Received an item and didn’t realise faulty until 2 months later due to being birthday present. Sent over videos & pictures of the fault & Nicola was more than helpful & offered a replacement or refund... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Brilliant customer service after receiving a faulty item, Nicola couldn't have done more to resolve the issue so quickly for us. Despite not being able to replace the exact item Nicola was able to o... Ver más
La empresa ha respondido
Terrible company - sent defective sorting toy where the lid just slides off with the smallest of movements and everything falls out. Not a high cost item but they refuse to respond to requests for a... Ver más
La empresa ha respondido
Absolutely love Scandiborn! We have bought multiple items including bedroom furniture from here. Definitely our go to website for any baby/toddler items including toys and gift ideas. Such beautiful p... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda para bebés
- Tienda de muebles para dormitorio
- Tienda de mobiliario infantil
- Tienda de juguetes para niños
- Proveedor de accesorios para muebles
- Tienda de muebles
Escrito por la empresa
Scandiborn is a store specialising in luxury, Modern, Scandinavian Nursery decor and Children’s Furniture. Back in 2015 we were living in the beautiful Peak District, excited to be expecting our first child. We began the search for beautiful Scandinavian inspired nursery decor and baby accessories for our new arrival. But we struggled to source the products we dreamed of for our family.... a little idea was born along with our son Harry - the inspiration behind our brand. Today, we are truly proud of the inspiring marketplace we have created. Bringing together a trusted community of carefully sourced unique brands and artisans. From pregnancy essentials, beautiful baby wares, wooden toys and stunning home interiors. Our one stop shopping destination offers eco conscious pieces in captivating designs, all with a fun, Nordic spirit. Perfectly suited to meet the needs of busy modern lifestyles.
Información de contacto
4,2
Muy bueno
943 opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Received a faulty item
Received an item and didn’t realise faulty until 2 months later due to being birthday present. Sent over videos & pictures of the fault & Nicola was more than helpful & offered a replacement or refund very quickly & smoothly. She was very helpful & already raised a replacement less than 24 hours later. Brilliant
26 de junio de 2026
Opinión espontánea
Brilliant customer service after…
Brilliant customer service after receiving a faulty item, Nicola couldn't have done more to resolve the issue so quickly for us. Despite not being able to replace the exact item Nicola was able to offer us a very suitable alternative.
We were extremely impressed with the detail and speed our issue was dealt with.
Thank you so much
8 de junio de 2026
Opinión espontánea
Respuesta de Scandibørn
Hi Sophie,
Thank you ever so much for your wonderful feedback.
I'm sorry to hear that the item you received was faulty but happy to know that Nicola was able to resolve your issue quickly & efficiently.
I will be sharing your lovely feedback with Nicola & the team.
Kind regards,
Keeley
This company refuses to respond to return requests
Terrible company - sent defective sorting toy where the lid just slides off with the smallest of movements and everything falls out. Not a high cost item but they refuse to respond to requests for a refund nonetheless. Getting increasingly frustrated by businesses operating in this way - no more than scam artists who are no doubt breaking the law on a massive scale by refusing to respond to return requests. If you’ve had the same experience then I’d go straight to trading standards - don’t wait around for these time wasters.
Obviously the suggestion in the below response that they have not received any emails is complete nonsense. I have now sent a third email. Perhaps third time lucky
30 de mayo de 2026
Opinión espontánea
Respuesta de Scandibørn
Hi there,
We're sorry to read your review and take customer concerns seriously. However, we have checked our records and have not received any emails or refund requests from you regarding this order.
We would like the opportunity to investigate and resolve this matter. Please contact us directly with your order number and details of the issue so our customer service team can assist you as quickly as possible.
We are committed to supporting our customers and addressing any genuine product concerns fairly and promptly.
Kind regards,
Keeley
Excellent experience
I’ve ordered from Scandiborn probably 4/5 times now and every single time it has been super easy. The order has always been shipped out the same day I ordered it and the parcel usually arrives the next day, if not the day after. Would 100% reorder from here in the future for Little Dutch products which is what I’ve been getting. Can’t fault them so far.
18 de febrero de 2026
Opinión espontánea
Respuesta de Scandibørn
Hi there,
Thank you so much for your lovely review - it honestly means the world to us!
We’re so pleased to hear that you’ve had such consistently positive experiences with us and that your orders have arrived quickly each time. That’s exactly the service we aim to provide, so it’s wonderful to know it’s making a difference.
We’re especially happy you’ve been enjoying the Little Dutch products — they’re a favourite of ours too!
Thank you again for taking the time to share your feedback and for coming back to order with. We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Keeley
*Now resolved* Terrible customer service
**Edited with resolution**. My voucher was extended so that I could use it within a month. Appreciate the resolution though I still don’t think vouchers should have an expiry date, especially only a year. Rating changed from 1 star to 4. Thank you.
I was gifted a voucher when I had just given birth. Being a new parent, and having had twins, that first year went past in a blur and I didn’t look at the voucher until recently. I went to use it and discovered it had expired after 1 year. I contacted scandiborn to explain the situation and ask if it could be extended. I got no understanding, no humanity. They refused to extend the expiry date of the voucher. It’s very upsetting as money has been spent and gone straight into their pockets. I asked why they had this policy of 1 year expiry on vouchers and got no proper explanation. It seems like a money making scheme taking advantage of busy parents. Very very upsetting.
11 de febrero de 2026
Opinión espontánea
Respuesta de Scandibørn
Hi Nadine,
Thank you for your feedback. I can see that this matter is ongoing with our customer service team, and we completely understand how frustrating this must be, especially as a new parent managing twins.
Our team is reviewing your case and will continue to work with you to provide a response. We truly appreciate your patience while this is being addressed.
Kind regards,
Scandiborn Team
Excellent customer service
We had a great experience with two items that we bought from there but what has been even more impressive is the quality of the customer service team. One of the items that we received as a Christmas gift developed a fault and they tirelessly contacted the manufacturer to get a replacement part. It took a while (no fault of theirs) but they actively kept me updated and secured the spare. Very grateful to them.
9 de febrero de 2026
Opinión espontánea
Respuesta de Scandibørn
Hi there,
Thank you so much for taking the time to leave such a thoughtful review. We’re really pleased to hear you were happy with both the items you purchased and, especially, with the support you received from our customer service team. While delays with spare parts are sometimes unavoidable, we’re glad we could keep you informed and see it through to a positive outcome. Your kind words and patience truly mean a lot to us — thank you again for your support and trust.
Kind regards,
Keeley
Poor customer service
Products seem ok, but I will not be buying again due to inflexible customer service.
3 items purchased, one item the receiver had already got. Asked if it could be replaced with another item, but as we missed their "deadline" for Christmas returns by about a week, won't budge. Won't be buying there again!!
Having received a reply to my review, I’m still of the same opinion about this company’s customer service. Surely it’s more important to give longer after Christmas rather than before to allow returns?? By the time the festive period is over, it’s probably only 2 weeks to allow returns. Not acceptable. Nothing about your reply helps to modify my comments.
28 de enero de 2026
Opinión espontánea
Respuesta de Scandibørn
Hi there,
We’re sorry to hear that you feel disappointed with your experience & appreciate you taking the time to leave a review.
Our Christmas returns window was extended to almost three months to give customers ample time to return any unwanted gifts. Unfortunately, once this extended period has passed, we’re unable to make exceptions, as we apply our policies consistently to ensure fairness for all customers.
We’re glad to hear you found the products satisfactory & are sorry that the returns policy affected your overall impression. Your feedback has been noted and we do appreciate you sharing it.
Kind regards,
Keeley
The chicken toy we ordered came with…
The chicken toy we ordered came with dirty patch marks, won't be able to gift it for Christmas even though we paid extra for next day delivery.
Pretty disappointing. Waiting to hear back from their customer service.
22 de diciembre de 2025
Opinión espontánea
Respuesta de Scandibørn
Hi Rokas,
Thank you for your feedback & I’m very sorry to hear that you’ve experienced an issue with your item. This certainly isn’t the experience we want for our customers.
To allow us to investigate this further & assist you as quickly as possible, could you please email photos clearly showing the issue along with the batch number (which can be found on the item) to our customer service team at hello@scandiborn.co.uk. Once received, we can review this & liaise with our supplier if necessary to resolve the matter.
We appreciate you bringing this to our attention & look forward to helping you.
Kind regards,
Keeley
Do not use
Never use, especially during holidays, bad customer service. Hidden "fine print" delivery timelines. They committed to delivery within 3-5 business days, 10 business days have passed and nothing is yet shipped, they blame the high volume they can't keep up. But also tell me that I should have paid extra for the faster delivery (which contradicts 100% with their no-capacity comment).
Even with the delay, they still refuse to prioritise my order and send it in a faster delivery.
Now I won't be able to take the delivery as I am travelling (15 days after the order time).
1 de diciembre de 2025
Opinión espontánea
Respuesta de Scandibørn
Hi Jad,
Thank you for taking the time to leave your review. We’re genuinely sorry for the frustration this situation has caused.
To provide some important context, during this period there was a global Cloudflare outage lasting over 24 hours, which affected a large number of platforms worldwide - including our warehouse management system. Unfortunately, during this time we were unable to process or despatch orders at all. This, combined with the exceptionally high order volume from our recent sale, resulted in a backlog.
Since systems were restored, our warehouse team has been working around the clock to despatch orders as quickly as possible. Orders where next-day delivery is selected are prioritised, which is why expedited shipping is offered as a paid option - this does not contradict capacity constraints, but reflects how limited resources are allocated during peak periods.
We’d also like to clarify that our Christmas & peak-period delivery timelines are clearly published on our website, on the Delivery page which is accessible directly from the homepage. These are provided so customers can make informed decisions before ordering.
We completely understand how disappointing it is when an order doesn’t arrive as expected, especially when travel is involved & we’re truly sorry that this experience fell short of your expectations.
Kind regards,
Keeley
TERRIBLE AND TERRIBLE CUSTOMER SERVICE…
TERRIBLE AND TERRIBLE CUSTOMER SERVICE ..I ORDERED a doll and pushchair buggy for my granddaughter sent the wrong doll and try telling there apparently customer service whose feedback to my issue was appalling never will.i shop here again.
5 de diciembre de 2025
Opinión espontánea
Respuesta de Scandibørn
Hi Tracey,
Thank you for taking the time to leave your feedback.
We’re very sorry to hear that you were disappointed, however we would like to clarify the situation for accuracy. The doll you received was the exact item that was ordered — the Little Dutch Baby Doll – Noa. The Little Dutch Baby Doll - Lily was not part of your order & would not have been possible to order at that time as the product had been removed from sale due to being out of stock.
We always aim to provide clear communication & helpful support.
Kind regards,
Keeley
Brilliant small business
Once again I have made another purchase with Scandiborn and I am super pleased with their pricing, the ease of ordering and their shipping/deliverey. I will be back!
5 de diciembre de 2025
Opinión espontánea
Respuesta de Scandibørn
Hi there,
We’re absolutely delighted to hear that you’re once again happy with our pricing, the ease of ordering, and the delivery experience. It truly means a lot to us that you continue to choose Scandiborn, and we can’t wait to welcome you back again soon.
Thanks for your continued support!
Kind regards,
Keeley
Fast shipping!
Scandiborn have such a lovely curated selection of toys. Everything I've bought from there has always been great quality and well played with. Their shipping is always very quick too, which is handy with gifts!
4 de noviembre de 2025
Opinión espontánea
Respuesta de Scandibørn
Hi Hannah,
Thank you so much for your lovely review! We’re thrilled to hear you’re enjoying our selection and that our shipping has been helpful for gift-giving. It’s wonderful to know our toys are being well-loved too!
Kind regards,
Keeley
Terrible customer service, no product, no replacement or refund!
Terrible customer service, was told my one item was delivered by there online system but it had not! I checked with neighbours and around ‘safe places’ near my home but no where to be seen.
Contacted costumer services only to be told to fill out there online form when I explained I couldn’t but all of the information the form was asking I had stated clearly in my initial email.
They continue to reenforce their online form but again I could not fill out the document.
Now they are ignoring my emails and I’m left without the item I ordered which I spent a long time saving for, which was intended to be a Christmas gift to my child, and the loss of money….
25 de noviembre de 2025
Opinión espontánea
Respuesta de Scandibørn
Hi there,
We’re very sorry to hear about your experience & understand how upsetting this must be, especially given the item was intended as a Christmas gift.
We do appreciate how frustrating it is when an order is marked as delivered but cannot be located. However, in order for us to formally raise an investigation with the courier, we do require the Non-Receipt of Goods form to be completed & returned. This is a mandatory step requested by the courier & allows us to proceed on your behalf. The form has been in the same format for many years & we’ve not previously had issues reported with completing it.
We also apologise if our response time has not met expectations. We are currently experiencing a higher than usual volume of enquiries due to the busy seasonal period, which has unfortunately caused some delays.
We genuinely want to help resolve this matter & would encourage you to contact us directly once the form has been completed so we can move forward as quickly as possible.
Thank you for your patience.
Kind regards,
Keeley
First time ordering and really happy
First time ordering and really happy! Ordered the little Dutch forest friends activity table (the place I usually use was out of stock). It arrived really quickly and in very good and protective packaging. Will definitely be a returning customer.
4 de noviembre de 2025
Opinión espontánea
Respuesta de Scandibørn
Hi Lydia,
Thank you so much for your lovely review! We’re delighted to hear that your first order arrived quickly and well-protected, and that you’re happy with your Little Dutch Forest Friends Activity Table.
We really appreciate you giving us a try, and we’d be thrilled to welcome you back again soon!
Kind regards,
Keeley
Absolutely awful customer service
Absolutely awful customer service, i wanted to remove all items from my order as i had changed my mind. The webpage allowed me to do this however i later discovered 1 item was left and when i emailed the company they advised i would just need to return it.
However failed to mention i would have to pay for the return. So now i would have paid for delivery and shipping which makes the total refund less than half the value of them item.
I think it is scanadalous! They admit that the system does not allow you remove all items from the order (however this is not stipulated on their website) when i raised a complaint i recieved a bog standard response not addressing my complaint at all.
The advisor on the phone was very unprofessional and rude and continued to talk over me. Will never use this company again. Poor products poor service and absolute scam.
Correction the order had not already been dispatched this is a lie- please provide evidence that it had already been dispatched. Once again incorrect information! You also failed to address my complaint.
11 de noviembre de 2025
Opinión espontánea
Respuesta de Scandibørn
Hi Atteia,
Thank you for taking the time to share your feedback & we’re sorry to hear about your experience.
Once an order has been placed, customers are able to add or remove items and amend delivery details, however full cancellations are not possible by customers through our system. We understand this can be frustrating & we are working on improving how this is communicated on our website as this is mentioned on confirmation emails.
As your order had already been despatched, we were unable to cancel it. In these cases, a return would need to be arranged once the item has been delivered, which is why return postage applies.
We’re sorry to hear you felt the service you received was not up to our usual standards & we will be reviewing this internally to ensure improvements are made.
We appreciate your feedback & thank you again for bringing this to our attention.
Kind regards,
Keeley
My little granddaughter lost one of the…
My little granddaughter lost one of the items from her doctors bag. Customer Service at Scandiborn were beyond helpful. They replied to my message almost immediately and kept me updated regarding what was happening with their supplier.
I received a replacement item within a matter of days. Thank you so much Scandiborn!
18 de septiembre de 2025
Opinión espontánea
Respuesta de Scandibørn
Hi Claire,
Thank you so much for taking the time to leave such a wonderful 5-star review!
We’re so pleased we could help get your granddaughter’s Scandiborn doctor’s bag complete again — we know how much joy those little pieces can bring, and how quickly they can become favourites.
Our customer service team always aims to go the extra mile, so it truly means a lot to hear that you felt supported and kept updated throughout the process. We’ll be sure to pass your kind words on to the team — it will make their day!
Thank you again for your lovely feedback and for choosing Scandiborn.
Kind regards,
Keeley
Great Customer Service
I ordered an item for my grandson from this company and when I hadn’t received it or any tracking information well over a week later, I contacted their customer services.
I received a prompt reply with a screen shot of a Royal Mail message saying they had attempted to deliver my parcel.
I had not received any information regarding this from Royal Mail but thanks to Nicola at Scandibørn, I was able to redirect my parcel to a local post office.
Great customer service and will use this company again. Shame on Royal Mail!
1 de septiembre de 2025
Opinión espontánea
Respuesta de Scandibørn
Hi Brenda,
Thank you so much for your kind review! We’re delighted to hear that Nicola was able to help resolve the delivery issue quickly so you could receive your order for your grandson. We’ll be sure to pass your lovely feedback on to her.
We really appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Keeley
Poor customer service
Awful customer service. We bought a Little Dutch balance bike for our daughter’s birthday. We followed the assembly instructions and the handlebar didn’t steer the wheel. When we tried to assemble it a second time, the front wheel came out of the frame. We have tried a number of times to reassemble the bike and each time the handlebar doesn’t steer the front wheel. Scandiborn refuse to help other than re-forwarding us the assembly instructions from Little Dutch. The bike is faulty and does not work and there is nothing Scandiborn are willing to do about it other than take our money. They have a refund for faulty items policy but do not seem to engage with it at all.
29 de agosto de 2025
Opinión espontánea
Respuesta de Scandibørn
Hi Amy,
Thank you for your feedback - I’m really sorry to hear about the experience you’ve had with the balance bike.
I can see that our customer service team have provided you with a prepaid return label so that you can send the item back to us for a full refund. We always want to make sure our customers are happy with their purchases & I’m sorry that this one didn’t meet expectations.
Kind regards,
Keeley
Lovely quality and worth the money
I ordered the Little Dutch kitchen in mint over a year ago and kept meaning to leave a review. The kitchen itself is lovely and has lasted really well even with regular use from my 3/4 and 5 year old. It has shown no sign of wear.
The customer service team were also lovely as I had ordered it late for my daughters birthday and they speeded up delivery so she would have it in time.
14 de abril de 2025
Opinión espontánea
Respuesta de Scandibørn
Hi James,
Thank you so much for taking the time to share your experience – even after a year of use! We’re delighted to hear the Little Dutch kitchen has lasted so well and is still being enjoyed by your little ones. We’re also so pleased we could help get it to you in time for your daughter’s birthday.
Your kind words mean a lot to our team, and we truly appreciate your support.
Kind regards,
Keeley
Poor customer service
I ordered a few dolls and toaster for my daughters birthday. She was also bought the same doll by friends so I returned the one I ordered via rhe returns page online.
Return was taken to the inpost lockers. I tracked the parcel, it was delivered to them on 22nd July. I started chasing a week later and this is where things started to go wrong.
They eventually emailed back and told me they have recieved the parcel and would be in touch. A few more days later and they emailed to say the warehouse had not recieved what I posted but instead a jacket. I replied and advised this was incorrect as I had posted the doll, could they check with the inpost team re a mix up with parcels as this is the only explanation. We are now 6th August and I have still not had a response, they still have my money and my daughter is still without her birthday present. Very poor customer services.
6 de agosto de 2025
Opinión espontánea
Respuesta de Scandibørn
Hi Kay,
We're really sorry to hear about your experience & truly understand how disappointing this must have been - especially around your daughter’s birthday.
After looking into this in detail, it appears that while the tracking showed the return as delivered, the courier had initially delivered it to the wrong location. When the parcel was retrieved, it unfortunately contained a different item.
Upon further investigation, it seems that InPost applied the wrong return labels to the wrong parcels, meaning we received someone else’s return & another retailer received yours.
We sincerely apologise for the delay in resolving this - it took longer than usual due to the complexity & the fact that this is the first time we've encountered this type of issue. I can confirm that a full refund has now been issued to you & an investigation has been opened with InPost & our returns system to ensure this doesn’t happen again.
Thank you for your patience while we worked to get this resolved & we're truly sorry again for the inconvenience caused.
Kind regards,
Keeley
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.