Scott Arms Dental Practice Opiniones 

376
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I was suffering with a molar that had broken on the top half (am in my 80's) and was very jagged and hurting my tongue. I called the Scott Arms dental practice late afternoon, the reception staff ver... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This was my first visit to this practise, it was an emergency appointment , I was put at ease from the start of the appointment and all through the dental procedure. Nothing was rushed and I felt tot... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I needed a tooth to be taken out in an emergency but I am always terrified at the dentist and need sedation. Fortunately I have a Dentist who not only knows his stuff but is so kind, caring and p... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Suffered broken tooth so contacted Scott Arms Dental Practice for the first time. I received an appointment for just 90 mins later. I was seen on time. The dentist, Dr Roni Dey, was very kind to th... Ver más

La empresa ha respondido

4,7

Excelente

TrustScore: 4.5 sobre 5

376 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

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(376)

59 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service from both the dental…

Excellent service from both the dental clinician and the staff who were very helpful

11 de enero de 2025
Opinión espontánea
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Respuesta de Scott Arms Dental Practice

Thank you, Amerjit, for your wonderful feedback it really does mean a lot to us!
We’ll be sure to pass on what you’ve said to those who looked after you, they’ll be delighted to know how you felt 😊
We hope to see you again!

Valorada con 5 estrellas sobre 5

Best dental practice in the midlands

The dentist practitioners work at a very high standard of care and this shows through the professionalism they convey on each of my visits to the practice. The receptionists are too very courteous and polite and can’t do more for you to work around your lifestyle. I would highly recommend this practice to family and friends.

6 de enero de 2025
Opinión espontánea
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Respuesta de Scott Arms Dental Practice

Thank you for taking the time to share your feedback with us, we really do appreciate everything you’ve said and we will certainly share this with the rest of the team 😊
We look forward to looking after you again at your next appointment. Knowing that you’d recommended us family and friends, really is the biggest compliment 😊
Thanks again!

Valorada con 1 estrellas sobre 5

Not happy at all...

I have been a long-time patient of Scotts Arms and have always had positive experiences—until my most recent visit. Recently, I called in regarding discomfort in my back tooth and was given an appointment for 9 PM after initially specifying my need for a late appointment. I was seen by a dentist named Mandeep, who was incredibly rude and unprofessional during our interaction.
Despite not requesting an emergency appointment, Mandeep insisted I needed two fillings but could only provide temporary solutions. When I expressed my confusion, he laughed and said, “Who do you think is going to give you a normal appointment at 9 PM?” This comment made me feel belittled, and he seemed indifferent to my concerns.
When I spoke with the reception staff afterwards, they mentioned that stating I was in pain automatically classified my visit as an emergency. I don't agree with this policy, as I simply voiced my need for an appointment, the same way I would for a doctor's visit.
While the reception staff and Mandeep's assistant were helpful, Mandeep's dismissive attitude was unacceptable. Patients deserve to be treated with respect and understanding, and I hope he can improve his communication style in the future.
Overall, my experience today was very disappointing, and I hope the clinic addresses this issue moving forward.

9 de enero de 2025
Opinión espontánea
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Respuesta de Scott Arms Dental Practice

We are sorry to hear you were unhappy following your appointment.
After checking your records, we found that you were booked for our evening emergency service. Our aim for this type of appointment is to relieve a patient of pain. For routine treatment such as fillings, we will generally temporise the tooth for you and ask you to book back for a routine appointment. We then will know exactly how much time is needed to carry out the type of treatment you require. However, we do apologise for any inconvenience or upset caused.
After passing on your feedback to our locum dentist, he apologises if it came across as dismissive, as this was far from his intention.
If you would like to discuss this further, please call the practice and speak to Jody or Amy on 0121 3575000. Thank you.

Valorada con 5 estrellas sobre 5

Felt completely at ease from moment of…

Felt completely at ease from moment of checking in.

6 de enero de 2025
Opinión espontánea
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Respuesta de Scott Arms Dental Practice

Thank you so much for this for taking the time to write this.
This is exactly how we’d want everyone to feel, so knowing this is how you felt, means a great deal to us all 😊
We hope and look forward to seeing you again!

Valorada con 5 estrellas sobre 5

I visited the practice with a painful…wisdom tooth

I visited the practice with a painful wisdom tooth .I was greeted by reception who was really nice , Then was introduced to Dr Andrew Khalli who took me through the process of having a Xray to see exactly what was going on unfortunately for me the wisdom tooth had also damaged the tooth next to it ,Both had to be removed that day i was concerned because i take a blood thinner and was concerned about bleeding but i cant give him enough praise for professionalism on how he went about it i left the practice feeling very positive from a bad situation the whole process was pain free from start to finish also dental nurse was very good im booked back in one month
10/10 from me Thankyou Scott Arms Dental Practice

3 de enero de 2025
Opinión espontánea
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Respuesta de Scott Arms Dental Practice

Thank you so much for taking the time to write this lovely review 😊
This was really nice for us to read and we will certainly share this with Dr Andrew Kalli and Nina, they’ll be delighted with what you’ve said.
We look forward to seeing you again and thank you again for saying what you’ve said.

Valorada con 1 estrellas sobre 5

Ask before about your prescription charges

For one minute treatment they charge me £46 and for prescription I’d never knew the rule where they don’t give you paper prescription. You have to buy a prescription from them which costed me £26 rather than £10.

25 de diciembre de 2024
Opinión espontánea
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Respuesta de Scott Arms Dental Practice

We are disappointed to read your review. Your appointment on Christmas Eve was made independently, not under the NHS.
Therefore, we cannot provide an NHS prescription. Your assessment, diagnosis, and antibiotics were dispensed to you for a total charge of £46.00.
We hope you are now feeling better.

Valorada con 5 estrellas sobre 5

The staff are wonderful

The staff are wonderful. The reception staff are so kind. I had a late night emergency appointment and all the staff are working so hard. Everything was explained to me from the first phone call.

21 de diciembre de 2024
Opinión espontánea
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Respuesta de Scott Arms Dental Practice

Thank you, Susan, such lovely comments for us to read and pass on to the team 😊

Valorada con 5 estrellas sobre 5

Totally amazing service provided by…

Totally amazing service provided by this dental practice.
Everyone at this practice was extremely helpful, kind and professional.
The dentist who I was seen by (I'm really sorry, but I've forgotten his name) was honestly amazing, very thorough, he answered all of my questions and hr explained the plan of action.
Thank you for seeing at 10.00 pm, you have honestly helped me.
Highly recommended 10 out 10.

20 de diciembre de 2024
Opinión espontánea
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Respuesta de Scott Arms Dental Practice

Thank you so much for this wonderful 5* review of your recent visit to us.
We look forward to sharing what you’ve said with the rest of the team. They’ll be delighted to read this, as all of what you’ve said is exactly what we aim to achieve 😊
We’re are so pleased that we could help you out at 10pm and if you ever need us again, we’d be more than happy to look after you again 😊

Valorada con 5 estrellas sobre 5

I received exceptionally friendly and…

I received exceptionally friendly and efficient service; the practice provided outstanding care. I highly recommend this dental practice.

8 de diciembre de 2024
Opinión espontánea
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Respuesta de Scott Arms Dental Practice

Thank you so much for the lovely 5* review 😊
We’re delighted to read that you found our service to be friendly, efficient and cared for, this really does mean so much.
We also really appreciate that you’d recommend us to others, thanks again Amman.

Valorada con 5 estrellas sobre 5

Dentist Visit

I'm a very nervous patient and hate any dentist visits. Made to feel totally relaxed in a warm and caring environment

20 de noviembre de 2024
Opinión espontánea
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Respuesta de Scott Arms Dental Practice

Thank you, Amanda, for taking the time to share your experience with us.
We really do appreciate your kind words. We understand that feeling anxious is very normal, so for you to say that you felt relaxed and cared for means so much to us as team, as that is exactly how we’d want all of our patients to feel 😊

Valorada con 5 estrellas sobre 5

Just Wow…

I visited your practice yesterday after (12.35 with Tannay) this was an emergency appointment for a problem that I have put off for 7 whole years due to being petrified of any dental work or any dentist. How wrong I was !!!!
From the moment I walked through the reception door I was greeted with smiling friendly faces, the whole atmosphere was very calm and very chilled, even though very busy the practice runs like a very well oiled machine. It was a joy to hear staff chatting and laughing together - not stuffy or regimental like usual surgery’s. 
It was not too long of a wait before a lovely assistant came and fetched me and took me to the most incredible room with a view and Tannay was waiting for me . He was so kind , so patient and so understanding obviously noticing I was nervous he talked me through every single step of what was going to happen and what to expect after  . Within minutes my 7 years of suffering was over .
I am so happy to have found The Scott Arms Practice and I have already booked my next appointment. Paying the bill was also a nice experience- no overcharging or feeling of being ripped off ! 
This practice get a well deserved 10/10 from me . Thank you to Tannay and his nurse ( so annoyed with myself for not asking her name ) you have both restored my faith so hopefully one day I can be proud of my smile again. 

16 de noviembre de 2024
Opinión espontánea
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Respuesta de Scott Arms Dental Practice

Heidi, thank you so much for taking the time share your recent visit to us – it was so nice for us to read 😊
What you’ve said really does mean so too much to us as a practice and will do to those individuals you’ve mentioned.
First of all, we’re so pleased that we could see you promptly and help you with the discomfort you’ve been putting up with, for so long, and to know whilst doing that we’ve managed to restore your faith – it doesn’t get much better than that for us!
We’ll look forward to sharing what you’ve said with Tanay and Ruby, who was the nurse who looked after you, on Saturday – they’ll be so pleased!
We’ll also make sure the reception team are also made aware of your lovely comments, as this will really put a smile on their faces 😊
We look forward to seeing you again at your next appointment and working with you to get you the smile, you’re happy with 😊
Thank you, Heidi.

Valorada con 5 estrellas sobre 5

Great if you are nervous

Highly recommend if you are nervous about dentists then definitely go to Scott arms

15 de noviembre de 2024
Opinión espontánea
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Respuesta de Scott Arms Dental Practice

Thank you so much for taking the time to share your positive feedback, on your recent visit to us.
We understand that feeling anxious is very normal when visiting the dentist, so to know we helped you, means a lot to us :)

Valorada con 5 estrellas sobre 5

Friendly staff

Friendly staff, the dentist, they are professional. I would recommend them to friends and family.

16 de noviembre de 2024
Opinión espontánea
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Respuesta de Scott Arms Dental Practice

Thank you so much for this 5* review, we’re really grateful to know that you would recommend us to your friends and family 😊
We will certainly pass on your kind words to the rest of the team!

Valorada con 5 estrellas sobre 5

Good treatment from start to finish....

From Reception to the dentist chair and back, I was well taken care of. There was a slight delay to my appointment which wasn't acknowledged but I had a very positive experience under the expert care of Dara Cotton. She is welcoming, knowledgeable and pragmatic in her approach. Always careful to acknowledge my needs as a patient.

14 de noviembre de 2024
Opinión espontánea
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Respuesta de Scott Arms Dental Practice

This is wonderful feedback, Paulette, thank you 😊
We’ll look forward to letting Dara know how you felt about your recent appointment with us, she will be so pleased knowing how happy you’re.
We will also pass on your comments to the reception team, they'll be delighted.
You taking the time to say what you’ve said really does mean a lot to us - thank you!

Valorada con 5 estrellas sobre 5

Scott Arms Dental Practice is great

Everybody is super professional and friendly at Scott Arms Dentist.
Jamie is a fantastic dentist and I'm very satisfied with the services.

13 de noviembre de 2024
Opinión espontánea
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Respuesta de Scott Arms Dental Practice

Thank you, Shaun, for this wonderful feedback 😊
We’ll certainly pass on your comments to Jamie and the team, they’ll be so pleased with what you’ve said.
We look forward to seeing and taking care of you at your next appointment.

Valorada con 5 estrellas sobre 5

Absolutely fantastic from quick…

Absolutely fantastic from quick emergency appointment to completing the dental work. Would recommend 100% to anyone

12 de noviembre de 2024
Opinión espontánea
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Respuesta de Scott Arms Dental Practice

Thank you, Mel, for your positive feedback on your recent appointment with us.
We’re delighted that we could get you seen and that the appointment was completed quicker than you expected it to be.
We really do appreciate you saying that you’d recommend us to anyone, as that really does say how pleased you are!
If you ever need us again, we’d be more that happy to look after you again 😊

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