poltronesofà - Aberdeen Opiniones 

1988
TrustScore: 4.5 sobre 5

4,6

Unit 4B Kittybrewster Retail Park, Bedford Road, AB24 3LJ Aberdeen, Aberdeenshire,, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Visted Aberdeen store and was met by Lara who was very helpful, explained in full, all the different variations and fabric choices we could get our sofa in (villa range). Also explained all payment... Ver más

Valorada con 1 estrellas sobre 5

Do not buy from this company. The after care if you have a problem is non existent, I am now having to go to trading standards as they seem to thing a 4/5 inch gap is acceptable between seating cushio... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had a great experience with Michael today, who was extremely helpful and patient when helping me choose the right sofa. He listened to what I was looking for, gave me great advice, and made the whol... Ver más

Valorada con 5 estrellas sobre 5

Lisa made our sofa shopping experience amazing from start to finish. Super friendly and super attentive. In 20 mins we bought a 3 seater and chair in beautiful fabric. Will go back if we need anot... Ver más


Información sobre la empresa

  1. Tienda de muebles

Sobre poltronesofà - Aberdeen

Escrito por la empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito por la empresa


Información de contacto

  • Unit 4B Kittybrewster Retail Park, Bedford Road, AB24 3LJ, Aberdeen, Aberdeenshire,, Reino Unido

  • 01224 322652

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(1988)

17.797 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic welcome to the store by…

Fantastic welcome to the store by Michael. We were in for a look around and we were able to do that.
Michael helped us with a few questions but we left not purchasing. Michael did send me a quotation.
A few weeks later, having established when Michael would be working, we called in and made a purchase.
Keep doing what you're doing.

27 de mayo de 2026
Valorada con 4 estrellas sobre 5

The guys were great

The guys were great, especially the tricky fire door

29 de mayo de 2026
Logotipo de poltronesofà - Aberdeen

Respuesta de poltronesofà - Aberdeen

Good Afternoon,

Thank you for your review.

We’re pleased to hear you had a positive experience with us here at Poltronesofà. If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Kind Regards

Lauren - Poltronesofà at ScS
Social Media Team

Valorada con 5 estrellas sobre 5

Customer service was exceptional

Customer service was exceptional, helpful informative and patient, as we had a lot of questions and concerns. hopefully delivery and installation will be able to match the service received in house

19 de mayo de 2026
Valorada con 1 estrellas sobre 5

Shocking after sales customer service…

Shocking after sales customer service and extended delivery time.
Chair ordered in early January, with delivery of around 8 May.
Have had to chase several times for updates on order.
Finally supposed to be getting delivery on 4 June - conveniently just before they’d have to consider a ‘goodwill gesture’ of a reduction to the £129 delivery charge.
Definitely somewhere to avoid unless you’re happy to wait 5 months for a chair. (I ordered one similar from Duncan’s of Banchory and it was delivered within six weeks and no delivery charge)

26 de mayo de 2026
Opinión espontánea
Logotipo de poltronesofà - Aberdeen

Respuesta de poltronesofà - Aberdeen

Ciao Lorna,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to read about your experience and understand your disappointment with the length of time it has taken for your order to arrive.
We do advise that the date shown on your order document is an estimate and can change by 4 weeks either side as the furniture is made to order.
We appreciate that extended lead times, or having to contact us for updates can be frustrating and apologise that you are disappointed in the service you received.

I will ensure that your comments are received by the relevant team, to help us improve our customer experience moving forward.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Valorada con 5 estrellas sobre 5

Great customer service

Buying a sofa is a big decision and took us a few visits before we were ready to choose. Michael, Kittybrewster store, was incredibly patient and informative throughout, giving us the time and space needed without any pressure. It made the whole experience really comfortable and easy.
We are now looking forward to a similar experience when our sofas are delivered.

25 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Michael at Aberdeen branch was…

Michael at Aberdeen branch was extremely helpful, friendly. Gave us space & at the same time provided the information we needed to make our decision. Looking forward to receiving our new sofas & would recommend.

23 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service at a Good Price

I knew what i was looking for as i had already been with my mum to buy a similar settee. That's mainly why i shopped with you again. Quick and easy buying experience. Very good and friendly staff.

22 de mayo de 2026

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