My Scentify tower diffuser just died at approx. 18 mon of age. Such a short lifespan for $229+tax+$30/bottle of oil. Company offered to replace at 50% discount but its left such a bad aftertaste that... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Its pleasure to find some one will do what they say. past experience Time ordered in mid April received 2nd June three dead plants( I wish now to apology to the delivery people who had had the unfores... Ver más
Received my package yesterday but unfortunately one of my bottles had got damaged. Contacted them they were very helpful and are sending me a replacement. Order arrived so quickly and the added extras... Ver más
La empresa ha respondido
Every mold I have purchased has been good quality and easy to use. Fast delivery too. Super friendly company and customer services are excellent. I highly recommend this company for molds, Fragrance... Ver más
Información sobre la empresa
Escrito por la empresa
Scentify UK is a specialist supplier of fragrance oils for candle making, wax melts, home fragrance and cosmetic applications. Our range is built around consistent, high-performing scents that makers can rely on, whether you're testing small batches or scaling production. We also supply fragrance solutions for room sprays, reed diffusers and wider home scenting applications, giving you flexibility across your product range. Every fragrance is supported with clear technical documentation, including CLP, SDS and IFRA, so you can work with confidence and stay compliant. We offer a wide selection of trending, classic and exclusive scents, designed to perform well while remaining accessible for both new and experienced makers. Orders are dispatched quickly from the UK, with free CLP labels included to support your workflow. Scentify is built on clarity, reliability and ease of use - helping you create products your customers come back for.
Información de contacto
C4 Goldbank Business Park, Wilton Road, DN364AW, Humberston, Reino Unido
- 07760469101
- info@scentify.co.uk
- www.scentify.co.uk
4,5
Excelente
388 opiniones
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Ha contestado el 66% de las opiniones negativas
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They Never fail to deliver!
They Never fail to deliver!
Fantastic scents!
Quick delivery!
The only place I will get my packaging!
12 de octubre de 2021
Opinión espontánea
Respuesta de SCENTIFY UK
This is amazing to hear, thank you :)
I purchased scented oils for candle…
I purchased scented oils for candle making. The scents are quality and delivery was prompt. Thank you!
12 de octubre de 2021
Respuesta de SCENTIFY UK
We are thrilled that you are happy with our oils, thank you for taking the time to leave us a review and we hope to work with you again soon :)
Excellent !!
Really quick delivery
Good prices
Great packaging to protect products ordered
Will definitely be ordering for here again
6 de octubre de 2021
Respuesta de SCENTIFY UK
Thank you for the fabulous review, we are thrilled you are happy with everything and we look forward to working with you again soon :)
Respuesta de SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
first class service and delivery
5 de octubre de 2021
Respuesta de SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Quick service and helpful on pickup
1 de octubre de 2021
Respuesta de SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Easy to use molds
Easy to use molds, super cute and posted so quick, would recommend this company to anyone :)
14 de septiembre de 2021
Respuesta de SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Good company.
First order was great. Took 4 days from ordering to receive. Good packaging and good communication via texts.
Made another order a couple of days later and received the same good service.
Will be my go to for fragrance oils.
Lovely scents.
4 de septiembre de 2021
Respuesta de SCENTIFY UK
This is wonderful to hear and we are pleased you are happy with our service :)
Pink lemonade is to die for and is my…
Pink lemonade is to die for and is my best seller.
3 de septiembre de 2021
Respuesta de SCENTIFY UK
It really is! One of our personal favs too :)
Good quality moulds and fast delivery
2 de septiembre de 2021
Respuesta de SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Respuesta de SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Wrong wax sent, won't rectify. Rude customer service
I purchased a bag of ecosoya PB and a bag of ecococo PB from this store with delivery to Spain. Instead, I was sent two random bags of pillar blend with no label on. I was concerned that they cannot be sure what wax was sent to me, as the order was incorrect and not labelled. The customer service rep said she 'thinks' it's soy, then changed her mind and said she's sure it's soy, after I said I need to be sure. I asked for a replacement order, as I do really need to be sure which wax I'm using. Even stating that I am happy to pay customs charges again, I just want what I ordered. After some reluctance and a little saltiness from the customer service rep, they agreed to send me the order again. So, I waited for the replacement order and paid customs charges yet again. After all this I still was not sent a replacement order, just one bag of ecococo. When I told the team that they have yet again sent me the wrong order, they said they didn't agree to re-send my order. So, as a result I paid customs feed twice for some random bags of wax that could be paraffin. There are so many reputable retailers that sell Kerax, I would not trust this brand. I am considering reporting this incident to Kerax. What a waste of time!
17 de agosto de 2021
Opinión espontánea
Respuesta de SCENTIFY UK
We are sorry you experienced an issue with your order. We unfortunately made a mistake and accidentally sent you 2 bags of the same wax. As they were labelled (as per the image you sent to us) we knew exactly what we had done and so we rectified the issue immediately by sending the correct 2nd bag of wax out. We also offered for you to keep the original incorrect wax for the inconvenience and you were happy with this.
Unfortunately after delivery you emailed to say you were not happy again as you were expecting more free bags of wax as well as the replacement and this was not offered nor discussed via our email conversation. We informed you that the wax was 100% EcoSoya Pillar Blend and that mistakes can sometimes happen.
We rectified it professionally and efficiently but unfortunately this still did not make you happy. We wish you all the best with your candle making :)
I recently ordered off truly personal…
I recently ordered off truly personal and my items came the following day really good service and I’ll be making another order soon. Thanks!
13 de agosto de 2021
Respuesta de SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Amazing service & products
10 de agosto de 2021
Respuesta de SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Sweet aroma for my diffuser. Love it.
Bought this oil for my diffuser. It smells so good. Sweet aroma everytime I enter my room. Love it. Will buy more in future.
9 de agosto de 2021
Respuesta de SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Respuesta de SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Very good service and quick delivery
Very good service and quick delivery, will definitely be back
2 de agosto de 2021
Respuesta de SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Respuesta de SCENTIFY UK
Merci! C'est merveilleux à entendre et nous rend très heureux :)
Respuesta de SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
100% recommend great products and will…
100% recommend great products and will be back for more in the near future
9 de julio de 2021
Respuesta de SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
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