I had visited the store a couple of times before making my decision to actually order my suite. The staff were not pushy. I received great service on both visits. Staff were friendly and helpful.
Localización
Cambiar localizaciónForster Square Retail Park, Valley Road, BD1 4RN Bradford, Yorkshire,, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Having decided on purchasing a sofa I went to Poltronesofa as I felt they were offering quality items showing an Artisan finish. As I entered the store the aroma is wonderful and fresh. I spent a shor... Ver más
This company is a disgrace especially since this takeover by Poltronsofa. The salesperson Ali pushed me into paying a deposit, and both he and James (calls himself the manager) later admitted they mad... Ver más
La empresa ha respondido
•Attentive staff on arrival at the store. •Upon giving the dimensions for a sofa to meet our home needs we were swiftly shown appropriate sized sofas on offer. •Time given for us to make up our... Ver más
Información sobre la empresa
Sobre poltronesofà - Bradford
Escrito por la empresa
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Escrito por la empresa
Información de contacto
Forster Square Retail Park, Valley Road, BD1 4RN, Bradford, Yorkshire,, Reino Unido
- 01274 767190
4,4
Excelente
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de poltronesofà - Bradford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Respuesta de poltronesofà - Bradford
Good Morning Mr Afzal,
I hope you are well and thank you for your 3* review.
At ScS, we charge a fee for the delivery and installation of your order to ensure that it reaches you in perfect condition. The delivery costs for your order may vary depending on what you have ordered and how far you live from one of our ScS Distribution Centres. The £99 is our standard charge.
Thank you very much for your order with us, we really appreciate this and will contact you once the furniture is ready for delivery.
Kindest,
ScS Social Media Team
Very poor communications
Very poor communications. I ordered a sofa at the end of October and I have been told to expect delivery around the 16th December however I haven't even had an email confirming my sofa or detailing my order. I had to pay nearly £1k deposit to guarantee Xmas delivery but was promised I would get £700 back once the finance was confirmed. Had to jump through numerous hoops over weeks to get this money back and had to wait hours to get through on the phone. I am now 1 week before 'delivery' and I still haven't had confirmation of my order or a date despite being told on the phone the details had been posted and emailed to me. Very poor service.
9 de diciembre de 2024
Opinión espontánea
Respuesta de poltronesofà - Bradford
Good Morning Simon,
I hope you are well and thank you for your review.
First of all I am very sorry that you did not receive a copy of your order document. I have requested for a copy of this which I will forward to yourself once I have received this.
Your order is still showing as estimated to arrive with us around 16/12/24 and once the goods are ready for delivery we will contact you with the first available date.
Kind Regards
Lynsey
Customer Experience | ScS
It was a rocky start but we got there 😊
ELW-422-357
I had a couple of false starts where I received a delivery notice, and delivery didn't happen. However, my couch came today and the guys were really courteous. They knew exactly what they were doing and they were very mindful of my property. I'm loving my new couch now.
6 de diciembre de 2024
Opinión espontánea
Respuesta de poltronesofà - Bradford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent delivery guys!
Good service getting it in no trouble even though it had to squeeze up the stairs top lads! And in store service was excellent as well! 😄
6 de diciembre de 2024
Opinión espontánea
Respuesta de poltronesofà - Bradford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Happy helpful staff
Our sales man Louis was great, he was really helpful and not at all pushy. He was polite and happy to share his product knowledge.
26 de noviembre de 2024
Respuesta de poltronesofà - Bradford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Exceptional service from the team down…
Exceptional service from the team down at SCS, especially Ali who went out of his way to help us in his own time. I would highly recommend this store.
3 de diciembre de 2024
Opinión espontánea
Respuesta de poltronesofà - Bradford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
When asked for time we were given time
When asked for time we were given time. When we needed help we got help.
23 de noviembre de 2024
Respuesta de poltronesofà - Bradford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Friendly and knowledgeable staff,good quality and good choice of…
Good quality and good choice of materials and colours.
23 de noviembre de 2024
Respuesta de poltronesofà - Bradford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very helpful staff
22 de noviembre de 2024
Respuesta de poltronesofà - Bradford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The delivery guys were good and tried…
The delivery guys were good and tried their best. But be careful people! SCS will sell you sofas which won't go in via your external door and then will try to charge you £200 for a upholsterer to dismantle and re assemble the sofa in the room you intended it for. I am still waiting for the Bradford store manager to call me back and maybe they will do the right thing and not scalp me for another £200 when I have already spent £4000 with them. Let's see but not impressed at all.
29 de noviembre de 2024
Opinión espontánea
Respuesta de poltronesofà - Bradford
Good Afternoon,
Thank you for your review and I hope you are well.
First of all, please allow us to apologise that you are unhappy with your delivery experience, please could you send a screenshot of your review to socialmedia@scs.co.uk along with your postcode and first line of address so we can locate your account and look into this further for you.
Many Thanks
Kind Regards
Beth
Customer Experience | ScS
Brilliant store Assistant
Mariyam was brilliant, calm manner very helpful guidance especially in choosing colour and type of chair fabric.
20 de noviembre de 2024
Respuesta de poltronesofà - Bradford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The sales staff offering the best…
The sales staff offering the best options based on our needs. In addition to being patient, allowing us to make a pressure free choice of sofas.
27 de noviembre de 2024
Respuesta de poltronesofà - Bradford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great Sofa & Delivery
Fantastic service in the shop by Zafar. We never intended to buy a sofa that day but we popped in just to look and ended up buying the perfect sofa! Our initial delivery date was delayed but only by 3 working days and it was stress free throughout.
27 de noviembre de 2024
Opinión espontánea
Respuesta de poltronesofà - Bradford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent job
The delivery men’s, Mark and Liam were exceptionally kind and so polite, delivering my sofa with care and covered my flooring for any mess, I must say one of the best delivery men’s, thanks SCS.
26 de noviembre de 2024
Opinión espontánea
Respuesta de poltronesofà - Bradford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
My furniture was easy to order in store…
My furniture was easy to order in store at Bradford. It took about 9 weeks to be delivered from Italy. For some strange reason the delivery note had the wrong address which nearly caused a last minute itch but the delivery guy managed to sort it out. The guys brought my furniture to where I wanted it and put it together and tested it.
22 de noviembre de 2024
Opinión espontánea
Respuesta de poltronesofà - Bradford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
As you may have read my previous review…
As you may have read my previous review relating to my horrific experience … Nothing has changed..!!!! Still no call backs i have to chase them…promises being made on delivery times then broken… all in all this seems to be a company who when you get the order you wanted on time are fantastic… BUT when things go wrong the after care is non existent.. you have been warned
22 de noviembre de 2024
Opinión espontánea
Respuesta de poltronesofà - Bradford
Good Morning Mr Ashby,
I hope you are well and thank you for your 1* Review.
Firstly please allow me to apologise for the poor customer service you have received, the service you have described is not the service we want our customers to receive and is not acceptable.
After reviewing your account I can see you have since spoken with someone and your issue has been resolved. If there is anything lse we can help you with, please do not hesitate to contact us.
I hope you enjoy your weekend.
Kind Regards
Laura - ScS Social Media Team
Susan from the Bradford store was…
Susan from the Bradford store was excellent! Very attentive, and gave good advice . Susan showed us all the chairs and the material that would cover the chair . Also had a lovely coffee whiles arranging details on delivery etc. we were all impressed with the sales team😊
21 de noviembre de 2024
Respuesta de poltronesofà - Bradford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Corner Sofa and Susan.
We bought a lovely corner sofa from Susan (the Scottish lady). It was a really nice experience as Susan made sure to make us feel comfortable and has a lot of knowledge on the products. Would definitely recommend the store to others as well as Susan.
8 de noviembre de 2024
Respuesta de poltronesofà - Bradford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
4 weeks after expected delivery date…
4 weeks after expected delivery date and still waiting. I ring up every other day to be told the same lie. It’s being sent from the manufacturer three times. If your in a rush don’t buy from here
3 de septiembre de 2024
Respuesta de poltronesofà - Bradford
Good Morning Ross,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry that your order has taken longer than we had initially estimated at to arrive and please accept my apologies for this.
I can see that you have spoken with our customer support team and rest assured that as soon as your order is ready for delivery then we will contact with the first available delivery date.
Kind Regards
Lynsey
Customer Experience | ScS
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.