even my mugs!
It is rare that I have to contact Customer Service but whenever I do they are GREAT!
Yesterday I placed a big order aiming to use my birthday gift vouchers but pressed pay by accident (knew hubby would divorce me) but Heather sorted it all out this morning so as not to spoil our 25th wedding anniversary ❤️.
Amazing brand with staff who really care!

14 de abril de 2025
Opinión espontánea
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Respuesta de Scamp & Dude

Thank you so much for your feedback, it means so much to us and we hope you had an amazing time xxx

Valorada con 2 estrellas sobre 5

Poor return policy

I purchased an item which did not fit and was shocked at their return process.
For a relatively expensive company no free returns label! Come on guys get with the gang, so few clothing companies now that don’t cover return costs.
Will definitely put me off of buying from them again.

11 de abril de 2025
Opinión espontánea
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Respuesta de Scamp & Dude

Thank you for taking the time to share your feedback, we are an independent brand who use a third party fulfilment company to pick, pack and ship all of our orders, they also charge us to process every item that is returned to us. For this reason we sadly are unable to offer free returns and we don't feel comfortable hiding costs like this inside the cost of our items. We do offer free delivery on all orders over £125 xxx

Valorada con 5 estrellas sobre 5

Wow, amazing customer service

Wow, wow! Amazing customer service. Had a dress that arrived that was the wrong size and they were so helpful and within 2 days I had a replacement that fits perfectly

12 de abril de 2025
Opinión espontánea
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Respuesta de Scamp & Dude

Thank you so much for your feedback, it means so much to us x

Valorada con 5 estrellas sobre 5

Absolutely blown away by the first…

Absolutely blown away by the first class customer service. Super helpful quick to sort. And love the gorgeous prints and clothing - thank you so much Jacquie

21 de marzo de 2025
Opinión espontánea
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Respuesta de Scamp & Dude

Thank you so much for taking your time to share your experience and we are so happy you love your new goodies!x

Valorada con 5 estrellas sobre 5

Excellent customer service, beautiful, comfortable clothes

The customer service ladies are always amazing. Their response times are very quick and they are always able to resolve any queries or handle any requests. I love the clothes; the sweatshirts and hoodies are the softest cotton and the dresses always make me feel amazing

17 de marzo de 2025
Opinión espontánea
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Respuesta de Scamp & Dude

Thank you so much for your amazing feedback, they are the best! x

Valorada con 5 estrellas sobre 5

Love Scamp and Dude

Love Scamp and Dude!
Ordered a couple of things from them now and always happy.
Normally order online but wanted to check sizing so rang up and spoke to Debbie in customer services who was friendly and super helpful 😊

4 de marzo de 2025
Opinión espontánea
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Respuesta de Scamp & Dude

Thank you so much for taking the time to share you experience, we are always here to help xx

Valorada con 5 estrellas sobre 5

Special shout out to Vicky in customer…

Special shout out to Vicky in customer services! I recently ordered the parka as it was on offer over the weekend, I wanted to delay delivery by a few days as I didn’t want it arriving while I was away on holiday. Vicky sorted this for me, ensuring I saved via the offer and the coat arrived on my return. My 6th purchase, always good quality, love the ethos of this company, the charity partnerships they work with and the friendly, reliable service.

2 de marzo de 2025
Opinión espontánea
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Respuesta de Scamp & Dude

Thank you so much for sharing your experience! They are a fab team and so happy to hear Vicky helped get you your new goodies in time for a fab holiday x

Valorada con 5 estrellas sobre 5

scamp and dude is my favourite clothes…

scamp and dude is my favourite clothes shop. delivery always good when buying online. products are great quality and flattering styles. i bought a dress and t shirt recently in brighton store and the assistant was lovely and friendly. the ladies in battersea store were too. please open a store near me in portsmouth!

1 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love this company's clothing!

What can I say! The quality of the clothes is amazing. I love the fit guide on the website so you have an idea on sizing if you want it to be a bit bigger or baggy etc.
I have had so many compliments on the clothes when I have had them on. I live in the tracksuits when I am at home, flying, travelling, they are so comfy. I love what the brand stands for too and I will definitely be buying more 💗⚡

13 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing!

A friend of mine recommended Scamp & Dude to me, hadn't really heard of them but LOVED the items she has been wearing. Visited the Cheshire Oaks outlet and what an experience, so sad to see this is shutting but am planning a visit to the Marlow store for a weekend away. Great choice, great quality, sizing was great, couldn't recommend enough. The staff were also extremely helpful and polite and welcomed me to the duding world! xx

8 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Purchased the leopard print dress

Purchased the leopard print dress. First purchase and likely to be the last. Odd sizing … elastic very tight on sleeves compared to dress size. Material looked cheap and overpriced. Not very flattering ….
Sent two items in error then had to separately deal with return of both.
Had to call customer service 4 days after item was returned to chase refund. Customer service was polite and assured me refund will be processed however 7 days later after return and STILL waiting on refund ! Not ideal.
A lot of hassle and very time consuming.

13 de marzo de 2025
Opinión espontánea
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Respuesta de Scamp & Dude

We are so sorry to hear this dress didn't work for you, we try and ensure our size guides represent as much detail as possible to help with fit and sizing but we will pass this feedback on. We are also sorry to hear about the fabric of the item, we use ecovero which is a sustainable viscose with the lowest environmental impact. The viscose fibres have been obtained from sustainable wood and pulp and come from certified and controlled sources. We can see that the team did reach out informing you of an IT issue with your order and issued instructions on how to return the duplicate order as hassle free as possible and again we apologise for this issue. We can also see that a full refund was issued to you within the stated current return lead time. Thank you for your feedback and again sorry to hear your experience wasn't the usual customer experience, we really do listen to our customers and try our best to keep you updated with any issues x

Valorada con 5 estrellas sobre 5

Buy with confidence and embrace the joy of S&D clothing

I honestly could not fault Scamp and Dude in terms of the quality of their clothing or the customer services if you have an issue. The clothes are well made (sometimes the sizing can be a little generous) but if you have any issue’s whatsoever they are resolved promptly and with no quibble by their excellent customer service team. Buy with confidence and embrace the joy they this clothing brand provides.

1 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing quality & fast delivery: Neon Pink Organic Cotton…

I purchased Neon Pink Organic Cotton Quilted Lightning Bolt Oversized Bomber Jacket from Scamp & Dude. I love the quality of the jacket!! 💖 The communication was extremely smooth as well, they answered my questions in minutes via email after my purchase. When it comes to delivery, honestly I was expecting it to take at least a week or two to arrive, considering it was international shipping from the UK to The Netherlands. Surprisingly I was well informed about the delivery schedule, and it took only two days! I am so happy with my purchase.

6 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

My first time using this company.
Unfortunately there was an issue with one of my items…
Deb at customer services dealt with the problem swiftly
Thank you

4 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic Customer Service

I love the dress that I ordered from Scamp & Dude, it’s very flattering for a lady in her 50’s. I did have an issue with delivery but I cannot thank the customer service team enough for their help and quick response to resolve the problem.

24 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I bought a Sleep Buddy for a family…

I bought a Sleep Buddy for a family member and I contacted customer service first to ask for some advise and they were absolutely fantastic. Real human feel to this brand and like they care about you as an individual. Thank you so much S&D, keep it up! x

20 de enero de 2025
Valorada con 5 estrellas sobre 5

From start to finish Scamp &Dude were…

From start to finish Scamp &Dude were fabulous - I ordered a dress but with it arrived wasn't quite right. I opted for a gift card as knew I wanted to order another . Time was against me and after contacting them we agreed to change to a refund and ordered another dress and they refunded the postage
Nothing is too much trouble. The dress was perfect!

21 de febrero de 2025
Opinión espontánea

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